ProductPlan

AUGUST 7, 2020

Though I had no idea what I was doing, before I knew it, I interviewed external customers, internal stakeholders, and various customer-facing teams to understand the problem better. I worked with the product leadership to plan out a product strategy. Long term, you can expect to manage a specific KPI (e.g.,

Engineering 107

Engineering Leadership Customer Experience Feedback Software 107

Gainsight

NOVEMBER 2, 2022

But the way that people in the finance community, the marketing community, the HR community should engage and collaborate around those KPIs has to fundamentally change.” Some emerging KPIs Schrage noted include employee experience, customer experience, and customer lifetime value. We are a customer success company.

Reporting Tools 52

Reporting Tools Research Software KPI User Testing 52

The Product Coalition

OCTOBER 23, 2023

And understood, too, that your Strategic Capabilities — the teams you expect to combine Product, Tech, and UX expertise to create new experiences, and expand growth, won’t thrive in KPI-driven environments. The Most Important Question One of Roger Martin ’s greatest contributions to strategy thought leadership is a single question.

Strategy 98

Strategy Customer Experience KPI Data Visualization 98

Gainsight

AUGUST 19, 2020

It was also challenging to figure out how to bring continuity between each of those channels so that people understand what we represent and then reflecting it in our key performance indicators (KPIs). Nick: Can you elaborate on the KPI concept for the participant side? . It’s an exciting and tough challenge.

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

ProductPlan

SEPTEMBER 17, 2019

But as data-driven decision making takes on increased significance, we’ve seen “ product ops ” emerge to fill in the gap between the leadership and vision aspects of the product management and the facts and figures that inform team members. Take a Minimum Viable Product -type approach to identify and select which KPIs make the cut.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

As an example, when I was interviewing with Amazon, I talked about my consulting experience and how coming from an industry where customer satisfaction is paramount to the survival of our business, I am already naturally bent towards thriving in an environment like Amazon, where customer obsession trumps everything else.

Automotive 68

Automotive Product Management Product Manager Technical Review 68