Userpilot

APRIL 23, 2021

Works with: Manages Customer Success team Collaborates with Product Marketing Manager Collaborates with the Sales team. JTBD: Onboard new users Increase user retention rate Increase user satisfaction Reduce support ticket volume Decrease churn rates. Job title: eCommerce Senior Marketer.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Gainsight

OCTOBER 14, 2020

PMs carry the weight of collective feedback on their shoulders, and with the right tools, they can bring the product to the finish line—ultimate customer satisfaction. The reverse is also true—the team will use customer data and identify the right segment to test new features based on past usage. . Revenue or Reach?

Product Research 52

Product Research Feedback Software User Testing Customer Feedback 52

Effective Roadmap Planning and Development Process for Enterprise Products

AUGUST 2, 2018

Theme Goals (KPI) H1 H2 Sales Revenue 1. Item 2 … Customer Satisfaction NPS … … Application Performance Apdex Score …. … …… … … … I always believe that roadmap is a plan and not an agreement, as the product operates under dynamic conditions and external factors. I typically advise the below format. Discovery a. Development a.

User Testing 40

User Testing Enterprise Roadmap Product Research 40

Sachin Rekhi

AUGUST 6, 2015

As you iterate, developing a more detailed understanding of your acquisition strategy involves understanding the cost of acquisition of customers for each of your primary acquisition channels and becomes a very important set of hypotheses to test. It's important to customize these specifically for your business.

User Testing 120

User Testing Document Product Marketing Marketing 120

Userpilot

OCTOBER 3, 2023

The retention stage is all about keeping your existing customers satisfied and engaged with your product to ensure they continue using it over the long term. And that’s why you should track the following: Customer satisfaction to assess how content your users are. What are the 5 main stages of a customer journey?

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userpilot

NOVEMBER 6, 2023

Top metrics to measure customer growth To assess customer growth effectively, it’s important to consider a variety of key metrics, as no single KPI can tell the whole story. Customer retention Customer retention is your company’s ability to keep existing users over a specific period. How to calculate CSAT.

Onboarding KPIs 103

Onboarding KPIs User Testing Feedback Software Analytic Tools 103

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. There are two main performance frameworks in product marketing – OKRs and KPIs. Meanwhile, a KPI is a single metric that gives a reflection of performance in one area. Increase user satisfaction.

Onboarding KPIs 105

Onboarding KPIs Product Marketing Marketing Data Visualization 105

Userpilot

NOVEMBER 23, 2023

Cohort analysis is a kind of behavioral analytics that involves tracking the behavior of specific user groups sharing similar characteristics. This type of analysis allows product teams to better understand user interactions with the product and make data-driven decisions to improve customer satisfaction and retention, and drive revenue.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Reporting Tools 52

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. While not every key performance indicator (KPI) , there are plenty of metrics that you can gather through surveys such as NPS, CSAT, CES, and more.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Product Research 103

Userpilot

DECEMBER 13, 2021

Best way to track and measure product management KPIs. Product management KPIs help product teams outline and track the business or product success. KPI stands for Key Performance Indicator, and OKR stands for Objectives and Key Results. What’s the difference between KPIs and OKRs? Let’s get started!

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

JANUARY 23, 2023

The main difference is that customer success OKRs set the direction for CS strategies, while CS KPIs measure progress against customer success OKRs. Thus, an OKR could be “launch customer engagement initiatives,” and the relevant KPI could be “10%+ growth of engaged customer views per month.”

Feedback Software 97

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 97

Userpilot

JANUARY 16, 2023

A feature adoption funnel moves users through the four stages of adoption (Exposed > Activated > Used > Used Again) with the goal of maintaining healthy feature adoption rates across the board. Make the onboarding process as contextual and enjoyable as possible to kick the customer experience off on a high note.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

The Product Coalition

MARCH 17, 2020

building product and customer bridges, focusing on customer satisfaction As you’re managing your product’s lifecycle, each step should be driven and supported by data. A solid KPI dashboard allows you to turn a mush of data into actionable insights and directions.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Gainsight

AUGUST 19, 2020

It was also challenging to figure out how to bring continuity between each of those channels so that people understand what we represent and then reflecting it in our key performance indicators (KPIs). Nick: Can you elaborate on the KPI concept for the participant side? . It’s an exciting and tough challenge. Nick: I love it.

User Testing 98

User Testing Customer Experience Analytic Tools Data Visualization 98

ProductPlan

SEPTEMBER 17, 2019

Manage experiments: We all love A/B testing. Product ops can turn the business request to test something into an action plan for rapid experimentation. Take a Minimum Viable Product -type approach to identify and select which KPIs make the cut. Remember, you can always make adjustments later.

Data Visualization 54

Data Visualization Embedded Analytics Dashboard Reporting Tools 54

Userpilot

AUGUST 30, 2021

PMMs use product analytics to gain actionable insights into their customers' experiences, understand what's driving success and what's causing friction in the user journey to help the customer achieve repeated value by using the product. A/B testing in-app experiments to improve engagemen t. Data funnels.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS. How NPS is Calculated.

Product Research 113

Product Research Customer Experience User Testing KPI 113

eG Innovations

JULY 30, 2021

On the other hand, if any abnormality is detected, you must undergo additional tests. Routine tests check key parameters regarding the applications and the infrastructure supporting them. These tests are designed to impose least overhead on the target environment. The same analogy holds for IT monitoring also.

Reporting Tools 59

Reporting Tools Analytic Tools Data Visualization Enterprise 59

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Adjacent Users. In terms of what you choose to test against what.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Usersnap

OCTOBER 6, 2021

You get to know what users want through this well-researched and powerful data. User behavior can also suggest where you should conduct the A/B Tests. Also, you can contact users directly and understand their experiences through interviews, nailing down exactly what their challenges and issues are with your product.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52