Usersnap

FEBRUARY 24, 2025

Without a clear understanding of these factors, products risk failing to meet real-world demands. Engaging in a well-structured product discovery process enables teams to move beyond assumptions and build solutions that drive true user satisfaction. Here are the user goal-oriented queries: 1.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Recommended product manager job openings in data-driven companies 1.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

Sequent Learning

OCTOBER 29, 2024

Achieving and Scaling Product-Market Fit: A Guide for Product Managers in Mid-to-Large Tech Companies Introduction As product managers in mid-to-large technology companies, you’re no stranger to the challenges of maintaining and scaling product-market fit (PMF).

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Userpilot

JULY 17, 2024

Product management is an essential practice that must be done well to ensure that your product remains competitive in the industry. And that necessitates implementing the right set of product management principles to make correct product decisions. They ensure that your product abides by its basic values.

Data Visualization 104

Data Visualization Product Research User Testing Analytic Tools 104

Userpilot

JULY 13, 2023

Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship. Customer satisfaction measures how well a company’s products or services meet customer expectations with metrics such as Net Promoter Score (NPS) , Customer Satisfaction Score (CSAT) , and Customer Effort Score (CES).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 10, 2024

Are you frustrated with how your users are underutilizing your product, complaining about it, and not realizing the value that it has to offer? It’s probably because you’re lacking in some of the product management fundamentals. Want to take product management to the next level?

Data Visualization 111

Data Visualization Analytic Tools Feedback Software Product Research 111

Userpilot

JANUARY 28, 2024

Free-to-paid conversion rate indicates the effectiveness of product value proposition, pricing, and user engagement strategies. Customer retention rate shows customer loyalty and satisfaction and is vital for long-term revenue stability. Product usage dashboard. Product performance metrics: Referral Rate.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

FEBRUARY 9, 2023

What is product optimization? Is it the same as product discovery? How should product managers go about optimizing their products? What are the best product optimization practices? Use user behavior and product usage data to choose your optimization goals. Let’s dive right in!

Product Research 98

Product Research User Testing Feedback Software Analytic Tools 98

Userpilot

APRIL 23, 2023

We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. The Pirate/AARRR product metrics framework. And how to choose one?

Onboarding KPIs 98

Onboarding KPIs Framework Analytic Tools Feedback Software 98

Userpilot

AUGUST 8, 2024

This article provides concrete examples of different product strategies employed by SaaS companies. It also explores ways that SaaS product managers can create an effective product strategy and shape their product’s success. They’re often written within set time frames (month, quarter, year, etc.).

Analytic Tools 105

Analytic Tools Feedback Software Research Software Product Strategy 105

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. Ready to dive in?

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

AUGUST 13, 2023

A feature prioritization matrix is a product management tool that helps teams decide what features to develop next. The criteria usually revolve around feature importance, like its business or customer value , the resources required to build them, like cost or time, and how much they reflect the organization’s values and goals.

Data Visualization 98

Data Visualization User Testing Customer Experience Customer Feedback 98

Userpilot

DECEMBER 3, 2021

Ex-UX researcher at Google, Kerry Rodden, developed the HEART framework to map product goals with appropriate metrics and improve the UX. It comprises 5 user-centered metrics that help you evaluate all aspects of your product’s user experience. Happiness measures user attitudes or user satisfaction.

Research Software 98

Research Software Analytic Tools Feedback Software Product Research 98

Userpilot

OCTOBER 30, 2022

Customer experience improvement is optimizing your product and customer interactions to ensure users are happy at every point in their customer journeys. It’s a major part of customer experience management. Ensure to provide great customer service. You can do this through goal tracking.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. In-person meetings and dedicated managers could be overkill if your product only has a few features.

Customer Experience 96

Customer Experience Feedback Software Customer Feedback User Testing 96

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. They can also help product managers secure key stakeholder buy-in. Ignores other factors, like customer satisfaction.

Framework 98

Framework Onboarding KPIs Feedback Software User Testing 98

Userpilot

AUGUST 14, 2024

Core principles of product-led design include: User-Centric Design : Prioritizes understanding and addressing user needs and pain points. Simplicity and Intuition : Emphasizes an intuitive product design to enhance user satisfaction. This involves developing your design in small, manageable increments.

User Testing 105

User Testing Product Research Customer Experience Onboarding KPIs 105

Userpilot

JUNE 29, 2024

Such in-depth understanding allows teams to prioritize their efforts to address the key user needs and create personalized experiences that meet their expectations. Which translates into better customer satisfaction, retention, and loyalty. For example, your goal could be to improve customer lifetime value.

User Testing 111

User Testing Data Visualization Customer Feedback Customer Experience 111

Userpilot

MARCH 4, 2025

Custom dashboards: Custom dashboards help you gather crucial metricslike average session duration, recurring revenue, or funnel conversions all in one place. You can choose from ready-made templates or build your own with performance metrics relevant to your product goals. Build and view custom dashboards in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

APRIL 27, 2023

TL;DR Customer feedback is the data you get from your users about your product and their experience. Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Increase customer retention ?

Feedback Software 94

Feedback Software User Testing Customer Feedback Analytic Tools 94

Userpilot

APRIL 25, 2022

Are you using a friction log to track and prioritize what to improve in your product? In this guide, our aim is to help savvy product managers understand what friction logs are, where you might use them, and how to create them. Product friction describes anything that causes your users difficulty.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

AUGUST 18, 2024

Book your place in the summit today to learn more about these prioritization layers and get actionable steps for creating an effective product strategy. Ant Murphy is a product coach and founder of Product Pathways. A sample product manager persona for Userpilot. Who is Ant Murphy? What market gaps have they left?

Data Visualization 105

Data Visualization Strategy User Testing Product Research 105

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. What should you expect of your PMM?

Analytic Tools 97

Analytic Tools Onboarding KPIs Research Software Product Marketing 97

Userpilot

JUNE 14, 2023

In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. TL;DR Customer journey analysis examines customer interactions with a brand to identify areas for improving and increasing customer satisfaction.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Feedback Software 98

The Product Coalition

JULY 28, 2020

The role of a Product Owner/Manager/Strategist is to help startups capture and transform customer insights into full product experiences that in turn increase customer satisfaction, loyalty, retention, and the business values.

Data Visualization 78

Data Visualization Analytic Tools Startups User Testing 78

Userpilot

OCTOBER 26, 2022

When do you need it and how does it help product managers build better products? Impact mapping is a collaborative strategic planning technique used by product managers, product owners , and senior technical leadership, who work mostly in Agile software delivery. Roadmap management. Ready to dive in?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Product Research User Testing 98

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. UX research insights are important to the product design process because they help to: Create a customer-focused product. Let users provide feedback on demand.

Data Visualization 98

Data Visualization Customer Feedback User Testing Feedback Software 98

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Usersnap

MARCH 4, 2021

Struggling to figure out how to get more feature requests, evaluate and build them, and let your customers know that they’ve been released? This is the story of how Christina, a product manager, set up a feature request workflow with a simple button in her product, so she could learn directly from the customers what to build next.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Even if UX work seems fine at your organization, know that there are still some things to set a budget for, like improving the product’s creation process, or your customers’ and users’ experiences.

UX 98

UX User Testing Development Team Review Customer Experience 98

Userpilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place!

Analytic Tools 97

Analytic Tools Feedback Software Onboarding KPIs User Testing 97

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. There are a few routes you can take to achieve your product goals. Prioritization is another crucial part of product-led growth. But it should also be a source of inspiration, motivation, and shared ownership of the product and its successes.

Framework 98

Framework Roadmap Feedback Software Customer Feedback 98

Userpilot

OCTOBER 11, 2021

However, you should combine this metric with the Customer Churn Rate (discussed later in this post) to get the exact picture. You can also use it to keep tabs on customer satisfaction levels. If you lose more than get new customers, it indicates unresolved issues within your product or service. Source: Zendesk.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Research Software 98

Pragmatic Marketing

JANUARY 17, 2017

A roadmap is a plan for your strategy that maps out the direction of your product. Ideally, it’s a high-level visual summary that helps product managers get everyone on the same page. A product roadmap isn’t simply a list of features or the backlog. Successful product managers keep the roadmapping strategy high-level.

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Roadmap Strategy Vision Customer Experience 70

Userpilot

SEPTEMBER 5, 2024

No dedicated customer support. Unlike Fullstory, Userpilot goes beyond passive observation and enables you to actively improve user satisfaction through contextual experiences. Userpilot autocapture first records all user clicks, text inputs, and form submissions as “Raw Events.”

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software User Testing 103

ProductPlan

APRIL 25, 2023

And instead of catchy monikers, they tend to go by the more humble titles of “product manager” and “ product operations.” Product operations vs. product management It’s never product operations vs. product management. This includes freeing up product managers for other tasks.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52