Customer Satisfaction Management Technical Review Video 
Intercom, Inc.
NOVEMBER 30, 2021
Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.
Userpilot
JULY 11, 2023
The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. The problem is, the average video content tends to be mediocre and lacking in insightful information. Ramli John’s best practices on user onboarding. Bernard Marr’s customer experience trends.
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Split
MARCH 20, 2024
A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. By optimizing release management flows, teams can facilitate on-demand deployments that enhance business agility without compromising stability. What is the Release Management Process Flow?
Intercom, Inc.
JANUARY 2, 2019
Bots and more specifically chatbots have been around for years; however, most offerings still manage to fall short of the hype surrounding them. Bots had failed to deliver good customer experiences, were painful to setup, and hadn’t been able to truly drive real results across an entire customer journey.
The Product Coalition
OCTOBER 30, 2023
This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. Yet, for many product managers, simplicity is challenging to achieve. We were at odds. Ugh, so entitled — haha. Life is good.
Userpilot
APRIL 10, 2024
As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.
The Product Coalition
OCTOBER 6, 2023
Instead of a face-to-face conversation, we send chat messages or schedule a video call. But what if the technology that hinders our communication at times could actually enhance it? Emotion AI, like any other AI technique, requires data to enhance performance and comprehend user emotions. In the United States, there are 11.7
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