Userpilot

AUGUST 13, 2023

To avoid it, involve a diverse group of stakeholders, including customers, to ensure more objective and customer-centric prioritization. Instead of relying solely on your intuition, supplement it with insights from market and customer research or feedback to inform prioritization decisions.

Data Visualization 82

Data Visualization User Testing Customer Experience Feedback Software 82

Userpilot

SEPTEMBER 4, 2023

In today's PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value. When implemented effectively, it transforms businesses.

Data Visualization 76

Data Visualization User Testing Analytic Tools Customer Feedback 76

Userpilot

NOVEMBER 21, 2022

Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. The insights from the market research feed into the go-to-market strategy. Product launch manager job description.

Product launches 85

Product launches Product Research User Testing Research Software 85

UX Planet

DECEMBER 15, 2023

How do you plan to set aside a budget to enhance product performance and user satisfaction? Even if UX work seems fine at your organization, know that there are still some things to set a budget for, like improving the product’s creation process, or your customers’ and users’ experiences.

UX 91

UX User Testing Development Team Review Customer Experience 91

Gainsight

APRIL 10, 2023

By Harshi Banka, Senior Director of Strategy, Digital Customer Success The last few months have been rough for SaaS businesses with multiple headwinds including the economic downturn, rising inflation, and decreasing investments. This is where digital customer success (DCS) comes in. What Is Digital Customer Success?

Data Visualization 59

Data Visualization Analytic Tools Customer Experience Research Software 59

Userpilot

SEPTEMBER 4, 2023

In today’s PLG-driven world, SaaS companies must deliver seamless customer experiences to survive and thrive. Customer journey optimization has emerged as a strategic imperative for companies seeking to boost customer satisfaction, retention, and lifetime value.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 26, 2022

While impact mapping focuses on the interdependencies between the three, a customer journey map is a step-by-step breakdown of the actions your customers need to complete to experience value. Impact mapping is a technique for collaborative strategy planning and product management. Book the demo ! What is impact mapping?

Onboarding KPIs 88

Onboarding KPIs Customer Experience Product Research User Testing 88

Userpilot

JUNE 1, 2022

You can significantly increase your business strategy’s effectiveness by setting the right goals. Without setting the right goals from the beginning, growth can be difficult. The signals you receive indicate whether you’re on the right path for your goal. Goals Example. What are signals?

Onboarding KPIs 87

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 87

ProductPlan

FEBRUARY 18, 2020

The truth is product metrics are affecting product managers’ happiness. Product Metrics are Affecting Your Happiness. What happens when hitting those metrics comes at the expense of the ideal product experience and user satisfaction? Let’s explore this common conundrum some product managers must face.

Customer Experience 59

Customer Experience Product Research Customer Satisfaction Reporting Tools 59

Userpilot

DECEMBER 6, 2022

UX research insights are important to the product design process because they help to: Create a customer-focused product. Improve customer experience and customer satisfaction level. How to collect valuable user insights: Collect customer feedback with in-app surveys. In-app activity report.

Data Visualization 87

Data Visualization Customer Feedback User Testing Feedback Software 87

Userpilot

FEBRUARY 7, 2023

Here’s a handy table that can help you identify push notifications vs in-app notifications : Types of in-app messaging There are six main types of in-app messaging that can play a role in your SaaS product marketing strategy. Modals Modals appear as pop-ups on user screens while they’re actually using your app.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

UX Studio: Product Management

MARCH 19, 2021

During product development, you have constant forces that push or pull you and feature candidates in opposite directions. Speed to market. User perception. and so on… Let’s be honest, it is really challenging for a product manager to decide and find the right mix of features to push through design and development.

Product Research 109

Product Research User Testing Development Customer Experience 109

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Web development strategies for successful redesigns. This process can lead to higher customer satisfaction, engagement rate, and conversions. Assess your current website.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Userpilot

JANUARY 28, 2024

TL;DR Product performance metrics are quantitative measurements that provide insights into user interaction with a product and its impact on the product’s and business’s overall health, used to assess product success. Want to see how Userpilot can help you track your product performance?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 91

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 85

Data Visualization Customer Experience Customer Feedback User Testing 85

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It identifies and stirs you towards the most important things you need to achieve sustainable product growth. This article discusses the best growth marketing strategies within the AAARRR funnel. Let’s begin.

Analytic Tools 87

Analytic Tools Feedback Software Framework Data Visualization 87

Usersnap

SEPTEMBER 29, 2023

Meanwhile, your sales and marketing team could offer insights into customer perceptions that are pure gold. We are talking about customers, users, designers, developers, marketers—the whole caboodle. What are the overarching goals of your product? How do we tackle this multitude of voices?

Customer Feedback 52

Customer Feedback User Testing Feedback Software Customer Experience 52

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. What is product marketing?

Analytic Tools 72

Analytic Tools Onboarding KPIs Research Software Product Marketing 72

Userpilot

APRIL 27, 2023

Customer feedback is like a window into your customers’ minds. It allows you to understand their pain points, needs, and desires so that you can build better products that satisfy genuine market demands. There are a number of reasons why every SaaS business should have a customer feedback strategy in place.

Feedback Software 65

Feedback Software User Testing Customer Feedback Analytic Tools 65

Userpilot

JUNE 8, 2022

The Product-Market Fit Survey helps you determine whether you’ve attracted the right group of users for your product. With the Customer Satisfaction survey , you get to collect critical feedback on any aspect of your product, such as a new feature or your customer support team performance.

User Testing 52

User Testing Feedback Software Customer Experience Customer Feedback 52

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 70

Analytic Tools Feedback Software User Testing Customer Experience 70

Userpilot

OCTOBER 11, 2021

Customer Lifetime Value (LTV) refers to the average amount of money your SaaS business earns from a user over the time they are a paying customer, which you can improve with a solid secondary onboarding strategy. Customer Churn Rate calculates how much of your customer base you are losing during a specific period.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

Userpilot

JUNE 14, 2023

In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. TL;DR Customer journey analysis examines customer interactions with a brand to identify areas for improving and increasing customer satisfaction.

Data Visualization 79

Data Visualization Analytic Tools Customer Feedback Feedback Software 79

Userpilot

MARCH 13, 2024

Every seasoned product marketer knows that adding new features to your product is key to product management success. You need a robust ideation process to bring the right ideas to life and add more value for your users. Here are various methods you can use to collect new product ideas. What resources (e.g.,

Data Visualization 86

Data Visualization Weak Development Team User Testing Feedback Software 86

Userpilot

MAY 9, 2024

From initial sign-up to renewals and upgrades, it guides customers to ensure they have a seamless experience and can easily achieve their goals. The article will teach you how to design an onboarding strategy for your SaaS. TL;DR Customer onboarding helps new users understand and engage with a SaaS product effectively.

Onboarding KPIs 52

Onboarding KPIs User Testing Data Visualization Analytic Tools 52

Userpilot

JULY 14, 2023

Implementing a product analytics framework enables data-driven decision-making, leading to higher customer satisfaction, loyalty, and retention. Segment analysis helps identify patterns in the behaviors of distinct user groups, enabling targeted marketing strategies and personalized experiences.

Analytic Tools 68

Analytic Tools Data Visualization Feedback Software Research Software 68

ProductPlan

AUGUST 4, 2022

Product roadmapping frameworks work in a very similar way. There are a few routes you can take to achieve your product goals. An effective product roadmap will: Support vision and strategy. A product roadmap will outline how your product vision and strategy can become a reality.

Framework 84

Framework Roadmap Feedback Software Customer Feedback 84

Userpilot

FEBRUARY 6, 2023

An engagement funnel is customer-focused. It begins with the first customer interaction and continues in-app past the activation point until the user becomes a brand advocate. To create your engagement funnel, you must first define your user persona (challenges, background, goals, etc.) What is user engagement?

Analytic Tools 83

Analytic Tools Feedback Software Customer Experience User Testing 83

Userpilot

APRIL 23, 2023

The GAME framework helps you choose the right Metrics by aligning them with Goals and user Actions, and by providing ways to Evaluate their effectiveness. Impact Mapping is a visual way of presenting the connections between product goals , user persona , and different solutions. The North Star metric framework.

Onboarding KPIs 75

Onboarding KPIs Framework Analytic Tools Feedback Software 75

Gainsight

FEBRUARY 2, 2024

To solve this, companies today are turning to customer success training, guided by the logic that well-versed customers who take full advantage of your product will also be more successful. In short, customer training leads to customer retention. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

ProductPlan

APRIL 25, 2023

Product managers own the vision, strategy, and roadmap for the product(s) they manage. This entails customer and market research, internal prioritization exercises, and tying back product goals and metrics to organizational targets and KPIs. This includes freeing up product managers for other tasks.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Usersnap

MARCH 4, 2021

Aligning feature requests with product goals How do I set up a workflow for feature requests? Aligning feature requests with product goals. However, we also saw the opportunity to go to market for other personas and their needs. Customers came to Christina with great ideas about how she could innovate our product.

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

FEBRUARY 17, 2023

TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals. Product discovery enables teams to achieve and maintain the product-market fit and removes bias from the product management process.

Product Research 86

Product Research User Testing Data Visualization Analytic Tools 86

Userpilot

JANUARY 20, 2024

HelpHero’s survey analytics Survey analytics is interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

JANUARY 17, 2024

This process involves gathering and analyzing data about users to understand their characteristics and tendencies better. This approach allows for more personalized and effective engagement with users, as opposed to a one-size-fits-all strategy. Unfortunately, HelpHero cannot perform the analytics function of user segmentation.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

DECEMBER 15, 2023

You’ll be able to select from various analytics widgets that track product goals, feature adoption, guide views, time-on-app, and other core metrics. Appcues pros As a first-comer in the no-code product adoption landscape, Appcues offers several valuable features.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 30, 2023

In the Properties section, you can find more relevant information about events and user interactions. Heap pros As a cutting-edge digital insights platform, Heap offers several valuable features for product developers, marketers, and customer success teams. Properties section on Heap.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52