Andrew Chen

NOVEMBER 26, 2018

Is there still room for marketplace startups to innovate? Marketplace startups have done incredibly well over the first few decades of the internet, reinventing the way we shop for goods, but have been less successful services. [Dear readers, this essay is on the future of marketplaces. We answer, emphatically, yes!

Startups 111

Startups Technical Review Customer Experience Software Review 111

Usersnap

OCTOBER 12, 2021

In particular, how they listened to the voice of customers and turned that into features and UX improvements. The passion behind Erste Group’s customer-centric strategy. George” is the name of Erste Bank’s web and mobile app. It is perhaps also the name of your neighbor, your cousin or your business partner.

User Testing 121

User Testing Feedback Software Customer Feedback Customer Experience 121

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. Path analysis. Performance tracking.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

APRIL 21, 2024

Survicate : A more basic software, Survicate provides different types of customer satisfaction surveys , focusing more on the survey creation and data collection part instead of the analysis part. Typeform : A famous name in survey-builders, this tool has some of the best survey templates out there.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

FEBRUARY 14, 2024

You can also add filters (like name, user ID, signup date, operating system, country, etc.) User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

AUGUST 29, 2022

They built a free business name generator that business owners can use to find an available company name. It’s safe to assume that if you don’t have a company name yet, you don’t have a website (and need to build one). This is a genius marketing tactic that’s likely driving potential customers to use Wix in the future.

Research Software 76

Research Software Engineering User Testing Marketing 76

Userpilot

JANUARY 11, 2024

The Counting House : an obsession with internal metrics, like customer retention , can make teams lose sight of delivering customer value. Solution : use in-app surveys to collect qualitative customer feedback, focusing on customer satisfaction and UX improvement. Solution : interview customers regularly.

Data Visualization 99

Data Visualization Feedback Software Analytic Tools User Testing 99

Usersnap

JULY 22, 2021

If a user tells us about certain feature requests we put that in the feature matrix. We give the request an expressive name (=desired outcome) and a short description (what the feature is about). These are: Importance: how important is a future feature for our (future) users.

Feedback Software 98

Feedback Software User Testing Customer Feedback Product Research 98

Userpilot

MAY 29, 2023

Funnel analysis, heatmaps, and session recordings reveal the stage of the user journey at which customers churn the most. In-app self-service support lets users solve several problems easily by themselves and prevents frustration and, thus, churn. Customer feedback from customer satisfaction surveys provides deeper insights.

Analytic Tools 62

Analytic Tools Feedback Software Customer Feedback Data Visualization 62

The Product Coalition

JANUARY 5, 2023

This is the reason why insurance companies look for automation to reduce operational costs and improve customer satisfaction. This involves many steps and typically involves a number of people: customer, broker, agent, contractors etc. The insurance industry is no stranger to technological change.

Document 78

Document Systems Review Customer Experience Technical Review 78

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. Note: Third-party integrations are only available on the Startup plan ($79/month) of Lou Assist or higher.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

JUNE 27, 2023

For example, Help Scout’s knowledge base feature can be used to provide self-service support options to customers, which can help them learn more about your product and increase their usage and adoption. HelpScout for user feedback Help Scout offers several features that enable businesses to collect and analyze user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

UX Studio: Product Management

JANUARY 25, 2022

Since 2013, we’ve been working with rising startups and established tech giants, like Google, HBO, and Netflix, just to name a few. To manage the remote collaboration effectively, we have created a framework that enables us to work with startups and industry leaders worldwide.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

FEBRUARY 13, 2024

You can also add filters (like name, user ID, signup date, operating system, country, etc.) User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JUNE 27, 2023

For example, HelpScout’s knowledge base feature can be used to provide self-service support options to customers, which can help them learn more about your product and increase their usage and adoption. HelpScout for user feedback HelpScout offers several features that enable businesses to collect and analyze user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

FEBRUARY 14, 2024

You can also add filters (like name, user ID, signup date, operating system, country, etc.) User segmentation : Userpilot lets you segment users based on the device they’re using, where they’re located, their engagement data, or which NPS rating they selected on the latest survey.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

APRIL 24, 2023

With all feedback in one place, product managers, developers, customer success managers, salespeople, and designers can work together to address customer needs and pain points. Improved customer satisfaction Customers like it when their feedback is heard and acted upon. That reduces risk.

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. Users on the free version can only create one custom segment, while those on the entry-level Startup plan can only create three.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 26, 2024

Here’s how you can use Lou Assist as an event-tracking tool : Tracking Snippet : In-app event tracking can be accomplished by copying Lou Assist’s tracking snippet — LOU.track(’Event Name’). Event Triggers : You can also trigger events and experiences when users interact with an element.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 26, 2024

Here’s an overview of Lou Assist’s behavioral analytics capabilities: Checklists : Lou Assist checklists help you interpret user behavior by seeing which tasks they complete versus which tasks get skipped (and how long completion takes). Note: Third-party integrations are only available on the Startup plan ($79/month) of Lou Assist or higher.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JULY 18, 2023

To become a product manager, start building essential skills and experience by working in related roles like sales , marketing , or customer success. Finding your first gig may be easier in startups than in enterprise organizations. To develop successful products that delight users, product managers need to wear many hats.

Data Visualization 80

Data Visualization Product Research User Testing Onboarding KPIs 80

Userpilot

FEBRUARY 14, 2024

So, here are the advantages of Userpilot over Chameleon: More value for your money : Chameleon splits their pricing options primarily by the number of monthly active users, but you should keep in mind that the Startup plan also has limited features and might not be enough for interactive user onboarding and adoption for SaaS products.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

The Product Coalition

MAY 18, 2022

Thus, custom software development and engineers face the same challenges faced by the market demand. Whether your company is a startup or a multinational enterprise, understanding the importance of continuous improvement is essential. Using continuous improvement at a small scale helps software development teams work more effectively.

Reporting Tools 127

Reporting Tools Software Developers Software Development Feedback Software 127

The Basics of Product Management

JULY 17, 2020

The name comes from its creator, Noriaki Kano. The model looks at feature implementation vs user satisfaction. Subscribe to my newsletter for the latest insights in the world of product management, startups and innovations. The Kano Model is probably the most well known product strategy framework out there.

Framework 52

Framework Product Strategy Strategy Customer Satisfaction 52

Userpilot

FEBRUARY 25, 2024

These are essentially onboarding checklists and come in handy to help new users understand your platform. You can then enter the name of the bot and describe it. You can select the audience by filtering it for various parameters and segment the users with multiple AND-OR rule logic filters.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

FEBRUARY 26, 2024

For instance, you could use the Segment integration to target delinquent customers with a Lou Assist banner that reminds them of their overdue payments. Note: Third-party integrations are only available on the Startup plan ($79/month) of Lou Assist or higher. What do users say about Lou Assist?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

UX Studio

OCTOBER 11, 2022

The Benefits of Digital Customer Experience . To sum up the above-mentioned things, the benefits of delivering a great CX include: Increased customer loyalty. Increased customer satisfaction. Reduced customer complaints. Nurtures the user journey with the brand. For example, greeting them by their name.

Customer Experience 83

Customer Experience User Testing Analytic Tools Customer Feedback 83

Userpilot

APRIL 24, 2024

In 2023, over 26% of investments in American startups were directed toward AI-related companies. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. Generative AI has changed how tech companies do business.

Analytic Tools 67

Analytic Tools Feedback Software Data Visualization Reporting Tools 67

Userpilot

JUNE 27, 2023

However, Whatfix targets mostly large enterprise companies and might not be the right choice for SMBs or startups. If this is the case, you should be looking for alternative tools to power up your user onboarding. HelpScout for user feedback HelpScout offers several features that enable businesses to collect and analyze user feedback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. It’s also more difficult to use for user onboarding, doesn't offer checklists or resource center. A bootstrapped SaaS startup with 3 employees and $10,000 in MRR does not have the same needs as a big enterprise.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Usersnap

JULY 22, 2021

If a user tells us about certain feature requests we put that in the feature matrix. We give the request an expressive name (=desired outcome) and a short description (what the feature is about). These are: Importance: how important is a future feature for our (future) users.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Usersnap

JULY 22, 2021

If a user tells us about certain feature requests we put that in the feature matrix. We give the request an expressive name (=desired outcome) and a short description (what the feature is about). These are: Importance: how important is a future feature for our (future) users.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

JULY 8, 2021

The pirate metrics framework was developed by Dave McClure from 500 Startups and introduced in his 2007, presentation entitled “Startup Metrics for Pirates.”. Put simply, pirate metrics is a system for grouping and tracking metrics across different stages of the user journey : acquisition, activation, retention, referral, and revenue.

Analytic Tools 96

Analytic Tools Feedback Software Onboarding KPIs Framework 96

Userpilot

JANUARY 20, 2024

Budget Constraints : While Userlane offers a plethora of features suitable for established enterprises or growing companies, it might be beyond the reach of early-stage startups with limited funds. This means you can ensure the right information is presented to the right audience, optimizing user engagement and comprehension.

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52

Userpilot

MAY 12, 2024

You need more survey templates and better survey analytics : Userpilot surpasses Product Fruits by offering more survey templates for user experience improvement, product research, customer satisfaction, and sales attribution. This software teaches your customers the ins and outs of your product.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

FEBRUARY 26, 2024

Lou Assist’s user segmentation User segmentation is incredibly important for sorting customers based on their goals or use cases and then personalizing the product experience accordingly. Users on the free version can only create one custom segment, while those on the entry-level Startup plan can only create three.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Here’s how you can use Lou Assist for product adoption : Tooltips : Lou Assist tooltips can be attached to any element, include the name/picture of a team member, and provide additional information for new users. What do users say about Lou Assist? You won’t be able to use third-party integrations or create custom themes either.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52