UX Planet

APRIL 19, 2025

Systems like ChatGPT, Claude, Midjourney, and DALLE are not just assistants; they are collaborators with creative capabilities of theirown. We created usage scenarios that deliberately tested the systems ethical boundaries: What if someone asked for potentially harmful financial advice? How can we protect vulnerable users?

Generative AI 95

Generative AI Research Software Data Visualization Analytic Tools 95

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Userpilot

MARCH 23, 2025

The only way to have a fighting chance is by focusing on the user experience within your mobile app. Try to understand what the in-app user journey is like. Why aren’t app users engaging with it more? And how can you turn them into active users?

Onboarding KPIs 59

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 59

Sequent Learning

OCTOBER 29, 2024

The Essential Role of Product Designers in Large Tech Companies Product designers are vital to the success of products in larger companies, where a deep understanding of the user experience (UX) is essential. As companies scale, product designers help ensure the product meets both customer expectations and business objectives.

User Testing 40

User Testing Technical Review Feedback Software Product Marketing 40

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Focuses on front-end metrics critical to user satisfaction. The worst part?

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Reveal

DECEMBER 30, 2024

The architecture should be designed to scale seamlessly, ensuring your users experience consistent performance regardless of operational demands. By integrating analytics at the code level, SDKs allow for seamless customization and branding, ensuring the analytics feel like a natural extension of your application.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Reporting Tools 52

UX Planet

MARCH 29, 2025

By dedicating resources to refine these moments, businesses can enhance conversion rates, drive up sales, and minimize customer turnover. Enhancing Brand Image: Theres a direct link between user satisfaction and brand perception. Positive associations essentially become synonymous with your brand identity.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

UX Planet

JUNE 1, 2025

Over time, it has evolved from a simple set of metrics into a comprehensive system for understanding user behavior at each stage of the product journey PostHog,2023. The Emergence of Research-Driven Growth Authentic growth lies not only in analyzing quantitative data but in deeply understanding user behavior and motivations.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MARCH 17, 2025

In-app guides are part of a self-serve onboarding strategy; they reduce support and customer success costs while increasing customer satisfaction. Users get access to help just when they need it. Must-have features of good interactive user guide tools Not all tools are built the same. – Onur N.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Modus Create

JULY 8, 2025

It’s reshaping how software teams build products by shifting engineers from writing every line of code to curating intelligent systems. From writing code to curating systems: A new way of working In the past few years, engineers have moved from writing code to curating systems.

Feedback Software 40

Feedback Software Software Review Customer Experience Development 40

Userpilot

APRIL 24, 2025

A product leader with 7+ years of experience in product management or a related field who has successfully built and scaled complex systems at a global level. Demonstrated experience partnering closely with engineers, designers, and external partners to build products and complex systems at scale.

Research Software 52

Research Software Analytic Tools Feedback Software Customer Communications 52

UX Planet

JUNE 9, 2025

Always connect your observations to meaningful changes in the system or experience to ensure that your research drives impactful outcomes. Encourage team members to share user stories that exemplify key pain points or successes. For example: “75% of Users struggled with filtering options.”

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

Gainsight

DECEMBER 18, 2024

Companies are now focusing on creating vast knowledge bases filled with resources that customers can easily navigate. By providing rich, curated content, businesses enhance customer satisfaction and enable customers to feel more in control of their journeys. With AI, support becomes proactive and tailored.

Reporting Tools 52

Reporting Tools Customer Experience Artificial Inteligence Customer Feedback 52

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

Userpilot

MARCH 21, 2025

Mobile app optimization is the process of improving an apps performance, usability, and engagement to keep users active and reduce churn. It ensures faster load times, intuitive navigation, and a smooth user experience. A poor experience leads to churn, no matter how great the product is.

Analytic Tools 59

Analytic Tools Feedback Software Research Software Data Visualization 59

UX Planet

FEBRUARY 6, 2025

Dopamine Design: Creating Emotional Connections Dopamine Design is an approach that leverages insights from neurosciencespecifically how the brains reward system is triggeredto create more engaging and emotional user experiences. To design Dopamine Banking, we at UXDA are using the following strategic UX principles: 1.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

MAY 17, 2025

I can trigger different in-app messages, carousels, or checklists depending on what a user has or hasnt done. Each user sees what matters most to them, which helps boost user satisfaction and reduce drop-offs. #3 You can do this using behavior-triggered push notifications based on user attributes and in-app events.

Feedback Software 76

Feedback Software User Testing Strategy Customer Experience 76

Modus Create

FEBRUARY 12, 2025

This evolution allows teams to prioritize prevention over remediation, significantly enhancing efficiency and customer satisfaction. Organizations adopting predictive testing are setting new benchmarks for reliability and speed, delivering products that exceed user expectations. The stakes are simply too high.

Analytic Tools 40

Analytic Tools Weak Development Team Data Visualization Technical Review 40

Userpilot

MARCH 30, 2025

Average content (articles, soundscapes, or programs) consumption per user. Armed with these numbers, you can proceed to create a targeted engagement strategy that fuels business success and enhances user satisfaction. How do app users interact with it from the moment they download it and beyond? .”

Analytic Tools 66

Analytic Tools Feedback Software Download Onboarding KPIs 66

Usersnap

NOVEMBER 18, 2024

Sleekplan Sleekplan is a comprehensive changelog tool that simplifies managing product updates by allowing the creation of a standalone changelog page, keeping users engaged. Its all-in-one platform supports smooth communication between teams and users. Seamless integration with GitHub’s version control system.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

UX Planet

NOVEMBER 18, 2024

Well-designed onboarding helps to: Lower the threshold of entry for new users; Make it more likely that the user will stay with the product and use it regularly; Increase user satisfaction; Reduce the number of support requests. This added an element of care that greatly improved the onboarding experience.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MAY 30, 2025

This gap between user behavior and intention creates massive blind spots, which can be fixed with user feedback and qualitative data: Users complete onboarding (positive metric) while feeling confused and planning deletion (negative intention). Feature adoption hiding user workarounds for broken functionality.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

UX Planet

NOVEMBER 18, 2024

The realization of simplicity is built on our belief in recognizing the interactions between multiple systems of an environment/ situation. Similarly, service designers are trained to navigate through complex systems of an environment/ situation by leveraging their system thinking capabilities. Let deep dive into 4 Ps.

Data Visualization 98

Data Visualization Feedback Software Framework Analytic Tools 98

Userpilot

MAY 27, 2025

Whatfix delivers context-aware guidance that helps users correctly complete sensitive tasks like handling patient documents, uploading payroll data, etc., Companies already using Whatfix for web For teams already leveraging Whatfix on desktop, extending that functionality to mobile ensures a consistent user experience across platforms.

Technical Review 93

Technical Review Onboarding KPIs Analytic Tools Software Review 93

Userpilot

MARCH 30, 2025

For instance, Instagram has simple yet highly engaging features, such as endless scrolling, user-generated content, and consistent visual appeal, which is why it succeeded compared to apps like MySpace or Friendster. Frequent app crashes: Technical glitches or slow load times disrupt the user journey.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience User Testing 52

Userpilot

JANUARY 21, 2025

Ask yourself these few questions: Are you actively gathering user feedback? Frustrated users are often your most honest critics. Do you have systems to track frustration? Are you analyzing user behavior to find pain points? Its when a user is so frustrated that they actually take the time to file a complaint.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

DECEMBER 6, 2024

Well, you hit two birds with one stone, significantly enhancing both the user experience and the overall effectiveness of the learningprocess. Here are some key advantages: Improved user engagement: A well-designed application captures users attention and keeps them engaged.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JUNE 10, 2025

This will give you a general overview of your app’s health and serve as an immediate indicator of user satisfaction and retention. To calculate your app churn rate, divide the number of customers lost in a specific period by the total number of customers at the start of the period. After users experience their ‘Aha!’

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

MAY 27, 2025

This is a unique opportunity to join Notions Growth team, a lean team of proven high-impact experts that are shaping the businesss future trajectory across the distribution, activation & conversion of customers. Someone with a strong product sense and a proven track record of improving user experience and customer value.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

UX Planet

JUNE 30, 2025

A deep dive into how artificial intelligence is shaping the next generation of financial user experiences — through metrics, strategy, and real success stories Until recently, most banks and financial organizations treated artificial intelligence (AI) as tomorrow’s experiment. In the U.K.,

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

MAY 29, 2025

A step-by-step walkthrough of the mobile user experience design process. Mobile UX design is the process of creating efficient and enjoyable user experiences for mobile websites and apps. Lets walk through each stage and how they help you create engaging mobile user experiences. Lets dive in!

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

eG Innovations

MAY 22, 2025

With the rise of microservices, monitoring becomes essential, as businesses need a reliable way to track the performance and health of these distributed systems. We provide real-time monitoring solutions tailored to microservices-based architectures, empowering businesses to maintain optimal performance and deliver superior user experiences.

Reporting Tools 52

Reporting Tools Agile Data Visualization Technical Review 52

Arkenea

JULY 9, 2025

Epic Systems dominates the electronic health record (EHR) market, powering over 250 million patient records across the United States. Infrastructure requirements include server capacity, storage systems, backup solutions, and disaster recovery capabilities that ensure Epic performance and reliability.

Reporting Tools 52

Reporting Tools Analytic Tools Feedback Software Data Visualization 52

Alchemer Mobile

AUGUST 2, 2024

Understanding customer experience (CX) isn’t just a strategy—it’s a superpower. Customer experience metrics illuminate the path to customer satisfaction, loyalty, and ultimately, success as an organization. At Alchemer, we suggest adding an open text field after the NPS scale question.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

UX Planet

SEPTEMBER 10, 2024

The effectiveness of a design system cannot be assumed; it must be actively measured and optimized over time. A robust design system should not only streamline design and development processes but also ensure scalability as the organization grows, adapts to new platforms, and handles diverse product requirements. Image by Steve Dennis.

Analytic Tools 109

Analytic Tools Feedback Software Systems Review Data Visualization 109

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates.

Customer Satisfaction 98

Customer Satisfaction Product Research Feedback Software Customer Experience 98