Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Mind the Product

OCTOBER 9, 2017

It’s important to work with a design team that knows not only about UI and UX, but also industrial design, engineering, and the production of physical products. When physical products don’t match up with their digital counterparts, users feel a disconnect between the two.

Research Software 185

Research Software User Testing Product Research Customer Experience 185

Userpilot

DECEMBER 12, 2023

Want to learn how to create a robust UX roadmap for your UX team ? We also discuss the benefits of UX roadmaps, present different types, and share top tips for building them. TL;DR UX roadmap is a strategic plan outlining UX initiatives and guiding the UX design process. What is a UX roadmap?

Roadmap 105

Roadmap Customer Experience UX Product Research 105

Userpilot

MAY 21, 2024

Wondering how to create an outstanding user experience ? Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

MAY 16, 2023

Ever wondered how you can implement contextual help that meets customers right at their point of need? Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. Good contextual support is useful, relevant, and unintrusive.

UX 98

UX Customer Experience Customer Satisfaction User Friction 98

UX Planet

MAY 1, 2025

Using UXDAs strategic UX framework , we turn brain science into simple design choices that build trust and make digital financial services feel clearer, friendlier and more human. For example, through the use of nudge theory (Thaler & Sunstein, 2008), we can guide users toward better decisions without being manipulative.

Banking 59

Banking Customer Experience User Testing Data Visualization 59

UX Planet

FEBRUARY 6, 2025

Wheres the authenticity, the cutting-edge aesthetics or the refined UX that we know customers crave from a premium digitalservice? How toApply: In UX/UI: Surprise users with playful iconography, Easter eggs or custom animations. Wheres the brand identity?

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

Userpilot

JUNE 10, 2024

Following UX best practices is essential to make the product experience more intuitive and efficient. For this, we’ll explore the principles of UX design and go through the best practices that align with them. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Product Innovation Educators

FEBRUARY 20, 2023

Target customer 2. User experience (UX) Write down your hypotheses in each layer then test the product with customers to see where you’re at with product-market fit. 8:38] How do we identify our target customer? At this point, you have no UX yet. 36:52] What tips do you have for testing?

User Testing 273

User Testing Product Management Product Manager Data Visualization 273

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. But how do you know where to begin in UX design ? Let’s review the UI/UX roadmap, what UI and UX are, and how you can get into this career path. What is UX design?

User Testing 103

User Testing Research Software Feedback Software UX 103

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

MARCH 9, 2023

Use welcome screens to segment customers and understand their jobs-t0-be-done to personalize their onboarding. Offer interactive walkthroughs , gamify the onboarding process, and offer 24/7 self-support to increase user satisfaction and engagement. Proactively reach out to dissatisfied customers with personalized solutions.

User Testing 98

User Testing Customer Experience Feedback Software Customer Feedback 98

Userpilot

APRIL 30, 2025

With Userpilots segmentation and targeting capabilities, you can group users by behavior (like power users and newcomers), demographics, device type, or any custom attribute. For instance, guiding new users on adopting a crucial feature with a simple checklist while sharing advanced tips with power users.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Customer Experience 96

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Not performing user research on your target audience User research forms the foundation for building effective products.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

MARCH 25, 2022

You can use custom event triggers to target your surveys to specific user segments at a specific moment in their user journey. Truth be told, there are many options to gauge customer satisfaction — in-app surveys, email surveys, phone calls, you name it. Nicereply — measure customer support user satisfaction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

MAY 31, 2023

A good UX design helps to make your product easier to use and create a delightful experience. Here are the best examples of good B2B SaaS UX designs and why they work: Userpilot breaks down long processes onto multiple screens to prevent overwhelming users with too many options. UI is, in fact, a part of UX.

UX 97

UX Customer Experience Data Visualization User Experience 97

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? This article shows you the tips and tricks to implement. We cover: The difference between sympathy and empathy in UX design. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

OCTOBER 10, 2024

While the SaaS onboarding checklist and demo document help users understand Grammarly’s value, they could be more tailored to individual user tasks. Tips for improving your SaaS onboarding experiences As we learned, when personalizing the customer onboarding journey and helping users reach their “Aha!”

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. In this article, though, our focus is on how you can improve the user onboarding process for your users.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

Userpilot

DECEMBER 6, 2022

This article will show you practical tips you can start implementing today. Getting quality survey responses is a big deal when measuring user sentiment. With enough customers responding to your surveys, you’ll gather quality data on how to make your product better. Include open-ended questions. Book a demo to learn more.

Product Research 98

Product Research Feedback Software Customer Experience Customer Feedback 98

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. It highlights different types of biases in the user research process and how to avoid them. What is a cognitive bias in UX research?

User Testing 105

User Testing UX Product Research Data Visualization 105

UX Planet

JANUARY 23, 2024

Master Google Analytics 4 for user behavior analysis, UX design optimization, and enhanced website performance to improve sales. Let’s start, Google Analytics 4 is a powerful web analytics service that provides valuable insights into user behavior, engagement, website conversion, and much more. It’s six years old.

Data Visualization 98

Data Visualization Analytic Tools User Testing UX 98

Userpilot

OCTOBER 20, 2024

It also pushes reminders to help users stay consistent with their goals. The gamified onboarding at play here encourages the user to engage until a task is completed. Here are three helpful tips: First, offer rewards when users complete significant tasks to reinforce their progress. Increase user retention.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

UX Planet

NOVEMBER 18, 2024

Well-designed onboarding helps to: Lower the threshold of entry for new users; Make it more likely that the user will stay with the product and use it regularly; Increase user satisfaction; Reduce the number of support requests. Learnify — UX/UI design of the online courses platform 4.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

UX Studio

JUNE 3, 2024

From subtle transitions to eye-catching effects, fantastic UI animations breathe life into user interfaces, enhancing usability, engagement, and overall user satisfaction. Today, we have gathered 5 tips with some general rules to make it easier for beginners to start their designer journey, so look no further.

Research Software 76

Research Software Feedback Software User Testing Customer Feedback 76

Userpilot

NOVEMBER 7, 2024

In this article, we’ll help you pick the right customer success program, covering aspects like: Tips for choosing the right customer success platform. Best customer success software for startups and small companies. Top customer success management platforms for mid-market and enterprise companies.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 19, 2022

For example, you could look at how you can make a user’s workflow easier or make sure you’re communicating with them enough. Combining this score with user feedback, you can direct users to the most valuable, relevant features and maximize their product usage. 5 tips to improve your product engagement score.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

The Product Coalition

JANUARY 11, 2023

Understanding design can help PMs effectively communicate the company’s goals to designers and support the development of a high-quality user experience. Product management and UX design both strive to understand user needs, create valuable experiences, and continuously innovate products.

Feedback Software 144

Feedback Software Research Software User Testing Customer Feedback 144

UX Planet

DECEMBER 6, 2024

Written by Mary Moore, copywriter at Shakuro As a UI/UX designer or a startup founder, youre likely acutely aware of the countless challenges that come with this task. How do you create an experience that captivates users and enhances their learning journey?

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Userpilot

APRIL 29, 2024

TL;DR SaaS design principles help create intuitive and easy-to-navigate apps that elevate user experience, minimize friction, and improve user satisfaction. Providing easy website navigation for new visitors helps convert them into free trial users. Ultimately, it helps improve customer satisfaction and product adoption.

Feedback Software 105

Feedback Software Research Software Analytic Tools Customer Experience 105

Userpilot

JANUARY 16, 2024

Specifically, we look at: Reasons why new client onboarding matters How to structure the onboarding process Pro tips on how to enhance your onboarding Examples of effective client onboarding We also show you how Userpilot can help you boost the effectiveness of onboarding for new clients. Let’s dive right in! In-app survey.

Analytic Tools 101

Analytic Tools Data Visualization Feedback Software User Testing 101

Centercode

JUNE 11, 2025

When customizing insights for this group: Keep it brief and outcome-oriented. Highlight risks to revenue, customer satisfaction, or timelines. Example: “This integration issue has already delayed one customer pilot. Highlight potential risks to revenue, timelines, or customer satisfaction.

User Testing 52

User Testing Customer Feedback Data Visualization Feedback Software 52

Userpilot

APRIL 26, 2023

Building awesome user onboarding experiences requires a great deal of effort when starting from scratch. So we’ve collected onboarding UX examples from other companies to inspire you! Here are 17 user onboarding examples to help you create great user onboarding flows. What is onboarding UX?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools Customer Feedback 98

Userpilot

JULY 14, 2024

Starting a career as a UX designer requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX designers, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. Book a demo to see it in action!

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

UX Planet

FEBRUARY 14, 2024

Introduction Priming, a psychological phenomenon with profound implications in UX design, involves the subconscious activation of specific concepts or mental representations, influencing subsequent behavior or perception. Separating fields in different steps eases the user’s perception of how hard it is to complete.

Customer Experience 98

Customer Experience Travel UX Customer Satisfaction 98

Userpilot

AUGUST 30, 2024

Starting a career as a UX strategist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for UX strategists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities. What does a UX strategist do?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Userpilot

FEBRUARY 20, 2023

Your user onboarding strategies must help customers understand your product and obtain value for you to compete favorably and achieve more conversions. In this article, we consider what makes the customer onboarding process important and go over 15 tips to help you nail your onboarding. Userpilot Goal Tracking.

Analytic Tools 98

Analytic Tools Customer Feedback Data Visualization Feedback Software 98