Userpilot
OCTOBER 19, 2024
According to the American Customer Satisfaction Index , with an ACSI score of 78.0, overall customer satisfaction in America was the highest it has ever been in Q1 2024. However, while some companies have managed to improve their customer satisfaction levels and benefit from it, many have not.
Productside
APRIL 2, 2025
In our recent webinar, Dean Peters and Tom Evans shared a smarter way forward: storyboarding. Her team is buried in tickets, and customer satisfaction is slipping. Break the Story Into Moments That Matter Once you have your user and your why, map out their journey. Whats frustrating them?
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Alchemer Mobile
AUGUST 5, 2025
Watch our new webinar to see this use case in action! Surveys trigger based on meaningful milestones Maybe your users get a check-in survey two weeks after onboarding. In fact, personalized customer experiences drive a 20% increase in customer satisfaction and a 10–15% increase in conversion rates ( McKinsey Digital ).
Product Innovation Educators
MARCH 3, 2025
Even in highly functional categories like home heating and cooling systems, emotional needs like “feeling like a responsible homeowner” or “not feeling like I’m throwing money down the drain” are important to customer satisfaction.
Speaker: Jason Tanner
Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability. We’ll explore how to shift from ambiguous descriptions of value to economic modeling of customer benefits to identify value exchange choices that enable a profitable pricing model.
Gainsight
JUNE 25, 2025
Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes. But how do you uncover the often-hidden signals that customers are ready to grow with your business? What Signals Should You Be Looking For?
Userpilot
MARCH 23, 2025
Monetization potential: If users spend significant time within your app but dont convert, that might indicate that your pricing or checkout flows need rethinking. Measure user satisfaction : Metrics like session length and frequency of use evaluate if users are happy with the app experience.
Speaker: Jamie Bernard
By connecting your product’s journey with the company’s financial success, you’ll ensure that every feature, release, and innovation contributes to the bottom line, driving both customer satisfaction and business growth. In this webinar, we'll highlight the critical importance of business and financial acumen in product management.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
Let's empower our employees and give them the tools and strategies that will turn even the angriest customer into a loyal customer. Join John Goodman, Vice Chairman of Customer Care Measurement and Consulting, author of Customer Experience 3.0, and master customer rage for an insightful webinar on September 23rd.
Speaker: Anne Steiner and David Laribee
To understand how a great DX can contribute not only to the well-being of our development teams, but also to the broader objectives of product success and customer satisfaction, we first need to understand the relationship between DX and the Product Manager Experience!
Speaker: Teresa Torres, Internationally Acclaimed Author, Speaker, and Coach at ProductTalk.org
Industry-wide, product teams have adopted discovery practices like customer interviews and experimentation merely for end-user satisfaction. In this webinar, you will learn: Why shifting to a continuous mindset is so critical to a product's long-term success.
Speaker: Shardul Mehta, VP of Product Management, American Well
Customer satisfaction? You'll come away from this webinar understanding: What product management is truly about. The most important metric you need to track as a product manager to ensure you're actually delivering the right product to your customers. What's the #1 metric you should be tracking as a product manager?
Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting
Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation.
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