Userpilot

APRIL 29, 2024

In this article, we examine what makes SaaS renewal management so important and explore renewal strategies for preventing customer churn and increasing upsells. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. Let’s dive right in!

Feedback Software 102

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 102

Gainsight

AUGUST 24, 2020

The onboarding process is a critical predictor of a customer’s success and an essential element for avoiding churn. So imagine, if you will, a product-onboarding process for every new customer that’s intuitive, efficient, and easy to scale. In short, it would be an onboarding game-changer. Onboarding workflow.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Userpilot

OCTOBER 27, 2023

TL;DR We define product-led growth (PLG) as a business strategy that uses the product to boost its own growth. Unlike sales-led businesses, a product-led growth company relies on product virality to drive customer acquisition and frictionless experiences that enable users to realize the product value.

Feedback Software 105

Feedback Software Embedded Analytics Analytic Tools Enterprise 105

Userpilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. after customer onboarding or their first transaction within a trading and lending services platform). Try Userpilot and book a demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. Churn analysis is the process used to convert data into actionable insights that can be applied to churn reduction strategies.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. But it’s an absolutely critical step for any SaaS strategy. Creating a user persona can be hard sometimes.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

NOVEMBER 21, 2023

Do you even need a product launch checklist? More importantly, you will find here 2 different checklists: one for new products and the other for updates or feature releases. We also share some best practices for product managers on how to pull off a successful product launch. What is a product launch checklist?

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Product launches User Testing Product Research Analytic Tools 104

Userpilot

FEBRUARY 14, 2024

Thanks to the Gong<>Salesforce integration you can use AI-generated insights from user communications in Salesforce for improved sales strategies. The Acrobat Sign and Salesforce integration enables electronic signatures, document tracking, and automatic record updates within Salesforce. Salesforce integrations: Gong.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Make it an instruction manual, not a poem.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

OCTOBER 15, 2020

Say ‘Product Roadmap’ and every product person knows what you mean. But Product Adoption Roadmap (or Product Adoption Strategy ) and you get people scratching their heads. This is exactly what I wanted to tackle in today’s post: how to build an effective product adoption strategy for your SaaS.

Onboarding KPIs 81

Onboarding KPIs Strategy Customer Experience User Testing 81

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Collecting customer insights is essential to answer important questions about your users and how your product fits their needs. Since you need the right tools to follow a customer insights strategy.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. Using segmentation and tracking feature usage to measure engagement.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

OCTOBER 20, 2023

TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Indicative

MARCH 12, 2021

The big challenge for SaaS companies today isn’t customer acquisition—it’s activation, getting those leads to fully adopt the product and become long-term active users. That means SaaS product and marketing teams need to shift their focus toward product adoption. A Framework for Driving Product Adoption.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 7, 2023

Do you want to get product growth insights but are unsure whether to use Amplitude analytics or not? In this article, we’ll discuss the features and limitations of Amplitude analytics. In this article, we’ll discuss the features and limitations of Amplitude analytics. How do users navigate your product?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Gainsight

APRIL 2, 2021

Kari and the team created a strategy for the entire organization, gathering data and going from multiple dashboards to two for practical use. Creating a Charter and Metrics. Traditionally, Workday did not look at adoption metrics for customers. The whole process took about a year. Measuring Success.

Data Visualization 52

Data Visualization Customer Feedback Feedback Software Customer Experience 52

Amplitude

JULY 11, 2019

One of my responsibilities is to share best practices on how to leverage user behavioral data to make better decisions about their products. Formulate a North Star Metric that succinctly encapsulates what the entire company is working towards. Establish a Data Governance Strategy. Teach Data Literacy. Collecting New Data.

Data Visualization 65

Data Visualization Onboarding KPIs Government Customer Feedback 65

Userpilot

APRIL 30, 2024

And does it work with the product-led growth model? From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. For example, personalized onboarding reduces time to value.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

Modus Create

APRIL 27, 2020

Our clients have migrated to React for a few reasons: Their legacy app didn’t have the capabilities to support modern browser features and rich user interfaces. This, of course, affects the company’s ability to capture new revenue (new features = new value to the market) and hurts the company’s bottom line (wasted time = wasted money).

Feedback Software 84

Feedback Software Reporting Tools Technical Review Software Review 84

Userpilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Amplitude

MARCH 12, 2019

We have a running joke on the product development team: “If a chart falls in the woods and there’s no one around to analyze it, does it make an insight?”. For more details on how Notebooks works, check out our documentation. Dashboards are great for monitoring North Star metrics and KPIs. Our answer is no.

Data Visualization 94

Data Visualization Embedded Analytics User Testing Customer Feedback 94

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. As a product manager, you know the drill. We created a list of all the essential platforms a product manager would need , so anyone can revolutionize their team workflow. Cons: Few features.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

Userpilot

APRIL 22, 2024

Despite having an easy-to-use product, users still need assistance to perform certain tasks or solve issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn. Product tutorials.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 30, 2024

Wondering how to properly measure user experience and what metrics to track? Let’s explore what the user experience is, the types of metrics you can use, and how to measure them to improve product engagement. Success Metrics : These evaluate the financial and strategic success of a product.

Customer Experience 52

Customer Experience Data Visualization Onboarding KPIs User Experience 52

Userpilot

JANUARY 16, 2024

The customer onboarding process flow chart is a tool that’s essential for optimizing your activation and adoption efforts. TL;DR A customer onboarding process flow chart is a visual tool that outlines the key stages of customer onboarding , aiding SaaS teams in creating consistent and effective onboarding experiences.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Onboarding KPIs 105

Userpilot

MAY 12, 2024

TL;DR HelpHero is a tool that enables businesses to build interactive, easy-to-follow product tours that help engage users from day one and speed up feature adoption quicker than ever. To engage users effectively, especially in complex or feature-rich applications, a lack of interactive components can be a significant drawback.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. The ROI of global customer support. Consistent customer experience.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

FEBRUARY 16, 2022

By simply listening to your customers, one can optimize user onboarding and engagement by acting on user sentimen t and feedback data. Customer satisfaction is a measure of how much a company’s products meet or exceed their customers’ expectations. Taking control of the product narrative is therefore more relevant than ever.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

MAY 12, 2024

Exploring alternatives to Product Fruits? In this post, we’ll discuss exactly that – which Product Fruits competitor is best depending on the different use cases. TL;DR Product Fruits is a platform designed to help you tackle issues related to software adoption. Let’s dive in!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

SEPTEMBER 2, 2020

With this shift in mindset, the key question becomes: “how can we measure the value of support and set metrics that drive meaningful change?” We talked with support leaders at several forward-thinking companies – including Zapier , Wistia , and InVision – to get insight into how their support metrics have evolved, and why. retention).

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Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for cohort analysis and it comes with features such as paths, funnels, and user segmentation analysis. Heap is one of the most sophisticated product analytics tools available in the market.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. All that is to help you optimize your user journey and boost product adoption.

Data Visualization 105

Data Visualization Customer Experience Customer Feedback User Testing 105

Gainsight

APRIL 15, 2024

In the realm of customer-centric in-app strategies, the term “onboarding” often surfaces as a pivotal component. However, it’s imperative to discern between two distinct scenarios: New Customer Onboarding and New User Onboarding.

Onboarding KPIs 52

Onboarding KPIs Customer Feedback Customer Experience Data Visualization 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

The Product Coalition

MARCH 17, 2020

If somebody asks what’s the job of a product manager, the only correct answer is?—?pretty In traditional businesses, the product manager’s role is spread evenly across several departments or individuals. This requires product managers to maintain a well-organized, streamlined process of product development.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

APRIL 26, 2024

We’ve broken them down into three categories, including product analytics. The must-have features for customer tracking software in 2024 are: The ability to track customer data regarding their behaviors during events. Have built-in and custom analytics dashboards for easy data visualization. Let’s dig in!

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Software Review 105