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The support leader’s guide to proactive support: Provide help before it’s needed

Intercom, Inc.

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Download The Ultimate Guide to Conversational Support. Learn, iterate, improve!

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Built for you: Improved Surveys, enriched push notifications, Australian data hosting, and more

Intercom, Inc.

A picture is worth a thousand words and now you can add images to your outbound mobile push messages to increase open rates. As a part of the program your teams will receive access to a free weekly dashboard of de-anonymized companies visiting your website. Learn how to get started in this help centre article.

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Built for you: Workflow updates, Articles API, and more to help you engage customers efficiently

Intercom, Inc.

Three new dashboards for conversations, support effectiveness, and team performance give you the ability to see what type of issues are taking up the most time, monitor your team’s workload, and optimize your support team’s performance. Keep tabs on key metrics by downloading or subscribing to the reports that matter to you.

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Amplitude Tracking: How Does It Work and Are There Better Alternatives?

Userpilot

Amplitude dashboard. As Userpilot supports custom analytics dashboards , you can view all the relevant event data and reports in one place without switching between screens or tools back and forth. Custom analytics dashboard in Userpilot. Event dashboard in GA4. Attribute conversions to specific events. The best part?

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Built for you: Tooltips, new support languages, personalized posts, and much more

Intercom, Inc.

Intercom’s outbound SMS messages from the Inbox enables you to have truly two-way interactions with your customers. Now customers can download a CSV containing usage statistics for macros, broken down day by day for the last 30 days – helping you manage these actions at scale. Automate snooze actions in the Inbox.

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14 Best User Tracking Tools For SaaS in 2024

Userpilot

Track relevant milestones in a customer journey that reflect desirable user behavior, like downloading a Chrome extension, and then monitor how many users behave in that manner. Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.)

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Push notifications: The key channel marketers are forgetting (and need)

Intercom, Inc.

It reaffirms my choice of downloading the Quartz app by pushing me interesting content. Simply navigate to “Outbound” in your Intercom dashboard, click on “new mobile push,” as shown in the photo below: You can A/B test different message variables, choose where to direct your customers (i.e.