Userpilot

OCTOBER 15, 2020

Below, we’re presenting the most common, generalized ‘best practices’. You get spammed with tooltips then dumped into a boring dashboard. I’m going to create an onboarding checklist , with two experiences showing my new users how to create a signup form and then how to embed it. As easy as that.

Onboarding KPIs 81

Onboarding KPIs Strategy Customer Experience User Testing 81

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. User segmentation. Multimedia content support. Quizzes and assessments.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

FEBRUARY 26, 2024

In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Userpilot

NOVEMBER 22, 2022

Embed your video tutorials in your resource center. Improve customer experience: Before the spread of interactive demos, companies typically relied on sales presentations to communicate product value. Avoid linear demos that present your product in a static line that’s not personalized. Use a nonlinear approach instead.

Demo 98

Demo Feedback Software Embedded Analytics Data Visualization 98

Userpilot

FEBRUARY 19, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. You’ll also be able to view resource center analytics so you can check its performance. This will enable you to provide users with relevant in-app help.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities. There are no product usage analytics dashboards.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

APRIL 25, 2022

You can’t use them to present to stakeholders, and they’re a nightmare for collaboration. We are fans of their “Collect, Explore, Present” concept. You can either use your own questions or pick questions sets from well known frameworks such as Business Model Canvas, Lean Canvas or Geoffrey Moore’s elevator pitch template.

Analytic Tools 159

Analytic Tools Data Visualization Feedback Software Research Software 159

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. You can monitor the performance of tooltips in the Analytics section. It’s also possible to export the analytics data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. to ask end users to report a bug in case an alert pops up). This will enable you to provide users with relevant in-app help.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 28, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Minimum product usage analytics , to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Userpilot

SEPTEMBER 22, 2023

Feature analytics dashboards like heatmaps – to see how often users engage with different features. You can also embed your flows inside checklists, but you’ll need to upgrade to the Growth plan ($879/mo, annually) as the Essentials plan doesn’t support checklists. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. If you’re looking for an easy way to create attractive modals along with other UX elements, book a Userpilot demo today.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

User analytics : Effective user analytics features provide data on user behavior – revealing user activities, popular features, and potential drop-offs in the customer journey. Additionally, the analytics features are fairly limited compared to Userpilot, leaving more to be desired.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

APRIL 12, 2022

There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides. They embed a Youtube video showcasing how their new feature update works while listing the features and updates together.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 98

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Pendo is a robust product adoption platform with user engagement features, impressive analytics, and in-app feedback. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

NOVEMBER 29, 2022

The button is present at major touchpoints so that customers can leave feedback immediately after experiencing any bugs. NPS score dashboard in Userpilot. You can embed these surveys in emails, websites, or your app. It will also make users feel heard, cared for, and valued, thereby, encouraging them to become power users.

Product Research 98

Product Research Customer Satisfaction User Testing Customer Feedback 98

Userpilot

NOVEMBER 6, 2020

Post-signup: User Analytics : Hotjar , Heap. If you’re looking for a quick and easy way to record talking head videos or screencast tutorials to embed in your email – Sendspark is your lady. Sendspark allows embedding the video directly in your email/ newsletter /blog with en embed code. Sharing Landing Page Presentation.

Analytic Tools 76

Analytic Tools Feedback Software Data Visualization Reporting Tools 76

Userpilot

OCTOBER 14, 2020

Too closely tied up in people’s minds with the kind of 100-slide presentation you used to be forced to sit through before you were actually allowed to start using a new tool. Videos – if your software tool allows you to embed videos into tours, this can be a great way of making your onboarding content more accessible and engaging.

Research Software 98

Research Software Customer Experience User Testing Embedded Analytics 98

Userpilot

APRIL 6, 2021

You can make the same argument for SaaS businesses. The empty dashboards that often greet users when they start using a new product or a new feature are really rather depressing. A SaaS business that has a consistent message presents a very clear, binary choice for a customer. Source: LinkedIn.

Feedback Software 64

Feedback Software Research Software User Testing Customer Experience 64

Userpilot

SEPTEMBER 26, 2019

Use bullet points, imagery, even embed a video. It should be clear, and present an offer that you can’t refuse. For a more major release (our new and improved dashboard) we placed a banner at the top of the product: This included a CTA that drove our users to check out the new dashboard. Examples of landing pages.

Research Software 64

Research Software Feedback Software Embedded Analytics Webinar 64

Userpilot

FEBRUARY 27, 2023

We also analyze successful onboarding flows and evaluate various tools that can help product managers , product marketers and UX designers deliver outstanding onboarding experiences. Self-service automated help allows users to access assistance and guidance on their own terms – whenever and wherever they want.

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

JANUARY 3, 2023

Also, embed your video tutorials in your resource center so customers can visit anytime. In addition to contextual displays, also embed your video tutorials in your resource center so customers can visit anytime they want. The thoughtfulness and how you communicate the gift will have more impact on them than the actual present.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98