Userpilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Discover the cutting-edge of behavioral analytics tools! Behavior analytics tools empower companies to make effective, data-driven decisions.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Embedded Analytics 105

Userpilot

JULY 15, 2022

Not all touchpoints can be tracked by analytics. The complexity of this process presents marketers with a challenge when tracking every part of the buying journey. The complexity of this process presents marketers with a challenge when tracking every part of the buying journey. Examples of dark marketing funnels. Conclusion.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 22, 2021

Product analytics can tell you which features are “sticky” so you can direct users to the parts of your tool that are most likely to keep them subscribed. Analytics can guide your content strategy decisions both in-app and on other channels like social media. The Pendo dashboard is simple, fun, and color-coded for ease of use.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

JANUARY 14, 2023

Userpilot helps you segment users, create your desired educational content, and embed them in-app to support new and existing customers. Customer education is the process of training your customers (directly or indirectly) to get the most out of your product or service. Embed educational content in-app.

Customer Experience 98

Customer Experience Feedback Software Education Customer Feedback 98

Userpilot

NOVEMBER 27, 2023

Customer churn rate formula To calculate the churn rate , divide the total number of customers lost by the total number of customers present at the start of a time period. That’s where customer churn analytics comes in. Embed multiple types of help materials and tips in there so customers have different options to choose from.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Userpilot

AUGUST 26, 2022

Improve UX process – If users don’t know how to visit a specific page on your app, you must find out if their problem stems from poor user experience (UX). When setting the wheels on your customer feedback strategy in motion, you must factor UX into the equation. Pair user feedback with other UX analytics.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

JUNE 10, 2022

identify which requests you can tackle first using product analytics and segmentation. A feature request is a form of feedback , presented as a suggestion for product improvement. Users send bug reports when they’re using your product and it suddenly stops functioning as it should. What is a feature request?

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

NOVEMBER 29, 2022

Customer churn rate is the ratio of the number of customers lost in a given timeframe to the number of customers present at the start of that timeframe, multiplied by 100. Customer churn analytics help you spot similar behavioral patterns among churned customers. Hard to use means the product lacks proper onboarding and has a bad UX.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

FEBRUARY 25, 2024

Looking for an effective self-service support tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your self-service support needs. Let’s get started!

Embedded Analytics 52

Embedded Analytics Data Visualization Reporting Tools Analytic Tools 52

Userpilot

FEBRUARY 15, 2023

With Userpilot , you can build custom product tours with various UI patterns , gather user feedback directly by launching in-app microsurveys, and track user behavior with powerful analytics capabilities. The slideout then starts with a short presentation guiding users around the entire product. What is a product tour?

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

JUNE 2, 2022

Based on the options presented, the user gets to decide if they’d rather leave feedback about a specific page or their general experience with the website. But Jira embeds a quick feedback question in the notification, asking users to rate their experience with a feature they just used. The process of NPS response tagging in Userpilot.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Reveal

DECEMBER 2, 2021

Reveal Embedded Analytics. This is where tools such as Reveal and Looker come in handy – they convert raw data into easy-to-understand and easy-to-use insights that enable organizations to reshape and modernize the way they do business. A good embedded analytics solution offers a lot more than data visualizations.

Embedded Analytics 52

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 52

Userpilot

APRIL 28, 2022

They allow the team to visually present the interdependencies between opportunities and potential solutions – as well identify as any gaps between them and prioritize the solutions that offer the best value. Embed experimentation in the product discovery process. Watch the talk Teresa Torres gave in 2021 at Product Drive.

Research Software 98

Research Software Feedback Software Analytic Tools Product Research 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. On-demand, self-serve resource center. Training progress tracking and analytics. User segmentation. Multimedia content support. Quizzes and assessments.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

NOVEMBER 22, 2022

Embed your video tutorials in your resource center. Improve customer experience: Before the spread of interactive demos, companies typically relied on sales presentations to communicate product value. Avoid linear demos that present your product in a static line that’s not personalized. Use a nonlinear approach instead.

Demo 98

Demo Feedback Software Embedded Analytics Data Visualization 98

The Product Coalition

APRIL 25, 2022

You can’t use them to present to stakeholders, and they’re a nightmare for collaboration. We are fans of their “Collect, Explore, Present” concept. You can either use your own questions or pick questions sets from well known frameworks such as Business Model Canvas, Lean Canvas or Geoffrey Moore’s elevator pitch template.

Analytic Tools 157

Analytic Tools Data Visualization Feedback Software Research Software 157

Userpilot

FEBRUARY 19, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. You’ll also be able to view resource center analytics so you can check its performance. This will enable you to provide users with relevant in-app help.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

OCTOBER 15, 2020

Below, we’re presenting the most common, generalized ‘best practices’. You get spammed with tooltips then dumped into a boring dashboard. I’m going to create an onboarding checklist , with two experiences showing my new users how to create a signup form and then how to embed it. As easy as that.

Onboarding KPIs 81

Onboarding KPIs Strategy Customer Experience User Testing 81

Userpilot

FEBRUARY 26, 2024

In addition, UserIQ poses features like a customer health dashboard, product intelligence, plays, and in-app engagements such as user onboarding tours. Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 28, 2024

It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. Minimum product usage analytics , to be able to track how users engage with the product, and where they get stuck so you can build relevant user guides to help them.

Analytic Tools 52

Analytic Tools User Testing Feedback Software Customer Feedback 52

Userpilot

FEBRUARY 25, 2024

The tool provides advanced enterprise-grade product analytics, native omnichannel engagement features to drive customer engagement, and closed-loop feedback with surveys to gauge your user experience. You can monitor the performance of tooltips in the Analytics section. It’s also possible to export the analytics data.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. to ask end users to report a bug in case an alert pops up). This will enable you to provide users with relevant in-app help.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 10, 2023

How’s that relevant for UX designers ? The importance of Hick’s Law for UX designers Including too many links on your landing page or too many icons in the UI will have the same effect on users. UX designers leverage Hicks Law to make their products more intuitive to navigate and reduce the time to value.

UX 96

UX User Testing Product Research Customer Experience 96

Userpilot

FEBRUARY 26, 2024

TL;DR Lou Assist is a good choice for proactive customer service and it comes with features such as tooltips, modals, in-app resource center, and interactive walkthroughs. Product Analytics : Lou Assist doesn’t have any product usage analytics capabilities. There are no product usage analytics dashboards.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

APRIL 3, 2024

As you’re researching dashboard reporting tools, you’ve probably noticed how hard it is to find reliable information on the available solutions. To make your life a little bit easier and help you choose the best dashboard analytics tool for your SaaS, we’ve produced a guide of 12 excellent platforms available on the market in 2024.

Data Visualization 104

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 104

Userpilot

FEBRUARY 26, 2024

Self-service options : Providing customers with the ability to solve their problems through chatbots, knowledge bases , and FAQ sections can be proactive and efficient. If you’re looking for an easy way to create attractive modals along with other UX elements, book a Userpilot demo today.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 25, 2022

Embed video tutorials inside your help center so users who get stuck can find answers quickly and learn more about your product features easily. Walks the user through the product one feature at a time, prompts the user to learn by doing, and only presents a small set of 2-5 key functions that are relevant for the specific customer.

Research Software 98

Research Software Feedback Software User Testing Data Visualization 98

Userpilot

MAY 6, 2022

There is a range of tools available: Synthesia generates an AI presenter, and Loom lets you record quick demos. Onboarding videos are an effective way of tackling those costs by encouraging self-service support. Embed your videos instead of taking users to a different platform. Embed videos in-app for a better experience.

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Department of Product

NOVEMBER 2, 2023

Plain describes itself as ‘CS without the BS’ and is positioning itself as a modern customer service tool to support modern product development teams. The company reported an 11% increase in revenues, with revenues of $753.2 Full State of Tech Salaries report. million and MAUs were up 8% to 482 million, an all time high.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

SEPTEMBER 22, 2023

Feature analytics dashboards like heatmaps – to see how often users engage with different features. You can also embed your flows inside checklists, but you’ll need to upgrade to the Growth plan ($879/mo, annually) as the Essentials plan doesn’t support checklists. A/B test for higher adoption rates.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 25, 2022

Offer self-service support with an in-app resource center. It incentivizes the user to learn by doing and only presents a small set of 2-5 relevant functions for the specific customer. Offer on-demand self-service support with a resource center. Introduce new features constantly with announcements.

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Userpilot

SEPTEMBER 22, 2023

User analytics : Effective user analytics features provide data on user behavior – revealing user activities, popular features, and potential drop-offs in the customer journey. Additionally, the analytics features are fairly limited compared to Userpilot, leaving more to be desired.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

DECEMBER 10, 2022

To overcome it, UX designers must conduct usability testing to uncover areas of improvement. Create self-help resources to help users troubleshoot their issues on their own. Embed your educational resources into your knowledge base for a better experience. Embed videos inside UI patterns with Userpilot.

Customer Experience 98

Customer Experience User Friction User Testing Customer Feedback 98

Userpilot

APRIL 12, 2022

There are several advantages to adopting video marketing: increase brand awareness and drive engagement , save time and resources with self-service in-app tutorials , and increase adoption with short video guides. They embed a Youtube video showcasing how their new feature update works while listing the features and updates together.

Analytic Tools 98

Analytic Tools Embedded Analytics Data Visualization Onboarding KPIs 98

Userpilot

NOVEMBER 4, 2020

Product Managers today have an overwhelming array of code free tools for UX design and development to choose from. In this blog, we’ll show you our favorite low code or code free tools for UX at every step of the Product Manager’s role. The common thread though is a focus on UX (user experience). Wireframing. Prototyping.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Pendo is a robust product adoption platform with user engagement features, impressive analytics, and in-app feedback. But it all comes at a price.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

AUGUST 18, 2020

User retention tools – Analytics. Your appetite for data and insights – if you’re not data-literate, a suite of sophisticated analytics tools may not be the top priority. User retention tools – Analytics. The first thing that every SaaS product needs is in-app events-based analytics.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105