Gainsight

APRIL 18, 2022

This article was originally published by Sales & Marketing Management. . Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior.

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Data Visualization Dashboard User Testing Customer Experience 52

Userpilot

MAY 21, 2024

Take for example notable entities in streaming services: Netflix has identified its monthly churn rate at 3.3%, which when juxtaposed with Peloton’s reported figure of 1.41% or Apple TV+’s considerably higher churn at 15.6%, highlights the variability of customer turnover across different firms even when operating in analogous sectors.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. Examples of AI in marketing abound all around us today. Types of AI Marketing There are four groups of AI apps in marketing today, including: Source: Havard Business Review. Okay, Google!

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 89

Userpilot

OCTOBER 8, 2021

You can review Pendo's analytics in their free trial, which displays various different graphs on the basis of dummy data. If you sign up for a trial with Pendo, you are asked whether you initially want to explore Behavior Analytics , Dashboards, or Guides. 26% of customers went to the Dashboard next, and 16% went to Contacts.

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Data Visualization Analytic Tools Software Review Feedback Software 98

Userpilot

APRIL 17, 2024

Sprout Social enhances online presence and audience engagement with scalable social media management tools, including advanced analytics and automation. Zendesk offers scalable multi-channel customer interaction management solutions, enhancing service through advanced analytics and customization. Google Trends example.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 103

The Accidental Product Manager

DECEMBER 18, 2017

Dashboard screens are nice to look at but hard to make correctly Image Credit: Andrea. If you’ve had a chance to jump into a new car lately, undoubtedly your attention has been drawn to the dashboard screen that just about every car has nowadays. The Problems With Dashboard Screens.

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Dashboard Reporting Tools Product Management Product Manager 56

Userpilot

JANUARY 26, 2023

The more effectively you manage customer feedback and incorporate it into your product, the more valuable it becomes to your customers. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Want to set up a real-time customer feedback system?

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

The Product Coalition

AUGUST 23, 2023

It’s like chatting with a friend, but you’re communicating with a program or system that understands and responds to what you’re saying in a human-like way. They engage in free-flowing conversations, fueled by a Large Language Model that serves as a bridge between users and backend systems, ensuring a seamless user experience.

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Artificial Inteligence Banking Technical Review Systems Review 104

Lenny Rachitsky

APRIL 9, 2024

As I often do when thinking about a question, I ran a poll on Twitter and LinkedIn asking which core skills of product management folks think are most likely to be impacted/replaced by AI. Tools to explore: ChatGPT , Claude , Gemini , Perplexity , and here are examples of how people are already using ChatGPT to strengthen their thinking 2.

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Data Visualization ChatGPT Research Software Product Management 115

The Product Coalition

MARCH 13, 2023

Justin Norris After reviewing his post, I feel that Justin highlights the following key activities in order to produce valuable report designs: Help stakeholders communicate their ideas. Make a dictionary of the business and systems entities and terminology. Review the mockup with team and stakeholders. Make sure it flows.

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Data Visualization Reporting Tools Systems Review Feedback Software 120

Userpilot

MARCH 7, 2024

Segment is the best customer data collection and management platform. For the sake of brevity, here are a few examples of the types of analytics tools at your disposal: Product analytics tools. Acquiring premium tools or enterprise versions is often off the table due to financial restrictions. Social media analytics tools.

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Data Visualization Analytic Tools Reporting Tools Research Software 105

Intercom, Inc.

JUNE 13, 2022

Not only that, we also added some exciting new features that will help you enrich push notifications, manage your team permissions, perfect your Product Tours, and more. Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., Easily manage your permissions. and Fred Reichheld. Net Promoter Score?

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Data Visualization Product Research Reporting Tools Feedback Software 197

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. Providing invisible management. Search is an indispensable part of Intercom. We wanted it to feel seamless and invisible. Three areas of focus. persistent": {.

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Reporting Tools Data Visualization Customer Experience User Testing 249

The Product Guy

MAY 7, 2020

As I strive towards becoming a product leader, I wanted to understand the best practises in product management and in the process develop my own product philosophy. . This article explores multiple aspects of product management. the Product Manager role is a rather recent phenomenon. Understanding the Role Definition.

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Technical Review Research Software Onboarding KPIs Product Management 159

Userpilot

DECEMBER 15, 2022

The article explores what product managers need to consider when choosing the localization tool for their SaaS product. For example, it requires cultural adjustments to make the desired impact on the target user. These include localization workflow management, which allows teams to automate and streamline their processes.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Encouraging referrals and reviews to expand word-of-mouth. Welcome survey example. Progressive disclosure example.

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Analytic Tools Feedback Software Research Software Customer Experience 99

The Product Coalition

DECEMBER 27, 2022

Examples include art, music, the metaverse, real estate, and sports. However, as cryptocurrency enthusiasts, we must continue the undeniable widespread adoption of these trading platforms; Some of the most prominent examples to try are the world’s largest corporations like Microsoft, Google, Meta, etc.

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Data Visualization Technical Review Systems Review Software Review 118

Userpilot

FEBRUARY 20, 2023

It allows product managers to see how many users return to the product over a period of time. It helps product managers find where customer value comes from and where they encounter friction that stops them from achieving their goals. Pendo Dashboard. Retention analysis is offered by both Pendo and Amplitude.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 98

ProductPlan

FEBRUARY 8, 2022

Product operations is a hot topic for product management thought leaders, but not everyone fully understands what it is and how it might help their organization. A product operations manager may be just the role the team needs. So, who exactly is a product operations manager, and how do they work with the product management team?

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Data Visualization Reporting Tools Feedback Software Analytic Tools 84

The Product Coalition

DECEMBER 25, 2023

I also thank Product Coalition founder Jay Stansell, who has provided a trustworthy and collaborative product management education environment. But which one is more valuable to, for example — consumers who are commuting long distances to their places of work in the morning? Why is change management in enterprise software so hard?

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Analytic Tools Data Visualization Software Review Customer Experience 123

Mixpanel

FEBRUARY 10, 2021

Common examples that fall within this category include: Latency: The delay between a user’s action and the application’s response. Uptime: How long or how reliably a system has been running. Examples include: Time-of-day/day-of-week trends: When is traffic highest and lowest? Outcome metrics.

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Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

FEBRUARY 21, 2023

Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time. Dashboard in Heap. In Pendo , the information about Track Events is also recorded programmatically without the need for tagging.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

eG Innovations

DECEMBER 16, 2021

This article outlines the key differences, examples, advantages and disadvantages for each cloud computing service model so you can choose the best option for your application’s needs. In a SaaS solution, the service provider manages everything, and you can change some configurations once you sign-up. Examples for SaaS, PaaS and IaaS.

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Analytic Tools Data Visualization Software Review Customer Experience 59

Userpilot

MARCH 4, 2024

8 behavioral design principles to incorporate in your user interface and experience Below are key behavioral design principles to incorporate into your tool, along with examples of how other companies do it. For example, long sign-up forms can deter users from completing the registration process due to their complexity and time commitment.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. Dashboard and Reporting : Userpilot offers intuitive dashboards that aggregate key metrics and reports for easy analysis.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. For example, you might find design issues that are lowering engagement or possible areas of improvement to easily boost conversion. For example, let's say your goal is to study a specific product's adoption. Session recording example by Hotjar.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 21, 2024

If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Use banner announcements to communicate information.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

JANUARY 29, 2024

Specific, Measurable, Actionable, Realistic, Time-based) goals during the design process can help designers manage expectations before they begin. Intuitive content labels, simple and clear navigation systems, efficient search functions, and categorizing related information are elements of an information architecture done right.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Modus Create

AUGUST 31, 2021

Project management software includes a broad spectrum of tools. To know which project management tool your team should consider, you need to understand what collaboration challenges you are experiencing. Along the way, we’ve nurtured official partnerships with some of the world’s leading project management solutions.

Feedback Software 93

Feedback Software Reporting Tools Customer Experience Software Review 93

Intercom, Inc.

JUNE 1, 2021

Managing this influx of customer conversations while still providing efficient, personalized customer experiences is a challenge – especially when 51% of support leaders say that their team has less bandwidth today than ever before. “As So how can you manage a larger volume of queries without needing to add headcount?

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Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

SEPTEMBER 2, 2022

For example, if you have a social media platform, you would turn to a digital adoption platform to teach users how to use your platform. Dashboards and analytics to track learning and engagement. Userpilot review on G2. “We Articulate 360 reviews on G2. Articulate 360 review on G2. Integrates with LMS systems.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

APRIL 9, 2024

Gainsight targets customer success and onboarding automation , combining in-app guides with comprehensive analytics and feedback management aimed at enterprises focusing on deep customer insights and product experience improvement. There are a few benefits of investing in a dedicated onboarding system. Dashboards.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 6, 2024

The profile is used to manage their identity, roles, and access rights. For example, you can personalize the onboarding process so that users realize value and achieve their objectives in less time. For example, you could provide additional in-app guidance to your NPS detractors (1-6) to increase their chances of success.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Example of a conversion funnel. Example of a retention table. TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

The Product Coalition

DECEMBER 5, 2019

Why does management need to observe data-science-related KPIs? However, they are mostly addressing data-scientists or -engineers, which are, of course, the first personas that feel the pain of managing multiple models. In the second, are DS managers, product managers, CEOs, and Investors. Binoculars Man, Pixabay.

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Data Visualization Reporting Tools Technical Review Research Software 78

People-First Product Leadership

SEPTEMBER 17, 2023

A new product manager is joining my team in a few weeks. To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. For example, work does not have to be competitive (as I shared in my prior newsletter ).

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52