Intercom, Inc.

SEPTEMBER 10, 2020

Yet in Mark’s experience working with and mentoring startups, he’s found that many entrepreneurs go with intuition over information. Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.). I think that’s message-market fit.

Onboarding KPIs 226

Onboarding KPIs Customer Experience User Testing Weak Development Team 226

Userpilot

APRIL 17, 2024

Mixpanel provides insights into customer journeys to help businesses refine product-market fit and drive growth through data-driven strategies. Hotjar enhances user experience and product development with features like heatmaps and custom integrations, delving deep into user behavior. Google Trends example.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Reporting Tools 103

Mixpanel

NOVEMBER 8, 2021

Here’s what we learned about predicting retention by just jumping in with the product usage data. Tying analytics to business goals in a product-led startup. First things, first: Make sure you’re tracking the right things and tying them to the most important product outcomes. This is just one close-to-home example.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

The Product Coalition

MAY 3, 2020

A Freshly-Minted Startup Here to Redefine Social Media Management More than three decades ago, becoming an entrepreneur was not for everyone. SaaS marketers are pros in thinking way ahead of the anticipated difficulties while using a product and making support collateral handy for the user. Meet Ubercircle?—?A Meet Ubercircle?—?A

Research Software 87

Research Software Reporting Tools Startups Customer Experience 87

Userpilot

APRIL 24, 2024

This left Lisa with a challenge because when you’re working in a competitive industry and a high-growth startup, you can’t afford to lose time getting users on board with your UX research efforts. There are several survey templates you can customize for different purposes: market research, product-market fit , NPS – you name it!

User Testing 104

User Testing Product Research Research Software Data Visualization 104

The Product Coalition

MAY 25, 2021

Intentional test kitchens are more strategic and provide a fast path to customer product fit (I write more about customer product fit over product market fit in my book, The Founder’s Manual ), because they are created for the very purpose of providing a representative working environment for a product to operate inside of.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Sachin Rekhi

FEBRUARY 16, 2020

Here are three examples of vision narratives from companies we've all heard of: Amazon.com - Shareholder Letter, written by Jeff Bezos in 1997. Elon Musk has put out some of my favorite product vision walkthroughs. Strategy: Product/Market Fit Hypotheses. Maybe just a paragraph for each for a total of one or two pages.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Product Management Lessons from the Trenches

AUGUST 21, 2018

a Good product), building a business is a science that requires methodical analysis of data to guide the product to its ultimate success (or as Geoffry Moore would suggest, refining the product to “cross the chasm” in order to get to the mass market?—?early Once you have a solution to a problem (i.e.,

Events 150

Events Data Visualization Onboarding KPIs Reporting Tools 150

Userpilot

SEPTEMBER 26, 2019

If there’s one thing SaaS companies need to be good at, it’s launching new features or products. As you’re about to see from these major and minor release notes examples, some of them are brilliant at it. I’ll also be sharing some top major and minor release notes examples from successful SaaS companies so you can learn from the best.

Research Software 64

Research Software Feedback Software Embedded Analytics Webinar 64

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. Liam: Was it challenging to get to this point with Mode in the startup journey? Every startup is going to be a challenge, and Mode is no different.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

The Product Coalition

NOVEMBER 25, 2020

You need to invest a lot in building the infrastructure that will allow you to measure everything you want, see it clearly in a dashboard, and take action based on it. Photo by Steve Johnson from Pexels “Do I really need to start measuring everything that happens on the product?” for example on a red-yellow-green scale.

Data Visualization 89

Data Visualization User Testing Dashboard Customer Experience 89

Sachin Rekhi

AUGUST 4, 2021

Some mentioned that while they had worked as a PM at startups for several years, they felt they still lacked the skills and tools to reach the next level in their career growth. Take product roadmaps for example. And yet there is incredible divergence in the quality of product outcomes that result from those roadmaps.

Technical Review 167

Technical Review Onboarding KPIs User Testing Feedback Software 167

Userpilot

FEBRUARY 20, 2023

It’s best known for its in-depth analytics features , but it also allows you to collect user feedback and offers a range of in-app onboarding features, which you can use for both web and mobile products. Pendo Dashboard. For example, this could be 1) logging in 2) inviting a teammate, and 3) sending them a message.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 21, 2023

Dashboard in Heap. Heap analytics features Heap claims to be the only analytics tool that enables product managers to collect complete data about their users' interactions with the product. This allows product teams to group users who meet certain criteria. Pendo Dashboard. which is a pretty solid result.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

The Product Coalition

NOVEMBER 23, 2021

was the COO of a Series C startup. He was brought in as the startup entered hyper-growth and needed someone to help with all of that scaling. as one would expect, had a lot of experience in setting systems up, keeping everything running and organized, with proper procedures and dashboards in place. If you think about L. ‘s

Product Management 142

Product Management Product Manager Data Visualization Weak Development Team 142

Userpilot

MARCH 14, 2024

As a result, you’ll likely end up overshooting your budget, which makes Heap unsuitable for small teams and early-stage startups. Built-in analytics dashboard for tracking the performance of in-app experiences (i.e., Offer a wide range of analytics dashboards like trends, paths, funnels , etc., Ready to see Userpilot in action?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Alchemer Mobile

NOVEMBER 10, 2022

Our SDK is instrumented into mParticle, and when a mParticle customer decides to leverage Apptentive, a switch is flipped on in their dashboard which gives them immediate access to Apptentive. Apptentive integrates with it to help product managers work faster and more collaboratively. This saves companies valuable time and resources.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Amplitude

NOVEMBER 9, 2020

They’re product/marketing hybrids who have learned how to capture and read customer data in real time. And despite startups like Airbnb, Uber, Instagram, and LinkedIn using growth hacking to achieve unicorn status, established companies have yet to catch on. They mostly track web activity in a dashboard.

Data Visualization 90

Data Visualization Customer Feedback Analytic Tools Customer Experience 90

Userpilot

MARCH 14, 2024

As a result, you’ll likely end up overshooting your budget, which makes Heap unsuitable for small teams and early-stage startups. Heap facilitates event tracking in the following ways: The Auto Capture feature automatically tracks all user actions within your product. It provides insight into common actions users take in your product.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

FEBRUARY 16, 2022

For example, you might ask if the customer found your customer success and customer service representatives helpful. Or, you might need feedback on a recent product release. It generates specific data that enables you to understand where your product is creating obstacles for your customers. NPS tags in Userpilot dashboard.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools Data Visualization 98

Userpilot

DECEMBER 22, 2022

Common reasons for churn: Product-market fit failure. Product pricing plan weak points. Customers could churn due to one of the following reasons: Product-market fit failure: This is one of the biggest reasons for churn and something that most startups deal with. Poor onboarding. Delayed Aha moment.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

Userpilot

MARCH 4, 2021

One good example of a successful follow-up is sending a qualitative survey to gather further data. See the example of Userpilot’s NPS follow up below: Userpilot NPS follow up SaaS feedback software. Delighted Dashboard. Feedier Dashboard. Promoter Dashboard. New NPS Dashboard Userpilot. What we like.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

APRIL 16, 2021

For example, if your LTV:CAC ratio is 2:1, the customer’s lifetime value is twice the amount you spent for acquiring the customer. Or, you can directly calculate it using other metrics: LTV:CAC Ratio = [(ARPA/ Customer Churn Rate) x 0.75] / [Total Sales and Marketing expenses/Number of acquired customers]. Calculating Too Early.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Reporting Tools 98

Userpilot

MARCH 14, 2023

However, before we dive into different techniques you can use to drive conversions and analyze some successful examples, we look at the upsides and downsides of using the freemium model along with some useful benchmarks. It costs users nothing to start using the product, so why wouldn’t they? Set usage limits.

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MARCH 14, 2024

As a result, you’ll likely end up overshooting your budget, which makes Heap unsuitable for small teams and early-stage startups. Here’s how you can do that: Head to the Data section in your Heap dashboard and select Segments. involved in the product funnel. Mid-Market) Poor review of Heap on G2. Segmenting on Heap.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Alchemer Mobile

MAY 7, 2020

For example, using the Apptentive Apptimize Integration enables you to use Apptentive Surveys to ask customers who have seen a specific variant of a given experiment about their experience. Amplitude helps you use customer data to build great product experiences that convert and retain users.

Feedback Software 147

Feedback Software Analytic Tools Reporting Tools Data Visualization 147

Userpilot

JULY 8, 2021

Step 3 to implement pirate metrics in your SaaS: use a product adoption tool and A/B test in-product experiences to drive those metrics up. The pirate metrics framework was developed by Dave McClure from 500 Startups and introduced in his 2007, presentation entitled “Startup Metrics for Pirates.”. In short- AARRR.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? Segmentation Segmentation allows you to group users with similar needs or preferences together so that you can personalize their product experiences to make them more relevant.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Mixpanel

JANUARY 12, 2023

Keyword research answers an important question: What words do people use to describe the pain point your product solves—at scale? It can be incredibly insightful for early-stage companies to establish their positioning and product-market fit. For example, I recently worked on a blog conversion project.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

People-First Product Leadership

SEPTEMBER 17, 2023

In each scenario consider the type of product team you would like to create or be part of. For example, work does not have to be competitive (as I shared in my prior newsletter ). For example, is a helpdesk ticket required. For example… Figma - We use Figma and Figjam to design our products and for collaborative work.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Sachin Rekhi

DECEMBER 26, 2019

In this post, I share the three lenses from which you show develop your product roadmap, including customer obsession, business obsession, and vision obsession. 3 Essential Dashboards for Every Product. A Lean Alternative to a Business Plan: Documenting Your Product/Market Fit Hypotheses.

User Testing 69

User Testing Dashboard Software Engineering Document 69

Userpilot

OCTOBER 2, 2019

As we’re about to see from these 5 examples of interactive walkthroughs, engaging your users from the start is essential. In this article, we’re going to take a deep dive into 5 products that get their onboarding right. Each of these products uses interactive walkthroughs to guide their users all the way to product activation.

Customer Experience 99

Customer Experience Onboarding KPIs Webinar Data Visualization 99

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 6, 2021

Userpilot dashboard. Userpilot is a product growth platform that is uniquely well-suited to customer onboarding, as it enables you to design, build, deploy, and track personalized and contextual in-app experiences. interactive, branching in-app walkthroughs that guide the users on how to use your product.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

OCTOBER 27, 2022

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc. Not appropriate for small startups on a shoestring budget (<$100)- Userpilot is a powerful, mid-market to the enterprise-level tool.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Research Software 52

Mixpanel

JANUARY 11, 2021

Mixpanel data is at the core of this intent and its dashboards earn a seat in most meetings. With your focus on the data as a single source of truth, have there been instances where the data told a story that caused a change in the product strategy? In the most recent example, we launched our subscription product in February 2020.

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

Userpilot

MAY 20, 2021

For example, you can ask the new user about their role/goals or jobs to be done in the welcome screen, and adjust the rest of their onboarding flow accordingly: Comes with a dashboard that displays all the collected NPS responses in one place: Gives access to customization features to make it compatible with your branding elements.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52