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11 Best Customer Success Tools in 2024 (for Startups to Enterprises)

Userpilot

Let’s review everything your customer success team has to do in the absence of any customer success tools. That’s where CSM tools come in, to proactively manage all of the above and more. Best customer success software for startups and small companies. Defining a customer success tool and other FAQs.

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How to Build and Improve Your Product Analytics Strategy

Userpilot

So, how do you get started with product analytics ? How to apply actionable metrics to different SaaS business stages. Product analytics refers to the process of gathering and analyzing data on how users interact with a product. How to build a product analytics strategy? Outdated technology. Lack of team resources.

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The Top Mobile In-App Feedback Tools of 2022

Alchemer Mobile

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback tools. You also might be reading this post thinking: “Who’s adding new tools to their tech stack right now?” Do you have the right tools to capture that voice? Mobile in-app feedback tools & solutions.

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Moving from Solutions to Problems

Folding Burritos

What we want is to create a culture where stakeholders come to us with problems, rather than ready-made ideas and solutions (i.e. Yet, I wanted to dig deeper into this issue by focusing on: The reasons why a Solution-first culture makes your life harder; A “framework” to drive stakeholders to think in terms of Problems. features.).

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The Essential Guide to Analytic Applications

Embedding dashboards, reports and analytics in your application presents unique opportunities and poses unique challenges. We interviewed 16 experts across business intelligence, UI/UX, security and more to find out what it takes to build an application with analytics at its core.

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The Risks of Data Fragmentation + How to Fix Fragmented Data

Userpilot

When your company adopts multiple SaaS solutions to drive productivity, you unknowingly create a perfect storm for data fragmentation. This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions.

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What is Self-Service BI: Benefits, Use Tools, Considerations 

Reveal

Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets. Traditional BI tools were not built for embedded use cases.