Userpilot

JUNE 1, 2022

The more you understand these nuances, the better you can evaluate your product growth strategy. In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? When you add context to a metric, you get a KPI. What does metric refer to in SaaS?

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Data Visualization 98

ProductPlan

FEBRUARY 15, 2022

Beyond the usual screening questions about strategy, culture, processes, and values, product operations professionals may also want to ask some of the more pertinent questions below during the interview process: How does the product team define successful product operations? Monitor system performance and calculate success metrics.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

That’s where investing time and energy into building an operations dashboard will pay dividend for years to come. What is a product operations dashboard? What is a product operations dashboard? A product operations dashboard is not a report. What KPIs should I track on my dashboard? making a purchase)?

Data Visualization 170

Data Visualization Dashboard User Testing KPI 170

Gainsight

DECEMBER 14, 2020

Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). While working closely with Shlok Vaidya , Director of Customer Operations and Strategy, we saw the opportunity to scale customer success. Ashvin : That makes sense. Ashvin: I love it!

Data Visualization 52

Data Visualization Customer Feedback User Friction Customer Experience 52

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Improved global customer retention.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Userpilot

OCTOBER 3, 2023

This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. What makes expert intuition dangerous is that it has a magnetic force that draws us towards repeating positive experiences that have worked in the past.

Data Visualization 62

Data Visualization User Testing Customer Experience Customer Feedback 62

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. Analyzing the data to find insights and then coming up with data-driven strategies to improve customer satisfaction. What is the KPI for customer satisfaction? Product usage analytics dashboard on Userpilot. NPS dashboard on Userpilot.

Data Visualization 97

Data Visualization Customer Satisfaction Analytic Tools User Testing 97

Userpilot

APRIL 7, 2024

Tools that can censor personally identifiable information (PII) are a net positive if not an outright necessity. Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) into different dashboards for their convenience.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? The goal of any traditional or digital marketing strategy is product growth. Then, use carefully curated strategies like “limited trials” to convert users from freemium to premium plans.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

APRIL 19, 2022

Expansion MRR is the main KPI to track revenue growth you gain from current customers through upsells, add-ons, and cross-sells. Spotify does a great job at strategically positioning upgrade prompts within its platform right when the users need them. You go on the analytics dashboard, and you see the image below. Let me guess….

Analytic Tools 98

Analytic Tools Onboarding KPIs User Testing Customer Experience 98

Userpilot

JANUARY 16, 2023

Feature adoption rates are a key metric to consider in your overall product strategy. These are just a handful of benefits that you could reap by honing your user adoption strategy. Still, optimizing your activation strategies is always a goal that should be worked towards. Feature and event audit via Userpilot dashboard.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Birst BI

JANUARY 29, 2019

A business user simply selects a KPI of interest, and machine learning algorithms run automatically across all data points that are related to generate the key reasons “why” a KPI is trending upward or downward. Which vendors will be better positioned to take advantage of this disruption?

Data Visualization 78

Data Visualization Analytic Tools Artificial Inteligence Reporting Tools 78

UX Studio

MARCH 11, 2024

You’re not expected to come up with the whole plan and the vision and the strategy that’s probably being done for you because you’re hired as a junior. What’s the sort of business indicator, what is the business KPI that affects? But the order in which you do it, I think is pretty important.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Gainsight

JUNE 17, 2021

Product key performance indicators (KPIs) will be a lifesaver as you craft your product development road maps, laying the groundwork to support decisions. Unfortunately, not every KPI is going to add value to your plans. Advanced software will also lay out feedback in clear dashboards. Feedback Analysis.

Data Visualization 52

Data Visualization Reporting Tools Customer Experience Feedback Software 52

Imaginary Cloud - Design

APRIL 7, 2021

My Dashboard. Consequently, a useful and enjoyable product will lead to positive business outcomes. Quick wins in what we call an improvement that can be delivered quickly and has an immediate positive result. Video/ playlist. Analysis of Learninghubz's pages. Evaluation. Both factors are measured on a 1-to-3 scale.

Research Software 63

Research Software UX Customer Experience Feedback Software 63

Mixpanel

MAY 12, 2020

As Mixpanel’s VP of Product and Design, and our former Head of Engineering, Neil Rahilly brings a blend of strategy, hiring, management, and career advice to those who want to push innovation at their companies forward. How do you define your product strategy? But strategy is all about focus and finding ways to not compete.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52

Mixpanel

MAY 12, 2020

Neil recently sat down for an AMA session and spoke on a wide range of topics, from product strategy and process pipelines to team composition and building a great career, among many other things. How do you define your product strategy? But strategy is all about focus and finding ways to not compete. I was a self-taught coder.

User Testing 52

User Testing Customer Feedback Feedback Software Data Visualization 52