Roman Pichler

APRIL 13, 2021

To select the right KPIs, I recommend taking the following three steps: First, use the user and business goals in the product strategy to select an initial set of indicators. Then take into account the product goals on the product roadmap to discover additional KPIs. Step 2: Use Product Goals to Discover Additional KPIs.

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Feedback Software Data Visualization Analytic Tools Research Software 156

Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard. This KPI is also referred to as Marketing Qualified Leads (MQLs). New business KPIs.

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Data Visualization Outbound Inbound KPI 188

Userpilot

FEBRUARY 29, 2024

Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). The account view in Totango allows business users to view all the customer insights from individual customers in one singular dashboard.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 91

The Product Coalition

JULY 1, 2019

Your mind runs through your dashboard. In practice companies struggle with settling for just one top KPI, and with good reason. North Star Metric, One Metric, top business KPI?—?are these are the familiar Key Performance Indicators (KPIs): Revenue, Net Income, Paying Customers, Active users, etc. you need numbers.

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KPI Data Visualization Workshop Analytic Tools 93

Birst BI

DECEMBER 18, 2018

Historically, business users have been presented with dashboards that describe the current state of a KPI, i.e. Net Profitability, Customer Retention, and more. What happens next is a treasure hunt in identifying the drivers of the KPI’s behavior. Mona Patel works in Birst’s Product Strategy team. How does it work?

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Data Visualization Analytic Tools Artificial Inteligence KPI 89

Dear Strategy

DECEMBER 21, 2020

On this episode of Dear Strategy, we answer the following question…. Dear Strategy: “How can we measure the success of our strategy using some KPI other than orders? So what exactly is a KPI, and how does it differ from all the other types of measurements that are thrown about in the field of strategic planning?

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KPI User Testing Technical Review Vision 52

Mixpanel

JULY 16, 2019

All of this could have been avoided if you’d been tracking leading indicators of success, were monitoring these metrics properly, and had experimented with new ways to improve your product (the lemonade) and growth strategy (luring in thirsty neighbors). No stock definition or out-of-the-box dashboard can capture this for you.

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Data Visualization KPI Customer Experience Reporting Tools 77

The Product Coalition

FEBRUARY 5, 2019

You need your data to be as up-to-date as possible, and your analytics to be as accessible as possible, so you can pull open your dashboard at any time of day and know your app’s status. If your dashboards show the most up-to-date data, they’ll give you the power to make good decisions fast. You need to make good decisions fast.

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Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Userpilot

NOVEMBER 18, 2023

The data obtained from the process lets you adapt and refine your strategies, ensuring you make proactive moves to improve key growth metrics. By examining trends reports, you can see the rise and fall of each KPI, allowing you to spot abnormalities easily. Features and events dashboard in Userpilot.

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Data Visualization Onboarding KPIs Analytic Tools Customer Experience 86

Folding Burritos

JANUARY 25, 2018

How’s that KPI doing?”. Create internal dashboards, docs or wiki pages, only to realize that’s where information goes to die, because people can’t find it, don’t understand the tool or forget to go there. “Why are we working on this?”. Why is that taking so long?”. “Is Is that thing fixed already?”. How long will we be down for?”.

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Userpilot

OCTOBER 16, 2023

It helps marketing teams identify the most effective marketing strategies and channels and determine efficient resource allocation methods. Understand user behavior This group of KPIs helps you to understand user behavior by giving you insights into how users interact with your product or service. Amplitude’s dashboard analytics.

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Data Visualization Analytic Tools Onboarding KPIs Feedback Software 93

Userpilot

JANUARY 16, 2024

Task ChatGPT with identifying and formulating the best pricing strategy for your industry. A darling for product managers, it allows you to focus on higher-level tasks like product strategy while handling repetitive tasks like: Benefits of ChatGPT for product managers. Can you leverage competitive pricing strategies (e.g.,

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Gainsight

FEBRUARY 23, 2023

That way, every team member understands how KPIs impact their work and how their work drives KPIs. Building and sustaining a KPI-driven business culture requires carrots as well as sticks. But it’s important to close the loop and push KPI-driven insights back out to middle managers and frontline workers too.

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Data Visualization KPI Reporting Tools Customer Experience 52

Mixpanel

FEBRUARY 26, 2020

Mouahbi : The beautiful thing about Mixpanel is it’s a visualization dashboard, and there’s not too much extra that needs to be done. Mixpanel: Let’s look at your dashboard. The KPI of acquisition was easy because we could see customers were happy with the product. So, yeah, it’s my favorite app.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 101

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? But it’s an absolutely critical step for any SaaS strategy. All in one dashboard. Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one.

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Analytic Tools Feedback Software Research Software User Testing 98

Userpilot

JUNE 1, 2022

The more you understand these nuances, the better you can evaluate your product growth strategy. In this article, you will learn: What is a KPI in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure? When you add context to a metric, you get a KPI. What does metric refer to in SaaS?

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Onboarding KPIs KPI Analytic Tools Data Visualization 89

Userpilot

JUNE 11, 2021

SaaS businesses need marketing analytics tools to shape their marketing strategies and reach potential customers effectively. Marketing analytics tools help SaaS businesses craft data-driven marketing strategies. It also offers dashboards that you can use for visualizing KPIs like conversion rates after tracking and calculation.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Mixpanel

JULY 16, 2019

All of this could have been avoided if you’d been tracking leading indicators of success, were monitoring these metrics properly, and had experimented with new ways to improve your product (the lemonade) and growth strategy (luring in thirsty neighbors). No stock definition or out-of-the-box dashboard can capture this for you.

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Data Visualization KPI Analytic Tools Customer Experience 40

Mind the Product

JULY 16, 2018

Some screenshot extracts of the survey are shown below: If it’s not written up, it doesn’t count towards your KPI. The survey data all flows through to a power BI dashboard (it really wasn’t that difficult). Additionally, it assists with crafting the strategy, making decisions and educating stakeholders.

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Product Research User Testing Data Visualization Customer Feedback 83

Product Management Lessons from the Trenches

SEPTEMBER 11, 2018

That’s where investing time and energy into building an operations dashboard will pay dividend for years to come. What is a product operations dashboard? What is a product operations dashboard? A product operations dashboard is not a report. What KPIs should I track on my dashboard? making a purchase)?

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Data Visualization Dashboard User Testing KPI 170

Revulytics

SEPTEMBER 18, 2019

Here’s my personal view of which tools play key roles in each phase of a product development cycle: At the top, you need a very strong product vision and strategy that is agile enough to react to changes in user needs. When you think about moving a significant KPI, also think about your Key Failure Indicators (KFIs).

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Data Visualization User Testing Information Product Research 75

ProductPlan

FEBRUARY 15, 2022

Beyond the usual screening questions about strategy, culture, processes, and values, product operations professionals may also want to ask some of the more pertinent questions below during the interview process: How does the product team define successful product operations?

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Data Visualization Reporting Tools Analytic Tools Research Software 97

Amplitude

JANUARY 23, 2018

PMs will then ask for more dashboards, but whenever they need to explain why a metric changed they say they’ll “get back to that next meeting” (and they never do). On testing and refining… Bad product teams lack a product strategy, or if they have one that strategy is not clearly delivered throughout their organization.

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Weak Development Team Data Visualization User Testing Analytic Tools 102

Gainsight

DECEMBER 14, 2020

Garin is the Insight Strategy Manager for Customer Operations and Strategy at Planview , a global leader in work and resource management (WRM). While working closely with Shlok Vaidya , Director of Customer Operations and Strategy, we saw the opportunity to scale customer success. Ashvin : That makes sense. Ashvin: I love it!

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Data Visualization Customer Feedback User Friction Customer Experience 52

Userpilot

JANUARY 17, 2023

An empty state is what users see when they sign-up, and all they see is a blank dashboard, which puts barriers to value realization and hurts time to value. Return on investment (ROI) is the most famous KPI. How to decrease time to value? To reduce time to value, you can show a personalized empty state. Return on investment.

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Feedback Software Research Software Onboarding KPIs Customer Experience 92

Gainsight

OCTOBER 17, 2019

Throughout this blog post, I’ll share examples of the Gainsight PX dashboard that we show to our board members. You can make this article into an interactive experience by starting a free trial of Gainsight PX and playing around with these dashboards yourself! The same is happening now with Product. CHECK OUT GAINSIGHT PX.

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Data Visualization Analytic Tools Research Software Feedback Software 45

Amplitude

JULY 11, 2019

Establish a Data Governance Strategy. Engineers include a KPI section with an Amplitude link where the rest of the company can see how the feature is being adopted by our users. My most data-forward clients have clear processes on how A data maintenance plan should be part of your overall data governance strategy.

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Data Visualization Onboarding KPIs Government Customer Feedback 66

Intercom, Inc.

JULY 6, 2021

If your business is expanding internationally, you’ll reach a point in your growth when you’ll need to implement a global support strategy. We’re constantly evaluating which metrics contribute to a healthy business and top-notch team and customer experience, so iterating as we learn is a big part of our KPI model.”.

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Customer Experience Data Visualization User Testing Customer Feedback 232

Birst BI

AUGUST 23, 2018

Any business user or analyst can report on this new metric through a report or dashboard. We are helping with the Birst Smart analytics initiative, which will serve automated insights on what is going wrong and why it’s going wrong for any customer-defined KPI. Mona Patel works in Birst’s Product Strategy team.

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Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 73

ProductPlan

SEPTEMBER 17, 2019

But what exactly is a product operations dashboard? What is a Product Ops Dashboard? A product operations dashboard provides a visual way to track a subset of KPIs. How to Build a Product Ops Dashboard. Your dashboard will only be as good as the data that fuels it. Step Two: Determine KPIs.

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Data Visualization Embedded Analytics Dashboard Reporting Tools 55

Userpilot

OCTOBER 3, 2023

This article will explore 15 essential customer journey KPIs that help you better understand your customers and make data-driven strategies. Consider both leading (future-oriented) and lagging (past outcome-based) indicators for the KPIs. Regularly evaluate the KPI’s relevance and ability to offer actionable insights.

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Onboarding KPIs Customer Experience User Testing Customer Feedback 99

Userpilot

DECEMBER 5, 2023

There’s no single KPI to measure customer satisfaction. Analyzing the data to find insights and then coming up with data-driven strategies to improve customer satisfaction. What is the KPI for customer satisfaction? Product usage analytics dashboard on Userpilot. NPS dashboard on Userpilot.

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Data Visualization Customer Satisfaction Analytic Tools User Testing 79

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

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Data Visualization Analytic Tools Reporting Tools User Testing 63

ProductPlan

SEPTEMBER 9, 2019

For product managers, KPIs also provide an easy filter for feature prioritization—if it isn’t expected to impact a KPI, then it shouldn’t be prioritized over something else that will. There’s a biological reason we’re such a fan of dashboards and presentations that skip dense text in favor of compelling visuals.

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Data Visualization User Testing Customer Experience Customer Feedback 63

Userpilot

APRIL 7, 2024

Analytics dashboards. Userpilot's analytics dashboard lets teams place relevant metrics (such as active users , session duration , feature adoption , etc.) into different dashboards for their convenience. In a future update, Userpilot will offer dashboard customizability that will let teams house metrics of their choosing.

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The Product Coalition

SEPTEMBER 9, 2022

As companies usually have many different KPIs, maintaining or growing customer retention is a key KPI that each business commonly shares. You might also be interested in Mobile app KPI dashboard examples and how to use them What is customer retention and why is it so important?

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Feedback Software Analytic Tools User Testing Data Visualization 122

The Product Coalition

MARCH 17, 2020

In the world of SaaS (software as a service) it usually comes down to one person who devises a strategy for developing and unraveling a perfect product. For example, creating case studies includes approaching potential partners, tracking their results, writing a study, and promoting it using SEO strategy or through paid campaigns.

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Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98