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9 Best Onboarding Platforms for SaaS Companies

Userpilot

They also offer feedback features and analytics to support data-driven decision-making. Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions.

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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

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Combining DevOps and Agile Transformations to Achieve Business Outcomes

Agile Velocity

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products. Predictability.

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The Path Beyond CSM

Gainsight

You learned about other roles where your experience in CS can be a springboard for those positions. In Gainsight’s book, The Customer Success Professional’s Handbook, the authors shared the essential skills that every CS professional should possess. Using data and playbooks to mitigate customer risks. Core CSM competencies.

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Scaled Agile – Why? When? How?

Modus Create

We’ll discuss what’s necessary to accomplish when you’re planning to transition to Scaled Agile, including the differences in frameworks, tools, and training options that are critical to success. As your Scaled Agile practices mature, you may implement tools which help you visualize these dependencies during quarterly planning sessions.

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8 steps to craft a winning sales strategy, according to industry leaders

Intercom, Inc.

When done correctly, your sales strategy will help your sales team execute with focus – SMB or enterprise, inbound or outbound, hunting or farming. Get your free copy of The Sales Handbook. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably.

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Are you cut out for Product Management?

BrainMates

Great Product Managers deliver products for a market segment, not for an individual or for one enterprise customer. You’ll be faced with many different requests to make a change to your product for a handful of customers, and will need to use your judgement, data, or both, to evaluate these promptly. Shy away from taking initiative?