Gainsight

MAY 3, 2022

It also positions your product firmly at the core of your company’s growth strategy. And these insights reveal the best ways to lift expansion revenue. For instance, maybe you dig into the data and see new users are taking way longer to make an upgrade than advanced users. It increases expansion revenue opportunities.

Customer Experience 52

Customer Experience Analytic Tools Data Visualization Customer Feedback 52

Gainsight

JUNE 11, 2021

Major Takeaways: You can’t help others if you’re not in a position to help yourself. Nils shares what this word is and how, if you use it, will put you in a tremendous position of authority. You really don’t need to do hundreds of interviews to find data points that you can start to take action on.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

Mind the Product

JANUARY 10, 2017

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. The practices I describe are not an exhaustive list of tools and methods.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Intercom, Inc.

DECEMBER 10, 2018

This guide is for marketers interested in learning more about the tools of the trade and the various types of in-app marketing – and the ways to use them. You can use in-app behavioral analytics to measure implicit feedback. Collect positive reviews. Modals are incredibly useful tools when used correctly.

Feedback Software 137

Feedback Software Analytic Tools User Testing Marketing 137

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

The Secret PM Handbook

FEBRUARY 20, 2018

In this article I show you how to take what you know about the problems your product solves and turn it into tools that enable sales to blow out their numbers. This helps us understand the position we have in their brain.). We keep the data in a spreadsheet. What Does The Prospect Want? The competitors are they looking at.

Product Research 170

Product Research Demo User Testing Data Visualization 170

The Product Coalition

JANUARY 30, 2019

You define success and are data-driven. Like many professions I suspect, experience is wanted for just about every position out there. That you won’t find in the typical “PM handbook”. The ability to visualize the world from someone else’s perspective and understand their feelings. Now it’s time to become great.

Data Visualization 60

Data Visualization Customer Experience User Testing Customer Feedback 60

Sequent Learning

APRIL 22, 2019

While not all targeted for product managers, we have found these books to be accessible, helpful, and filled with tools to contribute to the success you deserve. The Business Acumen Handbook by Steven Haines. What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services by Anthony Ulwick.

Books 40

Books Product Management Product Manager Data Visualization 40

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Take a look at how these companies position themselves: Product Onboarding Tool.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

The Product Coalition

JANUARY 26, 2024

However, when you only have days or weeks to gather actionable insights, you cannot boil the ocean with in-depth or extensive research methods. Mini-research is about Looking for actionable insights with minimal effort using any combination of methods necessary. This is where gathering strategic insights helps.

User Testing 101

User Testing Product Research Research Software Data Visualization 101

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. This is clearly illustrated when the book describes the part of making the visuals. The same is verified in multiple other instances in the book, be it regarding visual work or UX work. It doesn't go into the work of “The Stitcher”.

Books 52

Books Technical Review Research Software Data Visualization 52

The Product Coalition

MARCH 23, 2018

The Third “P” of Prioritization: A Practical PROCESS Let’s look at some ways in which you can involve people with prioritization in a really positive way. We’ve been working with scaling & Enterprise SaaS companies for a few years now and when it comes to product feedback and prioritization, process & data are absolutely key.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Intercom, Inc.

OCTOBER 29, 2019

Up until this point, to understand our customers, we had primarily relied on the Jobs-to-be-Done framework , product sense, research insight, sales input, and a belief that our customers were companies just like us. Download The Growth Handbook. This final assumption in particular was no longer true or useful.

User Testing 184

User Testing Data Visualization Customer Experience Customer Feedback 184

The Product Coalition

OCTOBER 22, 2018

When you handle it well, it’s a powerful data point to bring to your product decisions and having a good feedback process in place, which actively involves your users, says a lot about how much you value your customers. A good comparison would be a support SLA or section in an employee handbook. Which features are blockers to sales?

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

Sachin Rekhi

MARCH 1, 2020

I have the most perspectives and insights to share in these domains because I live and struggle with them each and every workday. Having such focus has also enabled me to create a unique positioning within the minds of my readers. Every morning I spend about an hour reading industry insights.

Data Visualization 192

Data Visualization User Testing Customer Feedback Software Review 192

Intercom, Inc.

FEBRUARY 5, 2019

Get your free copy of The Sales Handbook. Whether your sales team is five or 500 people, a well formulated sales strategy is crucial to being able to close deals quickly and predictably. These ICPs are much easier to identify using lead generation tools. Outbound Sales, Transparency and Big Data.”.

Outbound 177

Outbound Strategy Inbound Customer Experience 177

The Product Cafe

DECEMBER 12, 2023

It's insightful, but it might inadvertently narrow your vision. Our marketing strategies, positioning, and pricing all play a pivotal role in how our product is perceived and experienced. Reevaluate your product positioning and pricing strategy. Are you approaching the right group? Maybe, just maybe, it's not them.

Product Research 52

Product Research User Testing Customer Feedback Customer Experience 52

The Secret PM Handbook

JULY 30, 2018

After a few well-received presentations to senior executives, a few colleagues at my new company asked me, based on the positive effect I got, “Can you give us some tips on persuasion?”. There are a lot of different tools for persuasion, and I list a lot of them below. A lot of it seems like second nature to me.

Product Management 170

Product Management Product Manager Management Management 170

BrainMates

APRIL 2, 2019

You’ll be faced with many different requests to make a change to your product for a handful of customers, and will need to use your judgement, data, or both, to evaluate these promptly. In start-ups, Product Managers often report that founders don’t allow them to steer the Product Strategy and Roadmap. Shy away from taking initiative?

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Intercom, Inc.

SEPTEMBER 19, 2019

When not writing his sales handbook, he’s been overseeing the change from Close.io Steli: This is something we didn’t debate internally for a while, because the way we did activity reporting in our own CRM, we didn’t have a leaderboard. There’s competition around who’s going to get the position.

Weak Development Team 184

Weak Development Team Customer Experience Startups Reporting Tools 184

Sequent Learning

SEPTEMBER 4, 2019

Over the past couple of years, a number of software companies have emerged with tools that are designed to help product managers do their jobs. Finely focused product goals and strategies, based on relevant market and business data and extraordinary insights. That’s great news. What Does a Product Manager do?

Customer Experience 63

Customer Experience Research Software Product Management Product Manager 63

Intercom, Inc.

OCTOBER 24, 2019

She and her partners recently published Get Together , a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group. How do we make our relationships and groups more welcoming, more benevolent, more positive?” Get to know your biggest fans.

Research Software 116

Research Software Customer Experience User Testing Feedback Software 116

Split

AUGUST 16, 2018

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. This co-author of the Jolt award-winning Continuous Delivery also made hefty contributions to both Lean Enterprise and The DevOps Handbook. It’s 2018! In my experience no.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Engineering 58