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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom, Inc.

New research from Harvard Business Review Analytic Services reveals that businesses of all sizes – from small businesses to enterprises – are realizing the business value of personal, efficient customer engagement. Below, we take a deeper dive into the report’s key data and trends.

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Everything You Need to Know About Creating User Personas for Enterprise Applications

UX Planet

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Here’s a step-by-step guide: Source Gather User Research: Start by collecting data through methods like surveys, interviews, and field observations. The challenge?

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UX Research: A Practical Guide to Insights, Budgeting, and Stakeholder Engagement

UX Planet

It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. This article delves into the importance of UI UX research, particularly for enterprise customers and B2B companies. This process is pivotal for gathering insights that inform the design phase. Why Is UX Research Important?

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Best 15+6 UAT testing tools (2024)

Usersnap

However, as pivotal as it is, it’s frequently harassed by challenges, underscoring the quintessential role of having adept UAT testing tools. When the Affordable Care Act portal came out, the website was meant to provide millions with easy access to healthcare plans. Price comparison tools often didn’t work.

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Generative AI in Your Business Strategy: From Concept to Reality

The Product Coalition

Generative AI is poised to bring about a significant transformation in the enterprise sector. The AI Journey So Far The encouraging news is that most enterprises have already embarked on their artificial intelligence journey over the past decade years. Remember that we are still in the nascent stages of generative AI technology.

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3 Healthcare customer success strategies from Pulse 2022

Gainsight

One of those industries is the healthcare industry. Pulse 2022 had a few incredible sessions specifically focused on how CS is increasing efficiency and driving revenue growth for those in the healthcare industry. Government is interested in the value of CS as it is applied to Healthcare and its cost-saving potential.

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Product Model, Service Models, and Investor Valuations

Mironov Consulting

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s What do I mean by software product vs software services ?  A  but not in consulting days or developer hours or use-it-or-lose-it prepaid service agreements.  There’s