Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Track behavioral data : Use feature tagging and event tracking to analyze product usage. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. 17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Customer Experience 70

The Product Coalition

APRIL 17, 2023

However, generative AI, a relatively new area, has become a game-changer in data generation and content creation. Generative AI develops new data that resembles existing data while adding distinctiveness to it using machine learning techniques. To produce fresh data, each of these models employs a distinct approach.

Generative AI 118

Generative AI Feedback Software Research Software User Testing 118

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 88

Data Visualization Feedback Software Analytic Tools Research Software 88

Alchemer Mobile

DECEMBER 21, 2022

Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. Let’s jump right in. Nationality.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Intercom, Inc.

JULY 5, 2022

When I joined Intercom eight years ago, I knew nothing about system design. They were quick to put together, and so I assumed that even wireframes were a waste of time, let alone system design diagrams. Here, Gustavs discusses our design principle of “Connected, Modular Systems”. System design for Intercom Articles.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Userpilot

MAY 21, 2024

Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Enhance onboarding with interactive guidance : Use interactive in-app guidance during the onboarding process to improve engagement with the product. to iterate retention strategies and reduce churn.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Alchemer Mobile

DECEMBER 8, 2022

But if you have a breather, we’re excited to share some data-backed mobile engagement findings, specifically surrounding how seasonality impacts customer sentiment! Bookmark this page for next year’s insanity (and to remind yourself not to get down when your app store ratings look a little less-than-happy in the winter months).

Customer Feedback 246

Customer Feedback User Testing Data Visualization Customer Experience 246

Usersnap

MAY 17, 2023

We’ve all faced the frustration of trying to make sense of a web page cluttered with text and visuals. The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. But what if I told you there’s a game-changing solution? Let’s dive in!

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

MAY 21, 2024

Simply put, churn measures how many customers businesses are losing over time — a central concern for companies dependent on customer retention , like those in the SaaS industry. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Alchemer Mobile

APRIL 21, 2022

The following data on mobile surveys and interaction and response rates is from our 2022 Mobile App Customer Engagement Report. Companies continued using their apps to engage regularly with consumers as mobile became a primary way for them to communicate. Mobile interaction and response rate benchmarks.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

FEBRUARY 13, 2024

TL;DR A product webinar is a virtual seminar showcasing and discussing a product's features and benefits as a marketing and sales tool. Userpilot's webinar, "Simplifying Product Usage Analytics," aims to make user data analytics understandable for all professionals. Book the demo today!

Webinar 93

Webinar Data Visualization Analytic Tools Feedback Software 93

Userpilot

OCTOBER 26, 2023

We also look at examples of companies that have managed to ace product-led growth for complex software solutions. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues.

Analytic Tools 77

Analytic Tools Feedback Software Product Research Data Visualization 77

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? Diversification is a strategy involving entry into unrelated markets or industries, often through new lines of business or partnerships. Growth loops leverage product virality, encouraging existing users to promote the product and attract new customers. What are growth initiatives?

Feedback Software 88

Feedback Software Analytic Tools Research Software Data Visualization 88

Gainsight

NOVEMBER 21, 2023

Autodesk, a pioneer since its establishment in 1982, has been at the forefront of creating tools that power the architecture, engineering, construction, manufacturing, and entertainment industries. Autodesk’s story is a testament to the transformative power of data-driven decision-making and the value of listening to your users.

Feedback Software 52

Feedback Software Product Research Analytic Tools Customer Feedback 52

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. Building customer journey maps to illustrate touchpoints and interactions visually. Offer self-service support in multiple formats and an in-app resource center. User persona example – Userpilot.

Data Visualization 70

Data Visualization Analytic Tools Feedback Software Product Research 70

Alchemer Mobile

DECEMBER 21, 2022

Retarget using behavior and mobile customer engagement history Retarget based on shifts in sentiment Then show the importance of targeting your customers with mobile surveys, and provide tips on how to effectively use them to drive mobile customer engagement and feedback. But the magic happens when you track these data points over time.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

Split

MARCH 20, 2024

A streamlined release management process is imperative for mitigating deployment risks and accelerating software delivery. As this journey requires cross-functional cooperation, it’s valuable to leverage solutions that promote release orchestration. Effective release management is pivotal for agile software development.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JULY 5, 2022

Incremental innovation is a process of gradually modifying a company’s existing products or services through small improvements. Breakthrough, disruptive or radical innovation are all more dramatic and often involve challenging the existing business model or introducing completely new technology. What is incremental innovation?

Feedback Software 89

Feedback Software Analytic Tools Research Software Product Research 89

The Product Coalition

JANUARY 25, 2024

Chatbots have become integral to various industries, providing real-time assistance, automating tasks, and improving user experiences. Transactional chatbots are often specialized in particular domains or industries. Users ask Siri questions and have conversations with it via a messaging environment.

Artificial Inteligence 135

Artificial Inteligence Reporting Tools Feedback Software Research Software 135

Userpilot

AUGUST 11, 2022

Some soft skills required for a customer success manager position include leadership, problem-solving, communication, empathy, industry knowledge, technical savviness, and collaboration. Creating a minimum-viable onboarding process with in-app guidance. Educating customers with in-app help and improving customer experience.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

NOVEMBER 27, 2023

Ways to analyze churn and improve retention rates based on the data. A good SaaS churn rate varies by industry and growth stage, but generally, a 5%-7% annual churn is acceptable for established companies. Close the feedback loop so customers know their opinions matter. How to calculate the churn rate?

Product Research 74

Product Research Data Visualization Feedback Software Analytic Tools 74

The Product Coalition

NOVEMBER 14, 2023

software vs. hardware), industries, and companies. You need your engineering, design, and marketing partners to succeed (if it’s a software company). Collaboration and Communication : PLM tools and methodologies often promote collaboration across departments. Management implies active engagement and shaping.

Feedback Software 120

Feedback Software Roadmap Product Research User Testing 120

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 73

Feedback Software User Testing Customer Experience User Friction 73

Userpilot

DECEMBER 19, 2023

SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth.

Feedback Software 76

Feedback Software Analytic Tools Product Research User Friction 76

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? One reason is that intentional software product test kitchens are often viewed as an extra expense and operational overhead.

Research Software 109

Research Software Feedback Software User Testing Product Research 109

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. Thanks to that, the development team can collect user feedback and test the feature before rolling it out to all users. The team conducts research to identify opportunities and generates solutions. We also share some best practices.

Product Research 88

Product Research Onboarding KPIs User Testing Feedback Software 88

Userpilot

AUGUST 28, 2023

In a saturated SaaS world with tons of alternatives, a consistent brand experience can make you a recognizable brand. Maintaining core brand elements across various platforms to offer a familiar brand image. Using in-app messages to highlight brand value while maintaining content and visual consistency.

Branding 79

Branding Customer Experience Feedback Software Data Visualization 79

Gainsight

NOVEMBER 10, 2021

Product-led growth is launching SaaS companies to success faster than ever. Enter product analytics, the secret to building your own product-led machine. Strap in for a full look at the role of product-led strategies along with how to use analytics to drive product-led success. . Ready to launch your product-led growth plan?

Data Visualization 52

Data Visualization Analytic Tools Embedded Analytics Feedback Software 52

Userpilot

SEPTEMBER 1, 2021

Looking for some SaaS Product Marketing examples you could implement to drive growth for your product ? There are some best practices you need to follow when it comes to a SaaS marketing strategy that works – it's not enough to simply copy-paste what other SaaS companies are doing. Use in-app Checklists to guide your users.

Feedback Software 82

Feedback Software Research Software User Testing Customer Feedback 82

Userpilot

SEPTEMBER 11, 2023

Choosing the right tool to work with can make your life easier. Userpilot, for example, helps you to onboard users , segment them , and collect relevant user data through surveys and in-app analytics. It enables you to collect user feedback and make improvements before a full launch. What are their motivations?

Product launches 94

Product launches Product Research Data Visualization Research Software 94

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? In larger organizations, they may work side by side with QA engineers, product marketers , data analysts , or product ops managers. Some companies prefer to organize their teams around product managers with specialist skills , like growth or data analysis.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

Userpilot

DECEMBER 6, 2022

Offer in-app self-service support to unlock on-demand support. Send microsurveys across multiple touchpoints to collect feedback. You can use a customer journey map to visualize how users interact with your business across different touchpoints. The NPS benchmark for the software and apps industry is 41.

Customer Experience 86

Customer Experience User Testing Customer Feedback Data Visualization 86

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. More often than not, the feedback is insufficient or contradictory. The second difficulty is that people often frame their needs as solutions.

User Testing 110

User Testing Data Visualization Customer Feedback Customer Experience 110