Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. The reality is that we will need to evolve by finding ways to have a solid data set understanding.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

DISQO

MAY 6, 2020

Founded in 1928 with “a dream of providing a quality insurance product at a reasonable price,” Farmers Insurance® serves more than 10 million households with more than 19 million policies in all 50 states. The company’s service, support and sales models all needed to be reinvented to target this new customer. trillion this year.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Userpilot

MARCH 23, 2022

Prioritizing effective offboarding experiences means you: Enhance your product based on the valuable insight you get from your users – without an offboarding process, it’s impossible to collect feedback. An important point to remember is that account cancellation does not equate to users’ data being deleted.

Feedback Software 88

Feedback Software Customer Experience Research Software Customer Feedback 88

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. But those tools cast too wide a net.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. But those tools cast too wide a net.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

The Product Coalition

OCTOBER 22, 2018

What you think the title might be sums how a lot of customers feel about their experience with SaaS organizations big and small when it comes to giving you their ideas, feedback & feature requests. However, customer feedback is actually a huge opportunity for your business.

User Testing 60

User Testing Feedback Software Customer Feedback User Friction 60

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Misusing data can be more dangerous than operating without data.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. Misusing data can be more dangerous than operating without data.

User Testing 40

User Testing Research Software Product Research Market Research 40

The Product Coalition

MARCH 23, 2018

We’ve been working with scaling & Enterprise SaaS companies for a few years now and when it comes to product feedback and prioritization, process & data are absolutely key. It’s not your fault, you simply can’t do it with your data spread around like that! Get all your data in one place.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Mind the Product

JANUARY 20, 2017

Keeping the team in the research/feedback loop can ensure that team has access to data, ensuring a faster turnaround when making design and/or code changes. More modern tools (such as Slack, bug trackers, or version control) allowing teams to communicate in a more open way, often with a traceable history.

User Testing 70

User Testing Product Research Development Feedback Software 70

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 14: How frequently do you use our product/service?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. And he really thought that if he did this, he really saw computers as not the tool they were at the time. Video, Slides, & Transcript below. Why didn’t you go?

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Gainsight

APRIL 12, 2023

This causes many problems: Complexity for customers Frustration for client-facing teams Difficulty in analyzing the business Inevitably, companies like Gainsight then end up going through a massive project to “simplify” policies, pricing, and complex systems. Lesson: Be REALLY careful about custom deals and make sure they are worth it.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Agile Velocity

AUGUST 30, 2023

What that means for us is using and tracking metrics that are going to drive your team to some action, not just creating dashboards or creating reports or red light, yellow light, green light type of information. So what can we do to leverage the data that we can collect to help us actually manage the madness? That’s it.

Data Visualization 87

Data Visualization Reporting Tools Feedback Software Agile 87

Business of Software Conference

JANUARY 6, 2020

Within ML there’s a very specific subfield that people are particularly excited about these days called deep learning where if you have access to Google amounts of data you can do a pretty amazing set of predictive outcomes using that data. The cost to store data has gone way down. actually work.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Intercom, Inc.

JULY 15, 2021

Being responsible for the design of AI services used by millions of people is a huge responsibility, and Arin is deeply aware of that. It’s easier to build trust when you open the black box – show the quality, the source and diversity of the data, and the rationale of the model. They all report up together. Fergal: Got it.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

JULY 4, 2022

The customer-led growth is a strategic approach that leverages customer insights and prioritizes the provision of value to customers. Use feature engagement tools and customer insight tools to understand your customers’ in-app behavior and identify the features they love/hate. What is customer-led growth?

Feedback Software 116

Feedback Software Analytic Tools Customer Feedback Customer Experience 116

Agile Velocity

AUGUST 19, 2020

What are the products or services we provide and to whom? What kinds of services are there? . How to design a kanban system that allows us to visualize and manage the work? Discover classes of service . Hopefully, there is data/feedback available from a prior Retro and directly from customers and stakeholders to leverage.

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

The Product Coalition

DECEMBER 21, 2018

We’d take a project on, spec it, then deliver it to the customer so there was never that ongoing dialogue and feedback loop that you have when you are building a Software-as-a-Service business. This gives you a really powerful data set and most importantly it actually empowers your product teams.

User Testing 60

User Testing Feedback Software Customer Feedback Customer Experience 60

Usersnap

FEBRUARY 5, 2024

Stakeholder management challenges Navigating stakeholder management , the survey phase in the discovery process can be challenging without proper tools. Conduct thorough market research and user interviews to gain insights into what your audience truly desires. Moreover, leverage tools that facilitate the discovery process.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

SEPTEMBER 21, 2022

Close the feedback loop and build trust with customers. Use visual elements in your messages to increase engagement. Gather quantitative and qualitative data on your new releases to know how customers feel about the update. Close the feedback loop and build trust with customers. Attract new potential users.

Feedback Software 85

Feedback Software User Testing Product Research Customer Experience 85

Agile Velocity

JANUARY 13, 2022

Regardless of the size of the organization or scope of the transformation, there should be a powerful guiding coalition , we refer to this as the Agile Leadership Team (ALT), who can help drive the transformation, foster feedback loops, and remove organizational impediments. Pull models are a great manifestation of decentralization.

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

MARCH 2, 2020

In both situations, the incentive structure of an organization most likely still fosters a predictable behavior that contradicts the organization’s goals at a system level. The Scrum Master must prevent them from manifesting themselves: a) The Scrum Master has a laissez-faire policy as far as access to the Development team is concerned.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? As a SaaS leader, ensuring that your teams are acting on relevant, up-to-date and prioritized information (without the gathering of the data taking up hours and even weeks of their time!) This data is there anyway and it’s building up fast.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. A job is one of the most important things your company can offer to people because if you bring really great people in, you’re able to, uh, sell your products and services much more successfully.

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

DISQO

MAY 21, 2020

Secondly, when someone takes out life insurance – what exactly are they buying: a plan, a policy or a product? Their preferred name: a policy – chosen again by 8 out of 10 respondents. Two thirds simply described it as “cancelling” the policy – the rest called it “ending” the policy.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

DISQO

MAY 21, 2020

Secondly, when someone takes out life insurance – what exactly are they buying: a plan, a policy or a product? Their preferred name: a policy – chosen again by 8 out of 10 respondents. Two thirds simply described it as “cancelling” the policy – the rest called it “ending” the policy.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of seating down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. Within about 24 hours, my first report was of a prison riot out of Phibsborough, North Dublin.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

DISQO

AUGUST 4, 2020

Many cited discomfort or fear as reasons, offering organizations, leaders, and teams the opportunity to set up policies that encourage open, honest, and respectful conversation. . Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies. Findings: .

Education 52

Education User Testing Feedback Software Feedback Loop 52

DISQO

AUGUST 4, 2020

Many cited discomfort or fear as reasons, offering organizations, leaders, and teams the opportunity to set up policies that encourage open, honest, and respectful conversation. . Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies. Findings: .

Education 52

Education User Testing Feedback Software Feedback Loop 52