Userpilot

MARCH 23, 2022

If there’s a phrase people in the SaaS industry don’t want to hear, it’s user offboarding. But dealing with customer churn is part and parcel of the SaaS world. Sometimes your user onboarding fails, other times, your product is not a good match for the user. What is customer offboarding?

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

Bain Public

MAY 21, 2018

Tomorrow’s Product Managers Will Need Solid Data, Model, and Problem Understanding. In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. The reality is that we will need to evolve by finding ways to have a solid data set understanding.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Agile Velocity

FEBRUARY 11, 2020

Then they are shocked when they don’t get what they really want, for example, predictability or speed. In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation.

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Agile Data Visualization Product Research Feedback Software 99

Agile Velocity

FEBRUARY 11, 2020

Then they are shocked when they don’t get what they really want, for example, predictability or speed. In this article, we explore healthy ways for your organization to use metrics to gain meaningful insights into the outcomes of your experiments as you and your teams pursue the craft of creative knowledge work during an Agile transformation.

Agile 95

Agile Data Visualization Product Research Feedback Software 95

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. But those tools cast too wide a net.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 6, 2020

Financial services startup Rhino coined the phrase ‘Rhino moment’ to describe the company’s mission to reduce the financial pressures people face at move-in. Using Rhino, renters pay a small monthly fee for an insurance policy instead of an expensive upfront security deposit. But those tools cast too wide a net.

User Testing 52

User Testing Product Research Feedback Software Customer Feedback 52

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

DISQO

JULY 5, 2018

But the ability to avoid that fate won’t come from open workspaces, a relaxed dress code, and a bring-your-own-device policy. It will win with the customer by doing a series of small bets that give it insight on how to build that long-term customer relationship.”. No one wants to be the next Blockbuster.

User Testing 40

User Testing Research Software Product Research Market Research 40

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. In all the years I’ve been involved in producing software and SaaS products, customer feedback is still a really hot topic and one on which you still see lot of conflicting advice?

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User Testing Feedback Software Customer Feedback Customer Experience 60

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Get to Know Your Users. Building Relationships, Trust, and Transparency.

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User Testing Product Research Development Feedback Software 70

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. We also looked at some other research by Mind the Product and by Richard Banfield.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Playfulness pays off.

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Research Software Feedback Software Reporting Tools User Testing 245

Usersnap

JANUARY 18, 2024

These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. Question 8: How can we improve your experience?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Business of Software Conference

JUNE 5, 2019

In this talk, Carl talks about how PrecisionLender use AI to offer a valuable service to their customers, and what he sees as the future of AI. He had a job working at Ames Research Center he was driving to work one day he had just got engaged to his wife who was his wife for many many years. He had a headset on.

Feedback Software 40

Feedback Software Research Software Reporting Tools Data Visualization 40

Gainsight

APRIL 12, 2023

Mistake #3: Not scaling based upon leading indicators We’ve had 3 periods in history where we scaled up way too fast: Early on, when we thought the enterprise opportunity for Gainsight’s Customer Success product was huge after closing *1* enterprise deal! Eventually, you end up with 2000 contract types for 1000 customers.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Enterprise 52

Business of Software Conference

JANUARY 6, 2020

Within ML there’s a very specific subfield that people are particularly excited about these days called deep learning where if you have access to Google amounts of data you can do a pretty amazing set of predictive outcomes using that data. The cost to store data has gone way down. actually work.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Agile Velocity

AUGUST 19, 2020

Applying the STATIK approach leverages the first principle of the Kanban method, “Start with what you do, or know, now”, in order to help avoid over-thinking how existing work, structures, and/or roles “fit” within Scrum. What are the products or services we provide and to whom? What kinds of services are there? .

Feedback Software 119

Feedback Software Analytic Tools Systems Review Data Visualization 119

Usersnap

FEBRUARY 5, 2024

Imagine a whole user journey where grasping your users’ needs isn’t a task but an exhilarating step towards innovation. This rush can hinder the essential process of feature discovery, potentially leading to products that fail to satisfy user needs truly. Following user understanding, move on to ideation.

Product Research 52

Product Research Onboarding KPIs User Testing Feedback Software 52

Userpilot

SEPTEMBER 21, 2022

Product changes are improvements to your product to serve customers better and stay ahead of the competition. Attract new potential users. Close the feedback loop and build trust with customers. This is also a good chance to reactive inactive users. Segment users and personalize product release notes.

Feedback Software 98

Feedback Software User Testing Product Research Customer Experience 98

Agile Velocity

AUGUST 30, 2023

What that means for us is using and tracking metrics that are going to drive your team to some action, not just creating dashboards or creating reports or red light, yellow light, green light type of information. So what can we do to leverage the data that we can collect to help us actually manage the madness? That’s it.

Data Visualization 87

Data Visualization Reporting Tools Feedback Software Agile 87

The Product Coalition

MARCH 2, 2020

Where the organization needs to morph into a kind of ‘team of teams’ structure with a shared understanding of purpose and direction as well as the need to create value for the customers at heart, the reality of a legacy organization attempting to become agile is often very different.

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

Agile Velocity

JANUARY 13, 2022

Starting with a centralized approach may fit the needs of an organization that has a strong orientation on stability and control. A decentralized approach may fit an organization that favors individuality and flexibility. . A centralized approach may be good for establishing needed structures, policies, and metrics. .

Feedback Software 59

Feedback Software Agile Data Visualization Leadership 59

The Product Coalition

MAY 11, 2018

Are your product teams acting on the best product feedback data? Can you be sure they aren’t building the last request they heard from your most demanding user or pushy salesperson? Product feedback?—?your It comes through your support channels, Customer Success, Sales and from your internal teams who feel frustrated.

Feedback Software 68

Feedback Software Product Research User Testing Customer Feedback 68

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

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Product Research Feedback Loop User Testing Customer Feedback 87

DISQO

MAY 21, 2020

This article was originally published by William Trump, Consumer Behavior Consultant at Swiss Re , on LinkedIn and has been republished here with permission. This is just one of the many examples I come across, where a company or industry starts to use a term that makes sense to them, but not to their users.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

DISQO

MAY 21, 2020

This article was originally published by William Trump, Consumer Behavior Consultant at Swiss Re , on LinkedIn and has been republished here with permission. This is just one of the many examples I come across, where a company or industry starts to use a term that makes sense to them, but not to their users.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Business of Software Conference

OCTOBER 29, 2018

Wade’s talk is followed by a mammoth Q&A – full of insights from someone who lives and breathes remote work. million users and uh, yes, Zapier rhymes with happier in case you’re curious. So the first part is a, uh, what we call a job fit interview. Make sure you stay for the whole video. We have about 2.5

Weak Development Team 79

Weak Development Team Reporting Tools Feedback Software Data Visualization 79

Intercom, Inc.

JANUARY 28, 2021

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of seating down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens.

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Customer Experience Feedback Software Research Software Government 249

Intercom, Inc.

AUGUST 25, 2022

Mark is an award-winning journalist and digital media innovator with a career in broadcast news that spawns over 20 years – from his very first report on a prison riot in Dublin, to his award-winning reporting from war-torn Afghanistan. Within about 24 hours, my first report was of a prison riot out of Phibsborough, North Dublin.

Reporting Tools 208

Reporting Tools Feedback Software Artificial Inteligence Data Visualization 208

DISQO

AUGUST 4, 2020

Our recent research into the movement indicates that public opinion on Black Lives Matter has shifted and support has grown. Using Alpha’s rapid consumer feedback platform, we surveyed more than 440 U.S. Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies.

Education 52

Education User Testing Feedback Software Feedback Loop 52

DISQO

AUGUST 4, 2020

Our recent research into the movement indicates that public opinion on Black Lives Matter has shifted and support has grown. Using Alpha’s rapid consumer feedback platform, we surveyed more than 440 U.S. Companies should work to identify the employees that will actively engage in diversity, inclusion, and equity policies.

Education 52

Education User Testing Feedback Software Feedback Loop 52