Userpilot

OCTOBER 30, 2022

That sounds basic, but it can get complicated as your customer base grows. And it doesn’t matter what systems or tools you use; you’ll struggle if user satisfaction isn’t the bedrock of your customer retention strategy. Choose a data-driven approach. Make your job easier with the right tools.

Feedback Software 80

Feedback Software Data Visualization Customer Communications Customer Experience 80

Mind the Product

MARCH 7, 2018

In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” Use Data to Refine Your Message.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Product Research 94

Userpilot

JANUARY 21, 2021

The best product walkthrough tools are the ones that keep evolving and improving year after year. Product walkthroughs are a bit of a specialty for us here at Userpilot , so we’ve collected together our five favorite tools for 2021 and put them to the test. To get onto this list, a tool has to offer interactive walkthroughs.

Analytic Tools 71

Analytic Tools Feedback Software Reporting Tools Data Visualization 71

Intercom, Inc.

AUGUST 25, 2021

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Userpilot

NOVEMBER 3, 2022

For SaaS companies, providing exceptional customer service can be a key differentiator from their competitors who offer similar products and prices. But how do you provide top-notch customer service? Create a knowledge base for easily fixable issues. The first step is to improve first contact resolution (FCR).

Feedback Software 78

Feedback Software Research Software Reporting Tools User Testing 78

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. You’ll be able to understand how chatGPT can be a great tool for product management. Product managers have a lot of ground to cover. Let’s get started!

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

The Product Coalition

MAY 27, 2021

Domain Knowledge is a key factor in every IT field, be it Business Analytics, FinTech, Mobile App industry, Information Protection, Data Privacy, Database Testing, Security, Software Testing, and Quality Assurance. Testers who have frequent domain knowledge can predict potential risks prone to the application in process.

User Testing 119

User Testing Product Research Testing Analytic Tools 119

Gainsight

SEPTEMBER 5, 2022

Support CSMs as they create the prototype processes using high-touch approaches and integrated data analytics. First, CSMs can use a high-touch approach to build knowledge bases, common responses, and customer experiences for self-service customers, just as they did for corporate clients. The result?

Analytic Tools 98

Analytic Tools Customer Experience User Friction User Testing 98

Userpilot

APRIL 18, 2023

Offer self-service support via in-app resource centers. Userpilot is a customer success platform that can help you trigger personalized in-app messages, create surveys, and access advanced product analytics to grow your SaaS. Customer success strategy is not just about reactive customer service or proactive account management.

Feedback Software 87

Feedback Software Analytic Tools Customer Experience User Testing 87

Userpilot

MARCH 29, 2021

Intercom is a multi-faceted tool with a lot of features and use cases ranging from user onboarding (product tours), chatbots (engagement), and customer support. If it’s among the three use cases listed above, you will find a very detailed and informative roundup of the best intercom alternatives for these problems + the pricing of each tool.

Data Visualization 62

Data Visualization Reporting Tools Analytic Tools Research Software 62

Userpilot

OCTOBER 8, 2022

In this article, we’re going to break down what a customer onboarding framework is and isn’t, why it’s an important part of the customer onboarding process, explore tips and tactics you can use to drive customer success, and of course, what tools you need for the job. Action-packed, right? Let’s get into it!

Analytic Tools 81

Analytic Tools Onboarding KPIs Feedback Software Framework 81

Userpilot

MARCH 7, 2022

If you are in a rush and want to get the gist of the detailed article, these bullet points should help: Onboarding a new customer is the process of getting them familiar with your product or service. Use data analytics to identify what works and what does not during customer onboarding. 3 – Collect use-case specific data.

Onboarding KPIs 84

Onboarding KPIs Customer Experience Customer Feedback User Testing 84

Intercom, Inc.

APRIL 7, 2021

The result is the Customer Support Quality Benchmark Report 2021. In our survey, we found that: Self-service support has become the second most popular support channel. 70% of customer support teams have a knowledge base, FAQ section, or other help docs that allow their customers to self-serve. Defining “quality”.

Onboarding KPIs 129

Onboarding KPIs Reporting Tools Customer Experience Data Visualization 129

Userpilot

DECEMBER 17, 2020

Talk to our Product Expert at Userpilot and try our AI-powered feedback collection and categorization tool out! User feedback comes in all shapes and sizes: chat logs, support tickets, social media, in-app, email, public comments, reviews, even analytics and more. Tools for Making the Most of User Feedback. Source: awario.com.

Feedback Software 98

Feedback Software Customer Feedback User Testing Analytic Tools 98

Intercom, Inc.

DECEMBER 9, 2022

Here are some of our favorite takeaways from the conversation: By pushing the scale and training these models with more and more data, these bots started exhibiting qualitative changes like learning abstract concepts without supervised learning. So, everyone started using transformers for all sorts of sequence data. With GPT-3.5,

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Intercom, Inc.

MARCH 24, 2021

Armed with the right self-serve support strategy and tools, you can empower customers to help themselves at pivotal moments in their customer journey, like when they’re onboarding or getting up to speed with a new product or feature. Define your funnel vision. Here are our tips for creating content that delivers long-term value: 1.

Data Visualization 165

Data Visualization Onboarding KPIs Reporting Tools Customer Experience 165

Intercom, Inc.

OCTOBER 31, 2019

Tim joined me for a chat that ranged from how to balance human-computer interaction to how to define productivity in a knowledge-based economy. Dee: And you’ve worked in the industry for more than 22 years, so you have an incredible insight into the expansion of cloud networks, enterprise and data center technologies.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

People-First Product Leadership

SEPTEMBER 17, 2023

The insight comes together to define the team culture one is joining and the best way to introduce any necessary changes. Are there adjustments to the product development lifecycle you recommend based on your experience? Get a high level understanding of Product @ <insert company name> Meet with individuals noted below.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 24, 2022

A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Service tickets show the UI elements and product areas with excessive friction. At the same time, product decisions shouldn’t be based solely on customer requests. This can improve brand loyalty.

Feedback Software 79

Feedback Software User Testing Product Research Customer Experience 79

Userpilot

JULY 26, 2021

One of the best product growth tools is Userpilot because it lets you implement contextual onboarding with its granular user segmentation features and no-code UI element styling engine. Another great product growth tool is Appcues with its wide range of onboarding elements but has become pricey and bloated as a product over the years.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

The Product HQ

MAY 10, 2024

A group PM needs to possess the fundamental techniques and knowledge related to the product and the industry. For example, if you are an API product manager, get the essential knowledge on APIs and grow your knowledge base with time. Study their latest products identifying the technologies they are using.

Customer Experience 52

Customer Experience Product Management Product Manager Research Software 52

PMLesson's Ace the PM Interview

JULY 13, 2020

HackerNoon reports PMs outpaced average job growth in the US by 5X in recent years!) Data competence. These are all questions you’ll need to answer, and you’ll want to be able to manipulate the raw data yourself. You’ll predict trends and monitor competition. Also unsurprisingly, education hasn’t kept up with growth.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Mind the Product

JANUARY 10, 2017

While there are a large number of tools which claim to help you to create value, for me, quite frankly, it boils down to only a few secret weapons which do not (most of the time) involve buying fancy software or subscribing to the latest project management doodads. The practices I describe are not an exhaustive list of tools and methods.

Research Software 84

Research Software Analytic Tools Data Visualization Reporting Tools 84

Userpilot

OCTOBER 21, 2022

A signup page is where users register to start using your product or service. You can always collect more data with microsurveys in the later stages of the onboarding. This occurs when new users sign into an app for the first time and don’t have enough product data to show. The best sign-up pages are short and to the point.

Feedback Software 62

Feedback Software Onboarding KPIs UX User Testing 62

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. I’ve got various product managers reporting into me and we focus primarily in the support space.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

Intercom, Inc.

APRIL 22, 2019

Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. Customer service agents spend their entire day in customer conversations, and they constantly want to have the confident feeling of being able to provide their customer the right answer quickly.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

DECEMBER 18, 2016

What better way is there to learn and improve than listening to expert insights? Brought to you by the experts themselves, the following list of podcasts contains useful insights into the world of product management and provides new tactics and alternative methods for excelling at your job.

Product Management 60

Product Management Product Manager Product Research Management 60

Userpilot

FEBRUARY 13, 2020

That includes your site, your social media channels, your Sales team, your Support team, your knowledge base, your chatbot. And sure enough – more and more competitors started to enter the scene: The landscape of marketing technology SaaS tools alone. That means a lot of different tools that employees need to understand.

Feedback Software 99

Feedback Software Analytic Tools Research Software Customer Experience 99

Userpilot

MAY 26, 2021

Userpilot is a phenomenally versatile onboarding tool. For example, if you’re building project management software, then the “Aha Moment” might come when a project manager understands that using your tool is going to make their operations much less chaotic. What is Product Onboarding and why does it matter?

Research Software 52

Research Software Feedback Software Onboarding KPIs Product Research 52

Business of Software Conference

JANUARY 6, 2020

– NLP (natural language processing) another subset or field the AI there’s a ton more; there’s vision, there’s lots of things being done I won’t try to talk about all of them. Data being the real keyword there which is something I’ll talk and share more about. So that’s played a huge role.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

The Product Coalition

JULY 11, 2017

The product manager of today is wearing many hats, using a broad knowledge base to define the problem-solution-fit, make trade-off decisions, bringing together cross-functional teams, ensuring alignment between diverse functions, while still commanding the respect of engineering. In turn, the product management role has expanded.

User Testing 60

User Testing Customer Feedback Customer Experience Finance 60

Userpilot

AUGUST 31, 2022

Collect customer feedback and track how users interact with your tool to find relevant insights. Avoid the feature fallacy trap by sticking to your product vision, but be open to making adjustments when necessary. Killer features are born from data. Some specific steps to take: Gather user insights with welcome flows.

Feedback Software 13

Feedback Software Customer Feedback User Testing Customer Experience 13