airfocus

JUNE 25, 2025

You have to use these things together.” This is echoed by data from Gartner , which found that 63% of product leaders who failed to adapt their strategies in response to market shifts saw declining product performance within two years. For senior product leaders and their teams, the message is clear: Embrace the disruption.Â

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Userpilot

APRIL 3, 2025

This is exactly why mobile in-app messaging matters, so your user experience doesn't end up feeling clunky and impersonal. This article will help with that, discussing nine best practices for improving your app messages. Why implement an in-app messaging strategy? Frustrated, they exit the mobile app , probably for good.

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Userpilot

JUNE 12, 2025

That’s why 73% of patients wish they could view all their healthcare information in one place, from benefits data, like their remaining deductible, to provider bills and more. But most tools still need some engineering help to build basic communication features, like tooltips, banners, or modals.

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Arkenea

JUNE 9, 2025

Electronic Health Records, or EHR, are digital libraries that house invaluable patient medical history data. Simply put, it’s the capability of different EHR systems to share, interpret, and collaboratively use data across various healthcare environments. It does not require the ability to interpret the data.

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Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? Well, this depends on your product, how established your SaaS business is, and what kind of insights you need. In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications.

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Intercom, Inc.

NOVEMBER 4, 2020

These tips apply broadly to many different conversational support tools , but if you’re an Intercom customer, they’re actionable today and require no engineering work. Resolution Bot can even help speed up self-service by offering relevant answers based on what customers are typing – before they even hit the enter key.

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Userpilot

AUGUST 30, 2023

Heat map tools allow you to track user actions on your website or app. In this article, we’ll cover the 10 best heat map tools to help you choose the one most suited to your business needs. TL;DR Heat map tools are data visualization tools that represent data values with color gradients.

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Alchemer Mobile

MARCH 26, 2021

To give you a general idea of where the mobile playing field is today, here are a few 2020 stats from our friends at App Annie : App Annie’s State of Mobile report is a fantastic place to start when looking for a general lay of the land and high-level stats. as well as from implicit data (favorited items, past purchasing behavior, etc.).

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User Testing Customer Experience Feedback Software Customer Feedback 257

The Product Guy

NOVEMBER 13, 2018

As a result, your focus can be easily disrupted when reading new messages and responding to them immediately. Often, managers have “open door policies”, but this can be detrimental to your productivity if people are asking you questions all day. Blocking off time in your calendar will allow you to focus on them at appointed times.

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The Product Guy

SEPTEMBER 12, 2017

But they shouldn’t receive the same message about your new feature. Second, sending everyone the same message means you’ll leave some of the engagement with your announcement on the table – even for the groups of people who would use the new feature. Which message is more effective? Analyze patterns of use. Landing pages.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

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Intercom, Inc.

FEBRUARY 9, 2021

Our recent report showed that while 73% of support leaders say customer expectations are increasing, only 42% of them believe that they’re actually meeting those expectations. Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. And if their support expectations aren’t met?

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Userpilot

MARCH 20, 2023

With so many companies prioritizing their customer service efforts for a good reason, we decided to list 13 emerging customer service trends that can help you exceed customer expectations and drive business growth. One of the foremost customer service trends today is offering self-service options.

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The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Many worked from home on tasks ranging from organising team activities via Slack, analysing data and collaborating on documents via Google Docs, to discussing strategies via Microsoft Teams and coaching clients via Zoom.

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Research Software Data Visualization Software Review Technical Review 158

eG Innovations

JULY 2, 2021

link] covers most of the FAQs about our licensing policy. We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. to test the entire service delivery chain. Questions & Answers.

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Userpilot

MAY 6, 2024

You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. Thanks to user profiling, you can offer personalized experiences, refine your marketing targeting, and extract data-driven insights to inform product development.

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Userpilot

MAY 16, 2023

Hyper-personalization uses real-time data to provide more contextual experiences and build loyal customers. You should build customer trust by ensuring data privacy. Multiple self-service customer support options let customers quickly solve their issues. Start embracing first and zero-party to prepare for a cookieless future.

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Mind the Product

JANUARY 22, 2019

New for this year from Mind the Product Training is a Product Metrics workshop, and a particularly nuanced part of the program is the balance between your innate intuition and the data you collect. Great product managers often get “hunches” about aspects of their products or customers, but these hunches must be confirmed with data.

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Intercom, Inc.

MARCH 24, 2021

What’s your cancellation policy?” Armed with the right self-serve support strategy and tools, you can empower customers to help themselves at pivotal moments in their customer journey, like when they’re onboarding or getting up to speed with a new product or feature. Modern self-serve support is key to scaling smarter.

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Userpilot

FEBRUARY 2, 2023

From website copy to in-app messages. Two of the top tools for content testing in SaaS are Userpilot and CrazyEgg. Userpilot is a product growth platform where you can test content and improve it with better in-app messages. Usability : Can users easily decipher the goal of the message and then take action on it?

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The Product Coalition

JANUARY 25, 2024

Users ask Siri questions and have conversations with it via a messaging environment. Siri also makes recommendations and uses various internet services, while it adapts to the user’s language style, interests and search patterns. This data serves as the training set for the reinforcement learning agent.

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Amplitude

DECEMBER 2, 2020

Gartner also reports that 81% of organizations expect to compete primarily on CX every year. Product intelligence: a combination of data management, product analytics, and behavioral targeting. With product intelligence tools, businesses can get the insights they need to understand the end-to-end customer experience.

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UX Planet

OCTOBER 8, 2024

Microcopy writers will write the CTAs, error or success messages, and 404 pages. In smaller firms, they may have to oversee all content creation policies, write blogs, and track the failure/success of their content. With every title, label, or message users read, they get a clear and consistent idea of what your brand sounds like.

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Usersnap

APRIL 2, 2023

As a SaaS business, we’re regularly trying new products and tools to help us with DevOps. We recently started to evaluate a lot of different SaaS monitoring tools and wanted to share some of our findings. You’ll find some thoughts about the following tools in this post. This is why you want to add it to your web app.

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Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Revulytics

SEPTEMBER 26, 2017

Progressive, for instance, has an offering that monitors driving behavior with a plugin or mobile app and takes that data into account when calculating payments versus leveraging only the actuarial calculations that are traditionally used to form policies. To share data with your users – you, of course, need to have it.

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Analytic Tools Data Visualization User Testing Customer Feedback 69

Userpilot

JULY 5, 2022

What is a customer service gap and how do you close it? If you’re looking for a customer service gap definition, you are at the right place. We’ve prepared a comprehensive guide on this topic so that you will find all answers at once: what the customer service gap stands for. What is the customer service gap?

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Userpilot

FEBRUARY 8, 2021

By combining these elements with your product analytics, you can get a complete picture of your most valuable customers. For an even more advanced segmentation, implement an NPS survey and compare that data with your revenue metrics. Segmentation is dividing a market or service based on common characteristics. Source: Canva.com.

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Userpilot

JULY 4, 2022

The customer-led growth is a strategic approach that leverages customer insights and prioritizes the provision of value to customers. Use feature engagement tools and customer insight tools to understand your customers’ in-app behavior and identify the features they love/hate. What is customer-led growth?

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Intercom, Inc.

FEBRUARY 10, 2021

Our latest updates to Series , Banners , Articles , and Resolution Bot , to name but a few, empower you to streamline your messaging workflows, improve team collaboration, and most importantly, create better experiences to meet your customers’ evolving needs. Efficiently scale your messaging with new additions to Series.

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eG Innovations

JANUARY 31, 2020

In today’s digital era, organizations must take a holistic perspective of user experience: Clearly, the availability of an organization’s key IT services and their response times to end-users are key measurements of user experience. The reliability of IT services is another key metric. The many dimensions of user experience.

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Intercom, Inc.

APRIL 25, 2019

She’s seen both the triumph and folly of meteoric expansion, and she joined me on the podcast to share her insights about how to grow sustainably. I will always try to hold back on the hiring plans, because I’m a process and data person. You never want to sell something that’s not the right tool for people.

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UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Unless your company is bringing great innovation to the market, there are likely to be multiple competitors offering similar products or services. How can we make users feel safe regarding products and services?

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Userpilot

NOVEMBER 3, 2022

The truth is self-service support has come to stay. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively. A knowledge base is a self-serve repository of information about a product, service, or specific topics, created to guide users effectively.

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Intercom, Inc.

APRIL 9, 2025

You have your own voice, your own processes, and your own internal policies. You dont need technical tools or scripts to do it. Ask specific follow-ups: If a customer reports a bug, first clarify whether they’re using iOS or Android before troubleshooting. This helps provide more accurate and helpful support.

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Reporting Tools Customer Experience Data Visualization Technical Review 104

Userpilot

SEPTEMBER 14, 2023

Data product managers focus on leveraging data for product development. Product marketing managers develop product positioning , messaging , and differentiation strategies. Data product manager Data product managers are experts at leveraging data to inform product development. Trend analysis.

Research Software 105

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eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. What is Citrix Analytics? Citrix Analytics is a Cloud-based service that works across Citrix portfolio products and third-party products.

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Userpilot

APRIL 25, 2022

First, you need to decide which area of your product to focus on (use data to guide your decision ). Use a color-coded system for a handy visual aid. That could be being greeted with an unfamiliar error message, struggling to complete a task, or not being able to find help. How do you create friction logs? Opportunity friction.

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