The Product Coalition

MARCH 3, 2024

Predicting their future behavior allows you to anticipate their needs, personalize their experiences, and ultimately, drive conversions and loyalty. So, how can CRM marketing help you achieve this elusive power of prediction? What is customer behavior prediction?

Data Visualization 116

Data Visualization Analytic Tools Marketing Customer Experience 116

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. That said, let’s go over what type of data you can collect and explore some customer insights examples you can learn from. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Make data-driven decisions.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

FEBRUARY 25, 2024

Discover the critical stages of each funnel and tools that help you gather actionable insights. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

NOVEMBER 26, 2023

Using CRO analytics is one of the best ways to drive growth. In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. Explore the best conversion rate optimization tools on the market.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

OCTOBER 18, 2022

How do you lean on your customer analytics insights to spark faster product growth ? To make continuous improvements, you need to collect customer data, analyze it, and act on the customer insights you gain. In this article, we’ll cover: The importance of customer analytics. Let’s get started.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Instead of relying on their hunches and anecdotal evidence, product teams should leverage data to make informed decisions. Our ultimate guide to product data analytics explores: The most relevant metrics teams should track.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Userpilot

DECEMBER 20, 2023

Coupled closely together with Machine Learning is customer data. Combining customer data & machine learning unlocks the power of big data. This article will show ten ways customer data and machine learning can improve customer experiences. What is machine learning?

Artificial Inteligence 105

Artificial Inteligence Data Visualization Customer Experience Customer Feedback 105

Userpilot

SEPTEMBER 19, 2023

As your business grows and your focus shifts from acquiring new customers to retaining existing ones, churn prediction becomes an invaluable tool in your toolkit. Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. What is churn prediction?

Data Visualization 105

Data Visualization User Testing Customer Feedback Feedback Software 105

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! Try Userpilot and book a demo today!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

DECEMBER 22, 2022

What would your retention game be like if you could predict churn before it happens? This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Poor customer service. Track customer behavior in-app to gain insights into user attrition trends.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software User Testing 98

The Product Coalition

MARCH 6, 2023

While testing different ad variations is essential to find the most effective designs and messaging, it can also be a time-consuming and expensive process. This is where predicting ad creative performance prior to testing comes in. This is important because testing ad creatives can be time-consuming and expensive. This is no easy task.

Data Visualization 132

Data Visualization Advertising Artificial Inteligence User Testing 132

Userpilot

APRIL 19, 2024

TL;DR Net Promoter Score (NPS) is a simple but powerful metric used to predict customer loyalty , satisfaction, and likelihood of recommending a company’s product or service, which is critical for business growth, especially in the SaaS industry. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MAY 2, 2024

It’s linked to positive WOM and reduced customer acquisition costs. Identify the happy paths of power users through analytics and replicate them for new customers. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Encourage positive word-of-mouth through referral programs.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! The key is to share data between the teams anyway. What are closed-loop analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Reporting Tools 98

Userpilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. What is user behavior analytics?

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

OCTOBER 20, 2023

Sentiment analysis makes it possible to compare your product to competitors, evaluate the impact of your product/marketing efforts, and gather actionable growth insights. Tools like Userpilot, Brand24, and MonkeyLearn can help you conduct your sentiment analysis more efficiently, plus gather more detailed insights.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. The insights from feature analysis help you: Identify feature opportunities. Review feature usage data. Extract feature development insights. Based on these insights, you can refine your products to stay competitive.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

AUGUST 29, 2023

While the product manager’s role may differ from one organization to the next, they will still work with dedicated product owners, engineering and design teams, data analysts, and product marketing managers. Product teams are staffed with various skilled professionals. Book a demo to see it in action. What is product management?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

FEBRUARY 24, 2023

Are you wondering if Appcues offers the right analytics functionality for your product? We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. The NPS dashboard in Userpilot is more detailed. What can you do with Appcues analytics?

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Userpilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. After reading this blog post, you’ll learn: how to calculate customer churn, what metrics to track, what tools to use to understand the reasons behind churn, and how to act on the collected churn data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Intercom, Inc.

NOVEMBER 17, 2021

Over the last few months, we’ve released updates that help you improve and measure your conversational support efforts, engage customers with multichannel transactional messaging and other customer engagement enhancements, and integrate the tools you use every day – including WhatsApp! ??. Best of all?

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

The Product Coalition

JANUARY 6, 2023

This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so. Tip: Solutions such as UXCam automatically capture micro-interaction data sets. What is Mobile App Tracking? How does Mobile App Tracking work?

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

Userpilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? The four main types of customer intelligence data. Three steps to automate your customer intelligence analytics. Seven ways to act on intelligence data to improve your product experience. It enables businesses to make data-driven decisions.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. Userpilot allows advanced customer segmentation and lets you use a variety of onboarding tools to personalize user experience.

Messaging 94

Messaging Feedback Software Product Research Customer Feedback 94

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Your goal for now is just to monitor your core user metrics in product analytics and make sure you haven’t broken anything.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

APRIL 29, 2024

Here are a few tools that help you build better in-app support: Userpilot is a code-free tool that allows you to create in-app help centers and provide self-service support with an easy and quick setup. Appcues is a product adoption platform that provides you with tools to build in-app support for both web and mobile apps.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Communications 52

Userpilot

JANUARY 9, 2024

But the question is, how do you conduct a UX audit, what quantitative data should you look at, and what does a good UX design even look like? TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. Put it all together in a shareable UX audit report.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 7, 2024

Dig into user behavior data to identify core features. Increase customer retention : A positive onboarding experience sets the tone for long-term customer retention —users who understand how to use your product effectively are more likely to stick around. Slack — Welcome survey and in-app walkthrough. Canva — Branched onboarding.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Usersnap

SEPTEMBER 1, 2022

One of the best ways to drive better customer experience than using sentiment analysis tools. Below, we describe what an online sentiment analysis tool is and how businesses can benefit from using them. Tools like this can also help if you struggle to find how to respond to positive reviews effectively.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

SEPTEMBER 14, 2023

To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events. Such insights allow product managers to prioritize features that help users complete their JTBDs.

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

Userpilot

APRIL 22, 2024

17 customer success best practices you can apply in any SaaS include: Tailoring the onboarding experience using customer data to increase retention and success. Using targeted in-app messages to guide users through key features effectively. The best customer success tools include Userpilot, ChurnZero, and Gainsight.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99