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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

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11 Product Strategy Examples For SaaS

Userpilot

Finally, define a post-launch strategy for testing and adjusting the product based on user feedback and product analytics. They include the differentiation , quality, cost , focus, service, pioneer, niche, challenger, equivalence, requests-based , and upselling strategies. There are 11 main product strategy examples in SaaS today.

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10 Customer Success Predictions for 2023

Gainsight

“The best way to predict the future is to invent it.” – Alan Kay. “It’s It’s tough to make predictions, especially about the future.” – Yogi Berra. Given the uncertainty right now, it’s hard to predict what will happen in January—let alone all of 2023. Ops Gets More Important. Monetization.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. Multimedia content support. User segmentation.

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Two Development Team Configurations I Lobby Against

Mironov Consulting

  Not everything that’s reported as a bug is a bug – or should be fixed.  Customers become a professional services/custom consulting company. There’s no ongoing support model.  When Bug fixers work in the same codeline as core engineers.  We Bug or feature?  

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How to Measure Software ROI For SaaS Products

Userpilot

Userpilot is comprehensive product adoption software with advanced analytics , feedback, and engagement features. These can be challenging to quantify in monetary terms and include improvements in internal business processes leading to increased productivity or improved customer service , to name just a couple. Implementation costs.

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Why Your Entire Company Should Talk with Customers Weekly

Amplitude

In many tech companies, internal business metrics, as well customer behavior and usage analytics, are discussed and poured over daily. All teams look at their own version of quantitative data—new sales, leads, net retention, crash burn, uptime, active users—but not all teams actively pair this data with qualitative feedback from customers.