People-First Product Leadership

FEBRUARY 4, 2025

A report by Arize AI found that 281 Fortune 500 companies view AI as a business risk, a 473% increase from the previous year. I am leveraging my product background in both coaching and advising AI-driven startups. to offer 24/7 coaching services. Action Step : Explore one AI tool relevant to your field.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

Userpilot

DECEMBER 6, 2021

In this blog, we’ll look at what you should expect from a platform, and give you our honest opinions on what the best customer success tools available right now are. Without a top-quality customer success platform at your team’s disposal, you’ll struggle to help your users get maximum value out of your tool. Basic analytics are a must.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In broader terms, the concept can be defined as data preparation and presentation through the use of machine learning and natural language processing (spoken or written).

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. The results are in: businesses are investing more in measuring the impact of their customer service and turning to tools such as self-service and proactive support to drive a good experience.

Reporting Tools 104

Reporting Tools Data Visualization Feedback Software Customer Feedback 104

Roman Pichler

SEPTEMBER 4, 2018

For advise on when to carry out product backlog grooming, please see my article “ When should Product Backlog Grooming Take Place? ”. An example of the former would be “Find out if users are willing to share personal data as part of the initial registration process” to address a user-interaction risk. Focus on the Sprint Goal.

Technical Advisors 262

Technical Advisors User Testing Customer Experience Software Review 262

The Product Coalition

MARCH 1, 2024

What technical knowledge does Spotify expect from a candidate? As you already understand, the product is a platform to support the heart of any streaming music service: Playlists. This list of stakeholders (designers, engineers, data scientists, etc.) This list of stakeholders (designers, engineers, data scientists, etc.)

Analytic Tools 148

Analytic Tools Research Software Technical Advisors User Testing 148

Userpilot

OCTOBER 1, 2021

For SaaS companies who want to make sure their customers hit the ground running, it's difficult to avoid the subject of new user onboarding tools. But with such a saturated market, which tool should you choose? Technically speaking, this is known as "primary onboarding." But how do you know which tool to choose?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 98

Roy Madden

JUNE 29, 2021

You will own our Hubspot environment across the Marketing, Sales and Customer Success teams, and be responsible for educating the broader organization on data hygiene and digital marketing best practices. Own Hubspot execution across the Sales and Marketing Hub, with a particular focus in Workflow creation and analytics. About Feedly.

Technical Advisors 133

Technical Advisors Analytic Tools Research Software Marketing 133

Mind the Product

NOVEMBER 30, 2017

In what is the biggest shake-up to data protection legislation in 20 years, the EU’s General Data Protection Regulation (GDPR) will come into force. The aim of the GDPR is to strengthen data protection for EU citizens and residents, to give them greater control of their personal data, and to simplify the regulatory environment.

Data Visualization 125

Data Visualization Technical Review Reporting Tools Technical Advisors 125

Userpilot

AUGUST 12, 2024

If so, mark your calendar and sign up for our Product Drive Summit where Marty Cagan will share his insights on the product operating model. Key insights from Marty Cagan’s book, TRANSFORMED. Prioritization : Prioritizing problems based on a customer-centric vision and insight-driven strategy.

Feedback Software 105

Feedback Software Analytic Tools Research Software Product Research 105

The Product Coalition

FEBRUARY 5, 2021

Then she decided to acquire technical skills in web development to get closer to the product development process. She had many ideas about how to improve marketing tactics but did not have the technical skills to either make the necessary changes on the web or create better solutions using technology. Unfortunately, there were none.

Technical Advisors 152

Technical Advisors Reporting Tools Product Manager Customer Experience 152

eG Innovations

JULY 2, 2021

We can deploy eG Enterprise either way: on-premises or as a SaaS service. More details of our SaaS service for Citrix monitoring are available here. to test the entire service delivery chain. Can this monitoring tool be used as an administrative tool, for example, with built-in commands or by adding customized scripts?

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Userpilot

AUGUST 18, 2020

The choice of user retention tools and software available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools & software so that you can take control. When you’ve finished, you’ll be able to pick the best user retention tools out there. User retention tools – CX.

Analytic Tools 105

Analytic Tools Feedback Software User Testing Data Visualization 105

Alchemer Mobile

JUNE 15, 2024

It’s driven by tools like ChatGPT and Gemini, and nothing has captured attention quite so effectively since social media hit the scene promising free technology to get closer to their customers. Right now, enterprise companies are thinking about how they can scale proven use cases with less technical knowledge to drive business goals.

Customer Experience 100

Customer Experience Artificial Inteligence Data Visualization User Testing 100

The Product Coalition

MAY 11, 2022

Chapter 4: Organizational knowledge Chapter 5: Product Knowledge Chapter 6: Building better products with data Chapter 7: Industry knowledge Chapter 8: The Product Managers Chapter 9: Conclusions summarizes the main takeaways of the book, which is why I skipped it in this summary. Product Management is about solving customer problems.”

Enterprise 154

Enterprise User Testing Feedback Software Technical Advisors 154

Product Talk

APRIL 7, 2021

I am a former chief product officer and now coach and advise product leaders and teams. The visual that you’re looking at here is a tree structure that I like to use with teams. Then you’ll be better set up to revisit that criteria when you actually have data to make an informed choice. Hope Gurion : Hi, everybody.

Product Research 293

Product Research User Testing Research Software Data Visualization 293

The Product Coalition

FEBRUARY 17, 2022

There has been a significant 31% increase in IT outsourcing app development services in the past year, with the numbers still growing. In simple words, a business hires and pays another agency conveying all needed services and requirements, and the agency does the job for them. It is very similar to any hiring process.

Development 158

Development Technical Advisors Data Visualization Vision 158

Userpilot

MARCH 8, 2022

There are some well-known names as well as new faces on the list, from all over the world – together with their LinkedIn profiles and medium blogs, so you can follow their journeys and insightful posts yourself. She advises executives around the world regarding product management. CEO of Product Labs. Author of “The Build Trap”.

Technical Advisors 116

Technical Advisors Product Research User Testing Analytic Tools 116

Userpilot

OCTOBER 7, 2021

The Guides in the trial were made from dummy data. Guides are built in Pendo's proprietary design tool, despite the fact that numerous Pendo users preferred to keep using their old Chrome extension (which was grandfathered in 2019). The product insights and analytics from this part of Pendo are mostly vanity data.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

AUGUST 18, 2020

The choice of user retention tools available to SaaS businesses is completely overwhelming. This blog will explain the types of user retention tools so that you can take control. When you’ve finished, you’ll be able to pick the best user retention tools out there. The best user retention tools…for you?

Analytic Tools 89

Analytic Tools Feedback Software User Testing Data Visualization 89

The Product Coalition

DECEMBER 13, 2021

Pro tactics: Relook the goals and strategy and brainstorm on visualizing the intent behind the pair of goals and strategies. I have been doing consulting and advising work with startups, so let me know if you have any questions about this article. That intent is your outcome.

Framework 185

Framework Startups User Testing Onboarding KPIs 185

The Product Bistro

JUNE 14, 2016

Even though structured customer visits are technically “ marketing ” research, for them to be valuable requires that many of the key groups in the organization are involved. In this case, it is also advisable to record (with the subject’s permission) the interview.

Technical Advisors 170

Technical Advisors Product Research Finance User Testing 170

ProductPlan

NOVEMBER 27, 2018

They are your technical skills. For example, if you’re a data engineer, hard skills represent how much you know about data, how much you know about models, how much you know about statistics, and so on. Pivotal’s Director of Marketing Ronan Dunlop, put it this way: “Data is vital to a product manager.

Technical Advisors 97

Technical Advisors Product Manager Product Management Research Software 97

The Product Coalition

FEBRUARY 5, 2021

Often we talk more about the technical skills, like, portfolio management, being more strategic, etc but being good at those things mean nothing if you can’t build a culture conducive to good product management practices. It’s seldom their ability to do the job technically?—?to interpersonal, emotional intelligence, etc?—?that

Leadership 179

Leadership Technical Advisors Product Research Weak Development Team 179

Userpilot

AUGUST 18, 2024

Finally, after implementing the strategy, gather data through surveys and analytics to identify areas for improvement. Product strategy is the overarching plan that outlines what a business aims to achieve with its product or service and how it plans to get there. Track product analytics data with Userpilot.

Data Visualization 105

Data Visualization User Testing Strategy Product Research 105

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

Data Visualization 72

Data Visualization Analytic Tools Reporting Tools Information 72

Userpilot

MARCH 3, 2022

Careers in programming are a good springboard as are those in sales, customer service, or marketing. Product managers with technical skills such as SQL or technical stack are in high demand, so highlight them in your resume. Show off your Product Manager (technical) skills. “First of it would be your skillsets.

Data Visualization 98

Data Visualization Analytic Tools Technical Advisors User Testing 98

Lenny Rachitsky

SEPTEMBER 3, 2024

The framework is based on his experience advising dozens of consumer subscription businesses, as well as his analysis of over 30,000 consumer subscription apps (based on proprietary data provided by RevenueCat ) and interviews with leaders at dozens of top consumer subscription companies. Public company market caps are from 8/30/24.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

The Product Coalition

MAY 25, 2021

If test kitchens make so much sense in other settings to evaluate and evolve new equipment, tooling, systems, processes, and products why haven’t they been leveraged more with software products? The product was initially called the Startup Grind Dashboard. What isn’t common is a services firm being able to pull it off.

Research Software 113

Research Software Feedback Software User Testing Product Research 113

The Product Coalition

MARCH 11, 2020

Challenge definition A challenge could be responding to customer feedback, introducing a proposition, or overcoming a technical problem. Do your users have a work around for this issue, for example by calling customer service? This is likely to involve both design and technical details.

Product Research 87

Product Research User Testing Data Visualization Technical Advisors 87

Gainsight

DECEMBER 20, 2023

Good data has never been more important to effectively interact with customers both in and outside your product. And this data can only come from effectively capturing and acting on insights measured through product analytics.

Data Visualization 52

Data Visualization Analytic Tools User Testing Customer Feedback 52

BrainStation Product Management

FEBRUARY 28, 2019

The survey also found that 62 percent of respondents worked on teams of 10 or fewer, and collaboration is a constant; in fact, Product Managers polled reported that collaboration was the second-most time-consuming function of their job, behind only developing specs. Technical Skills for Product Management.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

Usersnap

FEBRUARY 19, 2019

According to the 2017-18 World Quality Report , 34% of organizations in the software industry have used crowdsourced solution as a way to increase testing bandwidth. It offers a global testing force at your service. Crowdtesting service organizations provide crowdtesting groups in any geography. Crowdsourcing happens online.

Reporting Tools 76

Reporting Tools Feedback Software Data Visualization Crowdsource 76

Andrew Chen

MARCH 27, 2019

Dear readers, Many of you may have read the recent New York Times article “ Uber and Airbnb Alumni Fuel Tech’s Next Wave ” which is about how alumni of successful startups often split off and start new companies, and how ecosystems of investors/advisors form around these new companies to support them.

Technical Advisors 69

Technical Advisors Data Visualization Customer Experience Startups 69

Amplitude

JUNE 8, 2017

I had become pretty active as a mentor and advisor to various startups and really enjoyed it! By that point I had become pretty active as a mentor and advisor to various startups and really enjoyed it! Ashley : We have a pretty data-driven approach both when considering new investments as well as helping companies post-investment.

Technical Review 58

Technical Review Technical Advisors Development Team Review Software Review 58

Mixpanel

MAY 26, 2020

For today’s post, we spoke with Rohit Gossain , who has held multiple product management and data science roles over the last decade with technology companies such as Shutterfly, OpenTable, Adobe, and Expedia Group. . Mixpanel: How have you seen product analytics evolve over the course of your career? What features make sense for them?

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Information 52

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138