Userpilot

SEPTEMBER 29, 2023

The product development process is part art, part science, and all important to the success of your SaaS. Product managers generate these by looking at key metrics and trends in the market or gathering user feedback from existing products. The next phase is to gather feedback on your MVP.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

MAY 17, 2022

We’ll cover some strategies that will drive product stickiness through continuous improvement based on user feedback. Product improvement is adding changes to a product to get new customers, retain active users , and recapture lost customers. So you’ve got the definition and benefit of product improvements.

Feedback Software 98

Feedback Software User Testing Product Research Customer Feedback 98

Userpilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. We’ll also discuss a few ways to improve engagement for SaaS products. Let’s dive right in.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

FEBRUARY 4, 2022

If you ask any sales rep, they’ll all tell you the same thing: the SaaS sales process is absolutely grueling! Today, we’re going to walk you through the top techniques you should implement into your SaaS sales strategy. SaaS sales can be broken down into three models: self-service, transactional, and enterprise.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Lenny Rachitsky

APRIL 9, 2024

That sounds a lot like a tool that would be incredibly good at identifying a clever strategy. It is our job to create computing technology such that nobody has to program. I’ve also included tools that can help with these jobs today that you may want to check out. Think about it—what is AI best at?

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Data Visualization ChatGPT Research Software Product Management 120

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Collect continuous feedback with multiple types of surveys.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

Usersnap

JULY 27, 2020

Tracking feature requests from customers is a blessing, and also a nightmare for Product Managers. You want to know the needs and new ideas from your customers. We at Usersnap believe the voice of customers should be the driver of product development. allows you to track customer requests timely in a streamlined fashion.

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User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. Users are more likely to become long-term, loyal customers and brand advocates with more positive interactions.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JUNE 30, 2022

The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. Tony Ulwick has invented the model to help companies better identify and meet the needs of their customers. What do we mean by ‘jobs’?

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Feedback Software Research Software Framework User Testing 97

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Studio: Product Management

JUNE 23, 2020

Zignaly is a cryptocurrency trading platform that helps investors make the right trades by either copying other traders (copy-trading) or receiving trade suggestions based on technical and fundamental analysis (signals). In design thinking, we always focus on understanding our users and defining the problem before thinking about solutions.

Research Software 66

Research Software Feedback Software Reporting Tools User Testing 66

Userpilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. This will let you know how well you are truly serving your customers. You have more customers enjoying your product than hating it. NPS or Net Promoter Score is what many consider to be the gold standard of measuring customer loyalty. Want an NPS survey like this?

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Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

AUGUST 21, 2023

Product management encompasses the entire SaaS lifecycle from ideation to launch and everything that follows. Here are the product management skills and experience questions you should ask: How do you perform customer research? What software have you used in your previous roles? What is product vision?

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

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Feedback Software Reporting Tools User Testing Data Visualization 171

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Value-based growth is a strategy with customer value as the main growth driver.

Feedback Software 105

Feedback Software Analytic Tools Product Research Data Visualization 105

The Product Coalition

DECEMBER 21, 2018

The Customer is NOT Always Right A transcript of my talk at SaaS North, Ottawa, 2018 Hi everyone, I’m Hannah Chaplin, the CEO at Receptive. It’s fantastic to be here, and thank you to Michelle and the team at SaaS North for the invitation. Customer feedback really became important for me in my first SaaS business.

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User Testing Feedback Software Customer Feedback Customer Experience 60

The Product Cafe

MARCH 24, 2024

As companies grow, the clarity of their messaging often fades, leading to confusion among potential customers about the product's offerings and its relevance to their needs. However, several common pitfalls can disrupt this harmony, leading to messages that fail to engage or confuse potential customers. What makes your solution unique?

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Messaging User Testing Feedback Software Customer Feedback 52

Alchemer Mobile

OCTOBER 9, 2018

Customer experience strategies shouldn’t be created in a vacuum, but it’s hard to know how to create a CX strategy that exceeds customers’ expectations without first understanding them. We hosted a CX-focused panel at this year’s Customer Love Summit. How do you gather customer feedback today? Christy: Yeah.

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User Testing Customer Feedback Customer Experience Feedback Software 150

Bain Public

JUNE 16, 2021

We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages. Does that mean it’s time to embrace the mathematical techniques that enable the building of intelligent software applications using the family of techniques known as deep learning?

Artificial Inteligence 52

Artificial Inteligence Feedback Software Research Software User Testing 52

Gainsight

MARCH 22, 2022

Sales and Marketing is to new customer bookings as Product Management and Customer Success (CS) is to the customer experience. Customers that achieve their business outcomes are more likely to continue to renew and expand. Product teams should communicate roadmap and customer updates regularly.

User Friction 52

User Friction Customer Experience User Testing Customer Feedback 52

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

People-First Product Leadership

MARCH 10, 2024

Subscribe now What is product sense At a high level, product sense is understanding what makes for a high-quality product for your customers (empathy) and having strong, validated opinions about what solutions will be successful (creativity). How do you identify and interpret key data points to achieve product-market fit?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

UX Studio: Product Management

OCTOBER 7, 2022

Building an MVP (Minimum Viable Product) is the first and most crucial step of creating a new digital platform. For that, building an MVP is the right solution for you. It has enough functionalities and design solutions to get the attention of its target audience and customers and test the business model’s profitability. .

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User Testing Research Software Product Research Feedback Software 75

Userpilot

APRIL 7, 2024

SaaS product management is about understanding user pain points, crafting features that solve real problems, and constantly improving the user experience. The approach to managing SaaS products is entirely different from traditional on-premise software. Develop the product roadmap.

Feedback Software 40

Feedback Software Research Software Analytic Tools Data Visualization 40

The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. What is the purpose of feedback repositories?

Feedback Software 102

Feedback Software Analytic Tools User Testing Customer Feedback 102

Userpilot

OCTOBER 29, 2020

In addition, in a lot of product companies the emerging role of Product Marketer will also be responsible for marketing inside the product – and will have new user activation, feature adoption and engagement, as well as user retention as their KPIs. What does it mean to be ‘Product-Led’?

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Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

The Product Coalition

FEBRUARY 8, 2021

I am certain that you found enough textbook definitions out there. They create new recipes based on customer feedback, past experiences, and iterative testing. And most importantly they make sure that scrumptious dishes are being served to the customer as quickly as possible. So, let me instead take an analogy.

User Testing 97

User Testing Product Research Feedback Software Customer Feedback 97

The Product Coalition

MARCH 23, 2018

Where SaaS companies get prioritization wrong and a new approach to get it right There are many ways to prioritize what makes it onto your SaaS product roadmap and most of them are incredibly time-consuming and only done by your product teams. It’s definitely more about politics than features. Number 3?—?PROCESS.

Feedback Software 60

Feedback Software Research Software User Testing Product Research 60

Intercom, Inc.

DECEMBER 16, 2020

They weren’t excited about the deals we closed or the customers who were singing our praises. Our customers are getting more value out of Intercom, and our product team is getting more value out of those customer conversations, so they know exactly what to prioritize and what to build next.”. Focus on the customer.

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User Friction Customer Feedback User Testing Feedback Software 143

Mind the Product

AUGUST 15, 2018

The companies in the Better Capital portfolio came from different industries, including metal parts manufacturers, software companies, and fashion retailers; in general they were all well established, often with a successful past, but had hit trouble usually because of a failure to adapt.

Reporting Tools 73

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 73

Userpilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. Allocating time for a specific research stage is often a no-go for leadership, so make the habit of interviewing customers continuously. What’s the solution?

Technical Review 104

Technical Review User Testing Product Management Product Manager 104

Userpilot

JUNE 9, 2021

A Product Manager builds the product by identifying customer needs and creating specifications for developers. They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. How to get your first Product Marketing job. TL;DR – Post Summary.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Product Talk

OCTOBER 10, 2018

Historically, we’ve asked product teams to deliver a fixed roadmap typically defined by leadership. It’s not just about shipping features, but about creating value for both our customers and our businesses. And you may also have a few of these other folks: data analysts, user researchers, product marketing, or customer success folks.

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Product Research User Testing Research Software Feedback Software 234

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, you want to know they are selling accurately and hit on the specific value-adds of your solution.

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Product launches Onboarding KPIs Feedback Software Research Software 59

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 105

Customer Experience User Testing Data Visualization Customer Feedback 105

ProductPlan

APRIL 5, 2022

But unlike the ghosts of baseball players, your customers aren’t going to show up just because your product exists. Getting the attention of prospects and customers alike takes a full-scale effort. So, you want to know they are selling accurately and hit on the specific value-adds of your solution.

Product launches 52

Product launches Onboarding KPIs Feedback Software Research Software 52