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Five star advice: Insider tips for dealing with software review sites

Intercom, Inc.

Some 84% of people trust online reviews as much as a personal recommendations, reason enough why every business should be concerned with who reviews their product and what they have to say about it. What do we mean by the term “review sites”? Not all review sites are made equal. Peer review sites.

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WalkMe Product Tours: An In-Depth Review + A Better Alternative

Userpilot

When it comes to product engagement , it’s important to find the right software with all the features you’ll need for each touchpoint across the user journey. WalkMe product tours let you build interactive walkthroughs with low-code/no-code UI patterns. Coded customization. Then you’re in the right place!

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SaaS Product Management: Definition, Process & Best Practices

Userpilot

The approach to managing SaaS products is entirely different from traditional on-premise software. So, whether you’re a new SaaS product manager, an experienced PM for traditional software, or just interested in gaining more knowledge, this article is for you. Trigger and analyze feedback surveys code-free with Userpilot.

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What is Typographic Hierarchy? Definition & Examples

UX Planet

Designers must ask themselves, “What message are we trying to convey? and certain structural elements that come pre-defined within the HTML code. It is in the grid where all design elements (including text) find their due places. What do users need to know first? Which elements deserve the most attention?” lists (UL, OL), etc.

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Customer engagement guide: the what, why and how of effective messages

Intercom, Inc.

Remember those halcyon days when software was sold through licenses and you only had to win over each customer once to stay profitable? This means crafting a message strategy that truly engages its recipients on a regular basis. The anatomy of an effective message. Example messages that facilitate customer engagement.

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Customer Feedback Repository: Definition, Types, Tools, and How to Set One Up

The Product Coalition

It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Product managers usually choose a tool or piece of software to act as a repository, but really a repository is anywhere you keep feedback — even if it’s on paper in a drawer. That reduces risk.

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Dealing with an Underperforming Development Team

Roman Pichler

A development team does a good job if the following three conditions are fulfilled: First, the group reliably meets the agreed sprint goals and delivers product increments that offer a great user experience and exhibit the desired software quality. Third, the team observes sustainable pace. But this would be wrong.