Userpilot

AUGUST 31, 2023

What is customer acquisition for SaaS, and how can you leverage it to drive sustainable growth ? Customer acquisition funnel stages in SaaS are Awareness, Consideration, Evaluation, Conversion. What is the purpose of customer acquisition in SaaS? This article answers that and more. Book a demo now to learn more.

Research Software 86

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The Product Coalition

MAY 6, 2020

Are you still thinking over whom you can trust and depute implementing your big app idea? To help you make a better-informed decision about your future technology partner, we’ve conducted market and industry research in order to define the best cross-platform app development companies. You might wonder?—?why

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Userpilot

OCTOBER 2, 2023

Generative vs evaluative research methods are two techniques for conducting user research when managing your product. Both UX research methods are different but provide valuable insights to help your product development process. Decide which new feature to work on by using in-app surveys with open-ended questions.

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Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. Craft a user persona based on quantitative and qualitative research. Create a customer journey map including every single stage, milestone, and touchpoint that your users must engage with in order to achieve success.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

The Product Coalition

JANUARY 3, 2023

Usability testing is an important part of the app development process because it helps to ensure that the app is easy and enjoyable to use. This is particularly important for mobile apps, as users have high expectations for the apps they use and are quick to uninstall those that are difficult or frustrating to use.

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Userpilot

SEPTEMBER 7, 2023

At the very least, a journey map will help you easily analyze and make data-driven decisions to improve the user experience. In this article, we’ll cover B2B customer journey stages, how to build a B2B customer journey map, and the right tools to use. They conduct online research, ask peers, etc.

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Emerge Insights

FEBRUARY 19, 2024

When it comes to aligning design across products and teams, nothing beats a thoughtfully constructed design system. Far more than a simple file library, design systems are becoming mission-critical hubs that unify experiences, accelerate workflows, and reduce costs.

Research Software 52

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Userpilot

APRIL 25, 2024

Marketing research is essentially a method utilized by companies to collect valuable information regarding their target market. Through the common practice of conducting market research, companies gather essential information that enables them to make informed decisions and develop products that resonate with consumers.

Research Software 52

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Reveal

OCTOBER 14, 2021

Easy to use and understand analytics is a crucial part of every modern SaaS application. In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Table of contents: What is a legacy system? What are the major issues with legacy systems?

Analytic Tools 59

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Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

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UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

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Userpilot

NOVEMBER 20, 2023

TL;DR Technical product managers work with engineering and development teams on the technical performance of software products. While product managers are more customer and business-centric, technical PMs focus on the technical development and implementation of solutions. In-app survey created in Userpilot.

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Analytic Tools Feedback Software Research Software User Testing 87

Intercom, Inc.

OCTOBER 5, 2022

Your solution is only as good as your understanding of the problem. One of the reasons that many fail – particularly in earlier stages – is because they didn’t offer a compelling solution to a real problem that exists for customers. All too often, companies jump quickly from the problem to a single solution that they fall in love with.

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Userzoom

MAY 29, 2019

But no, actual people work here, and they not only ensure that our customers are getting the very best out of our user research software and services, but that the platform itself is as easy-to-use as possible. Role: Senior Product UX Researcher. My background is in psychology and decision making research.

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Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs).

Data Visualization 87

Data Visualization Analytic Tools Research Software Customer Experience 87

Usersnap

JULY 17, 2020

As a business, we’re regularly trying new products and tools to help us with our software development. Especially when building customer-centric products, the software text matters. Providing software in our customer’s native language impacts the user experience a lot.

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Userpilot

AUGUST 24, 2021

You keep hearing that self-service support in SaaS is a must. TL;DR: Use self-service customer support to capitalize on the 81% of users who try to solve their own software issues before reaching out for help. Utilize in-app marketing elements to keep your self-serve onboarding process contextual. how to get started.

Research Software 98

Research Software Feedback Software Reporting Tools Customer Experience 98

Userpilot

SEPTEMBER 29, 2023

As you read on, you’ll learn: The key responsibilities of SaaS growth teams. Examples of in-app experiments to drive growth. Growth engineer : This is a software developer or engineer who focuses on implementing technical solutions to support growth initiatives. This article provides the guide you need.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Data Visualization 98

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. Definitely not! Instead, research first helped Google emphasize user personalization.

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User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

APRIL 30, 2024

Marty Cagan is a well-known figure in the product management and technology industry. He is perhaps most recognized for his influential work as a consultant, writer, and speaker on product management, particularly within the realm of software and technology companies. Who is Marty Cagan?

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Userpilot

MAY 26, 2022

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

Feedback Software 87

Feedback Software Analytic Tools Research Software Education 87

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. Explore the best conversion rate optimization tools on the market. CRO analytics is about leveraging quantitative data and analytics to understand how users interact with a product, service, or series of web pages.

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Research Software 83

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. User research is a vital part of the design process. Since Thomas Watson Jr.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

Userpilot

NOVEMBER 17, 2022

Looking for a good user onboarding tool and wondering if Spekit is the best option for your SaaS company? In this post, we’ll discuss exactly that – which Spekit competitor is best depending on the different criteria that different SaaS companies may have. There is a better tool for your SaaS than Spekit!

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. Definitely not! Instead, research first helped Google emphasize user personalization.

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User Testing Research Software Customer Feedback Feedback Software 110

UX Planet

JANUARY 24, 2024

I decided to compile a list of all the apps, websites, and paid services that I find useful and worth investing in as a UX/UI designer. ChatGPT AI tools are highly effective for data analysis. Moreover, when it comes to user research, you’re required to analyze a huge amount of data.

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Research Software UX ChatGPT Data Visualization 52

ProductPlan

NOVEMBER 15, 2022

Regardless of whether you’re building products for software, hardware, or services, product managers of every stripe are considered the driver of a product’s strategic development and the single source of truth for questions, requests, and feedback related to their products. What is software product management?

Feedback Software 70

Feedback Software Analytic Tools Research Software Data Visualization 70

Userpilot

APRIL 21, 2022

Microcopy is the tiny words you can see on the websites and apps that guide users and contributes to customer satisfaction. You need a deep understanding of your target audience when writing a SaaS microcopy to ensure the messaging is relevant to users. What is SaaS microcopy? Gain (and keep) your users’ trust.

Research Software 93

Research Software Customer Experience User Testing Customer Feedback 93

Userpilot

JANUARY 11, 2022

From a SaaS point of view, a poor user experience can sometimes mean the loss of a paying customer , or perhaps hundreds of them. Imagine the scene: you’re browsing through your project management software like you do every work day, and suddenly you come across a new time tracking feature. Source: Walodesign.

Analytic Tools 98

Analytic Tools Research Software UX Customer Experience 98

Userpilot

NOVEMBER 25, 2022

In such a huge SaaS ecosystem these days, it is necessary to find ways to remove friction during the onboarding process if you want to keep a competitive edge. Two examples of the most popular interactive guides are interactive walkthroughs (which are very different from product tours) and in-app tooltips. What are interactive guides?

Research Software 80

Research Software Feedback Software User Testing Data Visualization 80

Userpilot

JANUARY 27, 2021

How important is the ease of use for the success of your SaaS company? Pawel Banhegyi asked 98 SaaS businesses a bunch of questions that revealed why you should make the ease of use and good, intuitive UX an absolute priority! We’re talking about a brand that’s famous for creating seamless user experiences.

Research Software 91

Research Software Feedback Software User Testing Data Visualization 91

Intercom, Inc.

APRIL 19, 2018

Yet competition and the exponential rate of change in software are pushing against that mission. Enter our philosophy of Run Less Software. It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Why did we choose them?

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Research Software Feedback Software Analytic Tools Customer Communications 192

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. These bots help businesses deliver both radical efficiencies and better, faster support experiences. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product?

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UX Studio

AUGUST 13, 2023

Voice technology is everywhere these days. The rise of AI voice technology has undeniably changed how we interact with digital products. Voice service technology is revolutionizing the way we interact with our devices. Three years have passed since then, and voice technology evolved a lot.

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UX Studio

APRIL 5, 2024

Thanks to generative AI tools, those days are as gone as dial-up internet. With the rise of readily available generative AI tools, it is now possible to create large bodies of text in a matter of seconds. In this article, we will examine the complexities of prompting and how AI writing tools can simplify the process.

Research Software 49

Research Software Feedback Software Data Visualization Generative AI 49

Userpilot

DECEMBER 5, 2023

Our ultimate guide explores: What exactly product design involves How to design successful products , and Tools that can help you design them. TL;DR The aim of the product design process is to create products that solve genuine customer problems, are functional, and offer a positive user experience.

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UX Planet

FEBRUARY 1, 2024

Picture this: You’re a stakeholder in a company specializing in enterprise SaaS solutions, and your team is embarking on developing a new product. Understanding the diverse needs of your potential users. UX User personas are like detailed maps that guide the development of a product to meet specific user needs.

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