Definition Technical Advisors User Friction 
Product Innovation Educators
DECEMBER 2, 2024
A custom ChatGPT model that helps accelerate product innovation Watch on YouTube TLDR In this episode, I interview Mike Hyzy, Senior Principal Consultant at Daugherty Business Solutions. Instead of focusing solely on today’s customer problems, product teams need to look 2-5 years into the future.
Product Talk
AUGUST 10, 2016
It’s this latter part of his definition that most intrigues me. We ignore the advice of Chip and Dan Heath where they advise us to avoid “whether or not” decisions (i.e. If your team doesn’t use OKRs, you can use any single metric that you want to improve—metrics like engagement, retention, revenue, customer satisfaction, NPS, etc.
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Userpilot
JANUARY 17, 2023
Value realization can make the difference between a customer who unsubscribes and a customer who becomes a brand advocate. If you want to build a loyal customer base and nurture product growth , your focus should be spent on making users realize the value of your product as soon as possible—which might be trickier than you think.
Intercom, Inc.
MAY 19, 2022
For the last couple of years, the pandemic has forced organizations to adapt and make changes in how they grow, provide support, and retain customers around the world. With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. Declan Ivory , VP of Customer Support at Intercom.
UX Studio: Product Management
JULY 14, 2021
As a design thinking consulting firm , we advise on product strategy, lead workshops, and offer customized training to equip your business with the best UX practices. On a call, we will discuss your challenges and motivations to craft a customized solution for your organization. . What if something fails?
PMLesson's Ace the PM Interview
OCTOBER 21, 2019
While there are lots of content out there advising on this subject, I would just like to call out one thing which I believe has helped me time and again: having empathy towards my interviewer. If I have to mention one specific thing that I learned from Exponent, then it is definitely the art of responding to estimation questions.
UX Studio
JANUARY 24, 2024
She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. But I also advise designers not to oversee the business side of the relationship. So just to give you an idea. So that’s amazing.
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