Product Innovation Educators

OCTOBER 30, 2023

Tips for creating customer use cases – for product managers Today we are talking about how to create and use customer use cases to guide product design. Summary of some concepts discussed for product managers [6:35] What is a customer use case? 8:36] How do we create a customer use case?

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User Testing Reporting Tools Customer Experience Research Software 326

Userpilot

NOVEMBER 27, 2024

Wouldn’t it be great to see all user interactions with your product as they happen? Think about all the insights you could gather to improve the user experience. Session recordings are digital recordings of user interactions with a website or app. However, session replay analytics tools don’t record users’ screens.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105

Product Talk

DECEMBER 18, 2024

Every single person that contributes to building a product, all of the makers in the room, we need to care about our customers, we need to make sure that what we’re building is going to work for them, and I want to introduce some ideas that will help you do that. I hate definition wars. It is an absolute requirement.

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Product Research Research Software Analytic Tools Feedback Software 238

Userpilot

DECEMBER 18, 2024

Without effective UX analytics that goes beyond collecting data, you’re losing valuable customers. Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. What is UX analytics?

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Data Visualization Analytic Tools Research Software User Testing 105

Product Talk

FEBRUARY 2, 2022

Engineers will hear different insights during your customer interviews. Since participating in a Product Talk Master Class about a year ago, Ellen says she’s been obsessed with aligning business goals to product value for her customers and has been working to implement pieces of that over time at her company. And this is a good thing.

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UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. But what is usability?

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User Testing Product Research Reporting Tools Testing 75

The Product Coalition

DECEMBER 23, 2021

Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. But, getting it right goes beyond the coding of the tests and the tools you use.

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User Testing Product Research Testing Reporting Tools 193

Product Talk

DECEMBER 7, 2022

Customer interviewing is one of the most valuable activities a product team can do. It’s simply the easiest, most sustainable way of learning about your customers and what they need. Customer interviewing is one of the most valuable activities a product team can do. What doesn’t count as a customer interview? Tweet This.

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User Testing Reporting Tools Customer Experience User Friction 268

Product Talk

FEBRUARY 5, 2025

Rather than talking about discovery as one amorphous concept, she encourages product people to think about specific actions they can take to help them chip away at discovery, like talking to customers every week or identifying their assumptions. Your interview is on your calendar, you talk to a customer every week.

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Product Research User Testing Customer Experience Framework 200

Folding Burritos

DECEMBER 4, 2019

Bugs can be valued in terms of quality outcomes like reducing support needs or improving user satisfaction. Finally, new features should be valued in terms of major business or customer outcomes that they’re aiming to serve (increasing CLTV, supporting a new vertical, compliance on new legislation, etc.).

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Customer Experience Research Software Product Research User Testing 585

The Product Coalition

OCTOBER 2, 2024

Stefan Röse breaks down how Quantilope is pushing forward customer development and the consumer research field. By Jon Matheson for Product Coalition Have you ever wondered how much a consumer is worth? Depending on who you ask, the answer will vary depending on what they genuinely know or understand about consumers.

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User Testing Data Visualization Customer Feedback Research Software 148

Alchemer Mobile

MAY 31, 2022

A mobile survey that is served to your customers at the right place and right time helps you understand who they are, why they use your app, and what improvements they want to see. Understanding and acting on emotion and sentiment are key to any customer experience strategy. Gather product feedback.

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Product Research User Testing Customer Experience Customer Feedback 243

Product Talk

MARCH 20, 2024

April 2nd: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like. It’s because most product people are stuck in a project-based idea-testing world. Register here. Register here. They’ve been a ton of fun.

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The Product Coalition

FEBRUARY 20, 2023

Product-market fit (PMF) is a tricky thing for startups. It’s that sweet spot where the needs of your target market perfectly align with what your product is offering, and if you’re a product manager at an early startup, it’s your job to help your product find that fit. And you can always feel product/market fit when it is happening.

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User Testing Product Research Product Marketing Customer Feedback 179

Alchemer Mobile

OCTOBER 13, 2020

Surveying your mobile customers is a great way to find out more about who they are, what drives them back to your app, how they feel about your app, and what they’d like improved. Every customer has unique preferences, tastes, likes, and dislikes. Intuitively, customer individuality makes perfect sense. Gather product feedback.

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Product Research User Testing Customer Feedback Customer Experience 246

Product Innovation Educators

SEPTEMBER 16, 2024

This approach focuses on understanding customer needs, generating quality ideas, and turning those ideas into real value. It’s what helps create products that customers love and keeps companies successful in the long run. Staying Close to Customers A big part of successful innovation is keeping a close connection with customers.

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The Product Coalition

MARCH 3, 2023

Startup growth expert, Matt Lerner, talks about his million dollar lesson learned while characterizing consumers. By Tremis Skeete , for Product Coalition Product people know that their greatest value lies in how well they understand consumers. He realized he was asking the wrong questions about consumers. Helps manage fraud 6.

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User Testing Research Software Feedback Software Product Research 158

Product Talk

JULY 10, 2024

This event is a great fit for Vice Presidents or C-level executives who manage product managers, designers, or engineers and want to connect with peers. August 13th: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like.

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UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. Our Process To make our interviews more fruitful, we established specific research objectives. During our tests, we identified some broader user behaviortrends: 1.

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Alchemer Mobile

AUGUST 10, 2021

While 18 common challenges may seem like a lot, each one is valid, and we can definitely empathize. We only get a small volume of customer feedback (25%). We don’t test with consumers enough (21%). Our product hasn’t hit market fit yet (13%). I don’t have enough time in my day. My team is too small.

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Product Innovation Educators

FEBRUARY 20, 2023

How to achieve product-market fit – for product managers This episode is sponsored by PDMA, the Product Development and Management Association. This speaker emceed the conference and presented on Lean Product Management: How to Achieve Product-Market Fit. Target customer 2. 8:38] How do we identify our target customer?

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User Testing Product Manager Product Management Data Visualization 273

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

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User Testing Customer Feedback Customer Experience Development 158

The Product Guy

MARCH 26, 2020

I took the initiative to research what could be done to improve them and progress the product. I would then brainstorm ideas on my own to prepare for the weekly meeting be prepared to share my own ideas and get feedback. I did my best to support my point, but without actually testing it, it boiled down to the CEO’s view against mine.

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Alchemer Mobile

NOVEMBER 9, 2022

Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. It means that the product focus has shifted to prioritize mobile as the main consumer channel, with others coming secondary. Not enough time in the day. We hear ya.

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User Testing Feedback Software Technical Review Product Manager 246

Intercom, Inc.

DECEMBER 10, 2019

In some ways, this discussion is more relevant to product teams, and product-led companies, than for growth teams, who are by definition focused on outcomes. It wasn’t enough to efficiently solve customer problems; we needed to be thinking about how we were helping our business to be more successful.

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Onboarding KPIs Framework Product Research User Testing 281

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

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Feedback Software Research Software Analytic Tools Data Visualization 89

UX Planet

MARCH 9, 2025

This can include user research and discovery, heuristic evaluation, and results of usability testing. Pain points : If youre going to redo the functional logic of your product, you should definitely add customer pain points. Pain points introduce friction in user experience and reduce the comfort of interaction.

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Product Research Research Software Feedback Software User Testing 115

Product Talk

JUNE 1, 2022

Not having enough time is one of the main reasons people say they can’t interview customers every week. For this edition of Product in Practice , we caught up with Dan Clem of Zonar Systems to learn how he set up user interview recruiting and began interviewing customers weekly as a result. But it doesn’t have to. Tweet This.

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Research Software Product Research User Testing Customer Experience 200

The Product Guy

MAY 7, 2020

Primarily there are 3 major aspects to understanding and performing well as a Product Manager, which are as listed below: Understanding the Role Definition Hard Skills required for the Role Soft Skills required for the Role. Understanding the Role Definition. Definition of PM role.

Technical Review 398

Technical Review Product Manager Product Management Research Software 398

Userpilot

APRIL 16, 2025

Your customer information lives in Salesforce, while your support tickets are in Zendesk, your product usage data in Mixpanel, and your marketing campaigns in HubSpot. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. But that view only reflects web users.

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Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. The skill of running effective user interviews is key to defining your target users, finding product-market fit , growing your product, figuring out what to build next — or just simply understanding how users perceive your product.

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User Testing Customer Feedback Customer Experience Data Visualization 157

Product Talk

APRIL 16, 2025

Others assumed their users were all experienced developers. Do they pair program with their customers to understand where there are gaps in their documentation or their endpoint coverage? Do they usability test their API? Lets start with the Users endpoint. API teams need to think about onboarding just like everyone else.

Feedback Software 163

Feedback Software Product Research Customer Experience User Testing 163

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

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Data Visualization Customer Experience User Testing Customer Feedback 279

Product Talk

MAY 18, 2022

You might need to get buy-in or support from leadership, you may need to collaborate with user research or data science teams, and you will likely experience some overlap with customer-facing teams like sales, marketing, and customer success. Your sales rep is responsible for renewing revenue from existing customers.

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User Testing Customer Experience Customer Feedback Product Research 282

Roman Pichler

SEPTEMBER 11, 2023

I view it as an entity that creates tangible value for users and possibly customers as well as the business. Once you’ve identified and selected a specific product, you can take the next step and determine the people who are required to create or progress it and generate the desired user and business benefits.

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Reporting Tools User Testing Customer Experience Product Research 387

Product Innovation Educators

FEBRUARY 17, 2025

Early in her career, Francesca encountered this phrase alongside the common description of product management as sitting at the intersection of business, user experience, and technology. While this description aimed to emphasize ownership and agency in decision-making, it created some misconceptions about the role.

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Reporting Tools Feedback Software Customer Feedback Technical Review 179

Intercom, Inc.

MARCH 18, 2021

In previous episodes, we’ve talked about how customer feedback and cross-team collaboration play a crucial role in the features and updates we build here at Intercom. Or rather, two – conversation topics and custom reports. I mentioned at the start our company values: obsessesing over our customer success.

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