Userpilot

APRIL 29, 2024

Wondering how to segment customers to increase their engagement with your SaaS product? How to create segments. Book the demo to find out more! Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is customer segmentation? If yes, this guide is for you!

Customer Experience 105

Customer Experience User Testing Customer Feedback Analytic Tools 105

Userpilot

JULY 18, 2023

It takes a fair bit of effort and time to keep up with the constant innovation in the product management software space. Fear not though, as our product management software guide will give you insights into some of the best-in-class applications that will boost your team performance and help you build successful products!

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

OCTOBER 27, 2023

What are Mixpanel cohorts and how to use them to gather actionable insights? Userpilot provides better value for money and is a user-friendly no-code solution that allows you not only to gather insights but also act on them. Book the demo to check it out! How do I create a user cohort report in Mixpanel? Ready to dive in?

Data Visualization 105

Data Visualization Technical Review Analytic Tools Software Review 105

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. If you’d like to learn more about Userpilot analytics and how they compare with GA4, book the demo! Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is behavior flow analysis?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Communicate product news with in-app messages so customers don’t inquire about them via tickets.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

OCTOBER 6, 2023

On the other hand, a B2B sales funnel concentrates on converting these qualified leads into paid customers through demos, pricing discussions, and other client-facing activities to close the deal. Review stage (BoFu). So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel.

B2B 105

B2B Analytic Tools Feedback Software Data Visualization 105

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? Book a demo now to learn how Userpilot helps you collect feedback data and analyze the sentiments behind it. Create surveys code-free with Userpilot! Use in-app modals to invite users to interviews.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Reporting Tools 105

Alchemer Mobile

DECEMBER 5, 2022

This is about how companies communicate with their customers in the mobile world. These messages build up – messages from our friends, our family and yes, the companies we’ve allowed into our inboxes, given our phone numbers, and whose apps we’ve installed. We do not have to guess how this plays out – we already know.

Feedback Software 130

Feedback Software Customer Communications User Testing Software Review 130

Userpilot

MAY 3, 2023

We look at the onboarding features Pendo offers, how to use them, and their pros and cons. Thanks to the template library, they are easy to create but not so easy to customize without coding. Userpilot offers more UX patterns than Pendo and its onboarding experiences are easier to customize without coding skills. Book the demo!

Onboarding KPIs 98

Onboarding KPIs Software Review Analytic Tools Data Visualization 98

Userpilot

MARCH 7, 2024

Our guide explains how to build and analyze funnel reports for actionable insights. TL;DR Funnel reports are analytical tools for visualizing the stages of the customer journey and analyzing how users progress from one stage to another. Book the demo! Here’s how to use it to build a funnel report.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

Userpilot

MAY 21, 2024

But what are these best practices and how can you implement them? Let’s explore customer lifecycle management (CLM), its phases, and the best practices you can apply in SaaS without coding! Activation : When new users become active users through onboarding processes or live demos. How to implement it? How to implement it?

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. Offering a free trial or demo to showcase product value and encourage sign-ups. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Userpilot

JANUARY 3, 2023

Prevent negative reviews. How to identify churn risk signs hiding in your product: Talk to your customer success team. Identifying churn risk helps you prevent customer attrition due to factors under your control. Prevent negative reviews. How to identify churn risk factors. Identify decreasing product usage data.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. You might be wondering, how to compete. How is marketing for software products different?

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Onboarding KPIs 98

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. If you're looking to perform a UX audit of your own, book a Userpilot Demo to see how we can help you with it. A step-by-step guide to the UX audit process There are no standardized steps on how to conduct a UX audit. You can also invite users for interviews.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 22, 2024

Offering personalized demos to show the product’s value and encourage deeper engagement. Using targeted in-app messages to guide users through key features effectively. Encouraging referrals and reviews to expand word-of-mouth. Implement the customer success best practices with Userpilot code-free.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

NOVEMBER 28, 2022

How do you lower your churn rate and make sure all your users stick around? How to calculate churn rate so you know where you stand. For one, churned users leave negative reviews. Here’s why: Churned users leave negative reviews. If you have negative reviews, that seriously impacts your ability to get new users.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

APRIL 3, 2024

Wondering how to create a resource center for your SaaS product? If you want to know more about how Userpilot can help you create a content resource center, book a demo now. Try Userpilot and Take Your Self-Service Support to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a resource center?

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 26, 2023

In this in-depth review, we’ll explore the features, benefits, and limitations of Mixpanel Analytics and why you might need to find a better alternative for you. Drop-off analysis in Mixpanel shows where users get stuck and how to reduce friction. You can investigate the possible reasons and decide how to deal with them.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Software Review 98

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

FEBRUARY 3, 2023

Let’s take a closer look at what customer analysis is, its benefits, and how to get started. Leverage product analytics to do a customer behavior analysis and get a better understanding of how customers interact with your product. Create in-app surveys code-free with Userpilot. Do they represent a certain demographic?

Analytic Tools 98

Analytic Tools User Testing Research Software Feedback Software 98

Userpilot

MAY 17, 2024

We also explored how to avoid common gamification challenges and maximize product engagement. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is gamification? In-app messaging created with Userpilot. How Memrise keeps users engaged. The best part?

Customer Experience 52

Customer Experience UX Onboarding KPIs Data Visualization 52

Userpilot

APRIL 30, 2024

This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal. Book a demo now to find out more.

Onboarding KPIs 103

Onboarding KPIs Data Visualization User Testing Analytic Tools 103

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. Invite customer reviews, encourage referrals, and create loyalty programs at the loyalty stage.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 17, 2022

Looking for the best NPS surveys software to help you understand customer sentiment and improve customer loyalty with just one simple survey? That’s why we’re taking a look at the best NPS software so you can find the best match for your business and get on the road to sending those insightful surveys!

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Software Review 98

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. How are customer experience gaps created? Such unmet expectations can occur due to several reasons.

Customer Experience 102

Customer Experience Feedback Software Customer Feedback Data Visualization 102

Userpilot

NOVEMBER 21, 2022

In this article, we’re going to break down what beta testing is, what makes a good beta tester, how to find and recruit them, and the difference they can make for you and your software. Reviews, chatter on social media, and forums can all drive interest before a launch. How to design a good beta test.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

Userpilot

SEPTEMBER 25, 2023

It’s a popular strategy in the enterprise software space. If you want to see how Userpilot can help you implement your PLG motion and track its success, book the demo! It’s an approach that is often preferred when selling software to larger enterprises. How to build a successful product-led growth motion?

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Userpilot

NOVEMBER 9, 2023

Monitoring online reviews on sites like G2 and Capterra (for SaaS) to understand customer expectations and see where your product is lagging. Since you’ll need reliable software to perform many of these tactics, why not book a Userpilot demo to see how you can elevate the product experience? Checking reviews on G2.

Customer Satisfaction 105

Customer Satisfaction User Testing Customer Feedback Feedback Software 105

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. This is crucial because it determines how we might position and market that feature, how we enable our sales team, and so on.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

AUGUST 20, 2022

Customer love improves word of mouth, positive reviews, customer retention , customer loyalty, and customer stickiness. Use emotional design and messaging to develop brand consistency. You can quickly implement a lot of these strategies with customer success software. Get an Userpilot demo to try it yourself.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are. How to identify detractors? So let’s jump right in! What are NPS promoters?

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

NOVEMBER 19, 2022

So, let's learn tips and tricks on how to drive effective in-app engagement right away. Behavioral segmentation helps you determine power users and reach them with in-app modals to ask them to review your product on sites like G2. Then, you can reach abandoned-cart segments with email marketing campaigns and in-app messages.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. How to identify which touchpoints are essential for your business?

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JANUARY 22, 2024

In SaaS, the low-touch and hybrid models are more popular, while enterprise software – very high-touch, so consider your industry when choosing the model. Want to see how Userpilot can help you execute your customer success model? Book the demo! How to select the right model for your customer success strategy?

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Userpilot

OCTOBER 11, 2022

While you can use Userpilot for collecting customer data and building segments, Salesforce will be good for customer relationship management software. Lead segmentation refers to dividing your collection of leads into smaller lists based on user activities or characteristics that you can use to send more persuasive messages.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Experience 98