Userpilot

JANUARY 9, 2023

You can use to-do lists or demo pages to prompt action like Notion does in the example below. You can also use demo data if it applies to your product. Leading new users to a dashboard with demo data they can experiment with quickly helps them experience how your analytics work. Book a demo to try it!

Customer Experience 88

Customer Experience Analytic Tools Research Software Data Visualization 88

Userpilot

SEPTEMBER 29, 2022

A typical growth process involves tracking customers’ in-app actions, collecting feedback via microsurveys, generating data-driven experiment ideas, and conducting A/B experiments. Userpilot helps you track, gather, and analyze user data as part of your growth engineering process. Book a demo to learn how.

Analytic Tools 85

Analytic Tools Feedback Software Customer Experience User Testing 85

Userpilot

MAY 1, 2024

This article provides a step-by-step process to elevate your product experience from “good enough” to “superb”. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience. Book a demo to find out more.

Customer Experience 81

Customer Experience Feedback Software Analytic Tools Product Research 81

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 82

Customer Experience User Testing Analytic Tools Feedback Software 82

Userpilot

OCTOBER 31, 2023

This article explores 15 strategies to help you achieve that. TL;DR A free trial is a sales strategy that allows prospective customers to use your product for a limited time. Types of free trial models in SaaS: opt-in and opt-out free trials, freemium , free trial after a demo, and free trial with gamified extensions.

Feedback Software 78

Feedback Software Research Software User Testing Onboarding KPIs 78

Userpilot

NOVEMBER 22, 2021

When it comes to feature adoption , free trials and product demos are two tactics that companies commonly use to acquire new users. In this article, we’re going to go over the benefits of each approach as well as explore how using both free trials and demos can benefit most SaaS companies. What is a free demo?

Demo 95

Demo Feedback Software User Testing Customer Experience 95

Userpilot

NOVEMBER 2, 2023

You will also learn how to choose the right growth strategy for your SaaS and how to leverage marketing-led growth to achieve your business goals. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Most companies use all 3 strategies to some extent.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

The Product Coalition

JANUARY 27, 2024

Product-Led strategy: User-Centric Approach, Customer-Centric Metrics Focus on self-service onboarding and scalability. Sales-Led strategy: Sales-Centric Approach. Personalised demos to educate and persuade customers. Ninad Kulkarni wrote a good piece about how to choose between the two. Revenue Centric Metrics.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

FEBRUARY 25, 2022

Want to improve your user experience metrics to make your SaaS business successful? User experience is key to keeping your customers engaged and happy. It begins with the first-ever interaction a user has with your product and continues throughout the user journey until they decide to leave.

Customer Experience 94

Customer Experience Feedback Software Onboarding KPIs Analytic Tools 94

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. In fact, a bad notification user experience can ruin the whole product for the user and even cause churn. Let users have more granular control over your app’s notifications. What are notifications?

Customer Experience 94

Customer Experience User Testing User Experience Customer Feedback 94

Userpilot

MARCH 20, 2024

You can implement many software monetization strategies in your product, but picking the right one can be a challenge. In-app advertising provides revenue without charging users and should be paired with lead-generation strategies to increase revenue. Book a demo now. What is a monetization strategy?

Analytic Tools 59

Analytic Tools Feedback Software Data Visualization Strategy 59

ProductPlan

FEBRUARY 22, 2023

The pressure doesn’t let up even after you decide on your product strategy and communicate your vision on your roadmaps. Therefore, executing an ambitious product roadmap with proper planning is not only possible but also an exciting experience. A successful product never sacrifices the user experience.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

SEPTEMBER 23, 2022

10 actionable strategies to reduce screen complexity. If customers consistently have a positive experience with your product, both specifically with the UI design and the experience as a whole, they’ll keep their subscription and spread the word to their network. 10 strategies to reduce screen complexity in SaaS.

Customer Experience 75

Customer Experience User Testing User Experience Data Visualization 75

Userpilot

OCTOBER 4, 2022

Along with numerous operational metrics (cost per acquisition) and business metrics (revenue per month), you should also pay attention to user experience metrics. These help you understand: how users feel about your product. whether or not the user interface is easy to use. how much time users spend on a feature.

Customer Experience 71

Customer Experience Onboarding KPIs Feedback Software Analytic Tools 71

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. This radical change removes the myth that without product manuals, traditional lead generation, sales demos, & POC setup, a product cannot grow. Let’s move the case.

Research Software 157

Research Software Technical Review Strategy Product Research 157

Userpilot

AUGUST 23, 2023

Segment customers based on these to create different user journeys. Personalize the customer experience based on past user experiences, such as their jobs to be done. You can use metrics to measure customer experience through the buyer’s journey. What is customer experience design?

Customer Experience 73

Customer Experience User Testing Customer Feedback Feedback Software 73

Userpilot

DECEMBER 10, 2022

By reducing friction in your user experience, you will improve engagement , drive loyalty and retention, and ultimately boost conversions. In this article, we’ll cover: What is user friction and how it can kill your relationship with customers? How to identify user experience friction. Cognitive friction.

Customer Experience 90

Customer Experience User Friction User Testing Customer Feedback 90

Userpilot

JUNE 20, 2023

Cultivating user trust is critical to the success of any long-term product strategy. It is also one of the central goals of the user experience design process. It also explores 15 strategies that help UX designers build trust in potential users. What is user trust? Customer journey mapping.

User Testing 88

User Testing Customer Feedback Customer Experience UX 88

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? By the end of this article, you’ll better understand B2B marketing, the marketing strategies, and tactics available to you, as well as, how to implement a B2B marketing strategy. Book a demo today to learn how! Step 4: Define your pricing and sales strategies.

B2B 93

B2B Feedback Software Product Marketing Customer Experience 93

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 82

Customer Feedback Product Research Feedback Software User Testing 82

Userpilot

NOVEMBER 14, 2022

This article discusses customer marketing, its importance, types, and the best customer marketing strategy for your SaaS business. Product marketing strategies focus on optimizing the product and its usage while customer marketing strategies focus more on creating user segments and marketing to those segments effectively.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

MARCH 31, 2023

How do you build a successful free-to-paid conversion strategy for your SaaS? This is a question every customer success manager must address in order to turn free users into paying customers. TL;DR The free trial conversion rate is the percentage of users that upgrade from a free trial to a paid account. Get a demo now.

Feedback Software 81

Feedback Software Onboarding KPIs Strategy Customer Experience 81

Userpilot

NOVEMBER 19, 2023

It’s much easier to sell to existing customers than to win over strangers, but how exactly do you cross-sell to SaaS users? This article answers your questions with proven cross-selling strategies and examples from top SaaS companies. Book a demo to explore more. Why implement a cross-selling strategy?

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Book a demo with our team to learn more! But look no further!

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

Userpilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. TL;DR In-app events are actions users take inside your products. How to track in-app events?

Analytic Tools 93

Analytic Tools Data Visualization Events Onboarding KPIs 93

Userpilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints. Book the demo! What is a customer retention strategy?

Data Visualization 86

Data Visualization User Testing Customer Feedback Analytic Tools 86

Userpilot

DECEMBER 19, 2022

This makes customer retention an important performance indicator for any business strategy. It also dives into twelve strategies to help you retain customers long-term. Identify customer pain points and work on resolving them to improve customer experience. Book a demo today to learn more! JTBD User segmentation.

Feedback Software 91

Feedback Software Customer Experience Customer Feedback Product Research 91

Userpilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term. What does PLG stand for in marketing?

Analytic Tools 88

Analytic Tools Feedback Software Onboarding KPIs Marketing 88

Userpilot

APRIL 12, 2023

What’s a user adoption strategy? TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption. TL;DR A user adoption strategy is a plan for user education and onboarding so that they progress smoothly toward activation and adoption.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Feedback 98

Userpilot

JULY 20, 2023

But you can turn all that around with the right strategies. Reducing customer churn rate with Userpilot: Monitor in-app user behavior to predict churn. Book a demo with Userpilot to learn more. Personalize the onboarding process for new customers Use a welcome screen to collect vital data from new users.

Customer Experience 81

Customer Experience Feedback Software Analytic Tools Data Visualization 81

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 77

Feedback Software User Testing Customer Experience User Friction 77

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Use cohort tables to understand how different user segments engage with your product, then improve. Book a demo to get started! What is customer retention?

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Gainsight

OCTOBER 20, 2021

Leading a go-to-market strategy can feel like a hailstorm. And all the while, the pressure of launching a successful go-to-market strategy is forming all around. There are three pillars to support your product-led go-to-market strategy and lead your team to success. Why perfect your product-led go-to-market strategy?

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97

Userpilot

APRIL 1, 2022

How do you develop and implement a SaaS localization strategy? Product localization makes the product accessible to users in foreign markets with different languages and cultures. A product localization strategy should cover all the aspects of UX like marketing , sales , features , or UI changes. What is software localization?

Research Software 95

Research Software Feedback Software User Testing Product Research 95

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 87

Data Visualization User Testing Customer Feedback Customer Experience 87

Userpilot

APRIL 30, 2024

Try Userpilot and Take Your Product Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required How did Marty Cagan get started in product management? Top Marty Cagan books product managers should read With all that experience, Marty surely has tons of strategies and insights to share.

Analytic Tools 91

Analytic Tools Research Software Feedback Software Books 91