Intercom, Inc.

FEBRUARY 26, 2018

It’s even harder if you don’t know all of the armies on the field, their strategies and weapons, or even who’s a friend and who’s a foe. In this battle, I’ve found a secret weapon hidden within one of our core engineering strategies, an idea called Run Less Software. Basic technology execution is becoming easier too.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

ProductPlan

MARCH 17, 2020

Does your management team appear to occasionally have the attention span of a fruit fly in a farmers market? You’re probably dealing with leadership suffering from shiny object syndrome. When SOS sets in, it creates a cascade of chaos, unleashing all sorts of problems for the product team. Preparing for Shiny Object Syndrome.

Technical Review 69

Technical Review Development Team Review Artificial Inteligence User Testing 69

ProductPlan

JULY 1, 2020

Let’s begin this process by reflecting and reviewing. User behaviors changed a lot since January, so many of the key metrics companies and product teams care about have also been impacted. Going into this year, the number one thing product managers wanted out of 2020 was finding a clearer purpose and company strategy.

Development Team Review 87

Development Team Review Technical Review Customer Feedback Onboarding KPIs 87

Bain Public

APRIL 25, 2022

We had some insightful discussions and they confided in me the challenges the local startups and ecosystem were experiencing regarding their roadmap development. "I Soko was a great technology and had a number of applications. We got lucky; they saw our potential and did our diligence. X Machina-AI Inc.

Technical Review 52

Technical Review Development Team Review Systems Review Artificial Inteligence 52

Product Talk

MARCH 2, 2016

I love that Marty Cagan and Jeff Patton have long been advocates of dual-track development. If you aren’t familiar with dual-track development, it’s the separation of product discovery from product delivery. User stories and user story mapping help a team align around the top priorities and get clarity around what they are delivering.

Product Research 140

Product Research Data Visualization Software Review Technical Review 140

PMLesson's Ace the PM Interview

JULY 12, 2022

There are also some other simpler and more technical guidelines to follow: Include your contact information—your name, address, and phone number. You can ensure that every body paragraph hits home by: Reading up on what the employer is looking for, both in the job role and in a team member, so that you can display what they want.

Technical Review 52

Technical Review Product Management Product Manager Data Visualization 52

The Product Coalition

JUNE 26, 2023

Many have a well-defined AI strategy and have made considerable progress. However, the emergence of generative AI presents an opportunity for these enterprises to revisit their AI strategies and plans. Remember that we are still in the nascent stages of generative AI technology. The risk of falling behind is real.

Generative AI 110

Generative AI Customer Communications Technical Review Reporting Tools 110

Intercom, Inc.

JUNE 3, 2021

And so, now’s the time to start thinking about accelerating our business strategies and grabbing the opportunities it brings. That’s the advice of the Sequoia team in their last memo, “ COVID Accelerated the Future, Now Seize It ,” and for the last couple of months, that’s certainly been on the top of our minds here at Intercom.

Strategy 228

Strategy Feedback Software Research Software Software Review 228

ProductPlan

JULY 10, 2020

Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Or, while most of the customers raved about our support team, others expressed frustration around how long it took to get a response to their support requests.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

ProductPlan

JUNE 1, 2023

Where are product teams getting their feature ideas? Most concerningly, 19% of respondents reported that their top source of ideas comes from senior management, who are often disconnected from both customers and the product development process. Why do product teams become feature factories?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Gainsight

JUNE 4, 2019

We wanted to save a spot on the biggest stage in customer success to honor teams that made an impact in four different categories over the last year. The Human First Award: This one honors the team that showed an uncompromising dedication to the success of the individuals in their organization, their customer base, or their community.

Development Team Review 8

Development Team Review Technical Review Software Review Customer Experience 8

UX Studio: Product Management

JULY 29, 2020

What does leadership entail in the context of design? How does an organization benefit from strong design leadership? Hired as external consultants, researchers, and product designers, sometimes we are asked to join an existing product team and help in transforming an organization from the inside. . Listen first.

Leadership 56

Leadership Research Software Development Team Review Product Research 56

DISQO

SEPTEMBER 25, 2019

But having an eccentric founder, a well-funded strategy, or a high-profile CEO isn’t the only way to innovate. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

But having an eccentric founder, a well-funded strategy, or a high-profile CEO isn’t the only way to innovate. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

DISQO

SEPTEMBER 25, 2019

But having an eccentric founder, a well-funded strategy, or a high-profile CEO isn’t the only way to innovate. Alongside a series of mergers, eight years ago Cambia founded a dedicated innovation team dubbed the Innovation Force — a common innovation investment nowadays, but ahead of its time back in 2011. “In

Healthcare 40

Healthcare User Testing Development Team Review Systems Review 40

Product Talk

FEBRUARY 10, 2021

Hope also does some leadership coaching with her own company, Fearless Product. Teresa: For those of you that are Product Talk readers, Melissa writes our Product in Practice series where we’re sharing stories about teams doing great discovery work, so you may have seen her name there. Let’s go ahead and dive in.

Product Research 292

Product Research Data Visualization Research Software Analytic Tools 292