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What’s a Customer Success Handbook and why it’s important?

Gainsight

That’s why you should consider maintaining a customer success handbook to scale knowledge transfer for new employees and set standards that everyone in your organization can follow to deliver on customer outcomes. What is a customer success handbook? How should a customer success handbook be developed?

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Book Review – Radical Product Thinking – Radhika Dutt

Business of Software Conference

Book Review – Radical Product Thinking – Radhika Dutt. Radical Product Thinking is a clarion call for vision-driven product development over the iterative approach that has, for many, become the orthodox approach to product strategy and management. Your vision must connect to your day-to-day activities.

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This Framework Gives You Product Management Super Powers

The Secret PM Handbook

Create A Compelling Product Vision By Writing The (Amazon) Review First. Of course, a huge amount of our time and energy is taken up in the “solution” area – writing requirements, prioritizing, agile development, roadmaps, working with developers, and ensuring quality. The Best Way To Understand Agile.

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Lessons from GitLab: Implementing Customer Success Operations At Scale

Gainsight

GitLab is an open-source, code-collaboration platform for git repository management, code reviews, issue tracking, wikis, and continuous deployment tools, enabling users to create, review, and deploy codes. I transitioned to a software company focused on financial planning. Is it just ARR?

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Combining DevOps and Agile Transformations to Achieve Business Outcomes

Agile Velocity

DevOps is the practice of software development (Dev) engineers and of IT operations (Ops) working together during a product’s entire lifecycle, from design through development to production support, in order to shorten the total lead time (from concept to cash) and to provide predictable delivery of high-quality products.

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This Framework Gives You Product Management Super Powers

The Secret PM Handbook

Create A Compelling Product Vision By Writing The (Amazon) Review First. Of course, a huge amount of our time and energy is taken up in the “solution” area – writing requirements, prioritizing, agile development, roadmaps, working with developers, and ensuring quality. The Best Way To Understand Agile.

Framework 170
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Scaled Agile – Why? When? How?

Modus Create

In this blog post, we’ll review why, when, and how organizations should consider adopting Scaled Agile. Do teams within your organization embrace the vision? There are lots of benefits to being the biggest, including tons of training and certification courses, mature templates, handbooks, and supplemental materials.

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