Intercom, Inc.

NOVEMBER 14, 2018

There are many parts to a high-performing sales organization – the right people, processes and strategy, to start. The point of tracking sales KPIs is to drive action for our team, not just to display them on a sales dashboard. This KPI is also referred to as Marketing Qualified Leads (MQLs).

Data Visualization 188

Data Visualization Outbound Inbound KPI 188

Folding Burritos

JANUARY 25, 2018

There’s high-level communication and discussion, and there’s low-level interaction with stakeholders about the day-to-day of the product’s development and operation. How’s that KPI doing?”. Most of the example questions above are about the delivery side of product development , and they come naturally.

Data Visualization 347

Data Visualization Product Research Feedback Software Reporting Tools 347

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Do this on a quarterly basis as this is how often the situation in your organization will change.

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Acquisition Strategy.

User Testing 118

User Testing Document Product Marketing Marketing 118

Mironov Consulting

FEBRUARY 6, 2020

And I entirely reject gross revenue as a company-wide KPI. Let’s bid on that, and as sign just a few folks from core development if we win.”). IMHO, setting gross revenue as a primary KPI encourages sloppy short-term thinking, whale hunting, and fictitious business cases. Yet it’s the first KPI proposed by many exec teams.

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Gainsight

DECEMBER 23, 2019

‘Cause many times if it’s a more… Call it a developer tool product, it might be more complicated to work through some of the requirements. For SMB you want to have more of a one to many strategy. A million things going on outbound-driven, rapidly changing. What’s the uber KPI for the department?

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52