Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. This article details everything you need to know about the ins and outs of successful customer satisfaction surveys.

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Birst BI

DECEMBER 18, 2018

Historically, business users have been presented with dashboards that describe the current state of a KPI, i.e. Net Profitability, Customer Retention, and more. What happens next is a treasure hunt in identifying the drivers of the KPI’s behavior. What business pain points does Birst Smart Analytics address?

Data Visualization 89

Data Visualization Analytic Tools Artificial Inteligence KPI 89

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. What is customer activation?

Analytic Tools 88

Analytic Tools Feedback Software Research Software Data Visualization 88

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. UX KPIs are of two types: behavioral (what your users do) and attitudinal (how your users feel and what they say).

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

JANUARY 16, 2024

Use ChatGPT to understand the motivations, goals, and frustrations of your users. Create detailed user personas and craft targeted stories for these personas. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. What is the break-even point for the product?

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? The planning and tactics are set against that vision.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

ProductPlan

FEBRUARY 8, 2022

In a nutshell: Product management strategically drives the development, market launch, and continual support and improvement of its products. Product management owns the product roadmap, and their most important stakeholder is the product’s users/customers. How does the use of the product solve their pain point?

Data Visualization 99

Data Visualization Feedback Software Reporting Tools Research Software 99

Userpilot

FEBRUARY 21, 2022

Whether you have a brand new product launch in the pipeline or planning to r elease a new version or feature , our article will guide you through the process step by step and help you develop an effective launch plan. Setting your KPIs will help you track the effectiveness of your marketing strategy. How do you launch a SaaS product?

Research Software 87

Research Software Feedback Software Onboarding KPIs Product launches 87

Userpilot

APRIL 23, 2021

Benefits of user personas B2B SaaS User Persona Examples B2B SaaS Examples with Multiple User Personas – Userpilot, ActiveCampaign, Kontentino 1. SaaS User Persona Example -Userpilot: Product Manager 2. SaaS User Persona Example-Userpilot: Product Marketing Manager 3. How to create a user persona?

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

ProductPlan

AUGUST 10, 2023

Yet the customer experience continually improves while KPI targets come into view. Alternatively, how can we let our current customers suffer and miss out on easy wins just to chase after something that might not even work and won’t generate meaningful revenue for years? The planning and tactics are set against that vision.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

Userpilot

NOVEMBER 24, 2022

Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development. It helps you implement a customer-centric approach that encourages a long-term customer relationship. Reach stage. Engage stage.

Feedback Software 91

Feedback Software Analytic Tools Framework Onboarding KPIs 91

Userpilot

AUGUST 30, 2021

Product analytics is user-centric data that reflects how your customers engage and interact with your product. A product analytics tool is a type of software that enables you to measure and visualize user data. Let's get started… TL;DR. What are product analytics tools? Not necessarily.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Radical Product

MAY 5, 2020

An iteration-led approach can move financial KPI up and to the right, but it doesn’t always make our world better. In 2017 Geordie Kaytes, Nidhi Aggarwal, and I developed Radical Product Thinking as a vision-driven alternative to the iteration-led approach for building products. What’s the Real Pain Point ?

KPI 52

KPI Vision User Friction Agile 52

Product Manager in Heels

DECEMBER 22, 2016

Identifying common problems your customers are having comes from recognizing patterns in customer behavior, business objectives and internal/external feedback. This is how I've managed to identify and validate customer problems. Listen to your customers The first step to understanding your customers is to talk to them.

User Testing 40

User Testing Customer Feedback Customer Experience User Friction 40

Bain Public

JANUARY 11, 2022

Let’s face it, most organizations have poor habits around roadmap completion — this is why getting leadership (or stakeholders) to develop consistent, stable and familiar routines reinforced through repetition and communication is valuable. Do you validate the pain point and place it in a parking lot for triage?

Onboarding KPIs 52

Onboarding KPIs Weak Development Team User Friction Customer Experience 52

Modus Create

JULY 8, 2022

Companies like Microsoft, Verizon, Volkswagen, Pfizer, Sony, and Amazon are reaping the benefits of development and delivery at scale. In this article, we reveal some of the pain points that drove the migration to micro frontends for such organizations, based on our direct experience. . Satisfying All User Personas.

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95

Amplitude

JANUARY 26, 2021

Our Chick-fil-A One app is our loyalty app that allows customers to order ahead, earn points, and redeem those points for food rewards. Not only is the purchase funnel a key KPI, but we also monitor how customers pick up their order (e.g. curbside, drive-thru, takeout) and whether or not users redeem their rewards.

Data Visualization 59

Data Visualization Analytic Tools Research Software Customer Experience 59

Sachin Rekhi

JUNE 18, 2015

Over the past year at LinkedIn I developed a strong appreciation for using Net Promoter Score (NPS) as a key performance indicator (KPI) to understand customer loyalty. Net Promoter Score (NPS) is a measure of your customer's loyalty, devised by Fred Reichheld at Bain & Company in 2003. The Origin of NPS.

Product Research 107

Product Research Customer Experience User Testing KPI 107

Mixpanel

JUNE 10, 2020

No matter the industry, product experimentation should always be done with your customers top of mind. In terms of our core product, this might mean adding capabilities that make it easy for users to transfer funds from one account to another. This could be anything from a feature, to a customer request, or a business requirement.

User Testing 75

User Testing Weak Development Team Product Research Customer Feedback 75

The Product Coalition

JANUARY 24, 2021

preset quarterly goals or strategic need to focus on a new KPI) A broader change in your industry and/or prototypical customer’s life (e.g. Audience User personas and stories are other useful ways to provide helpful background context for your team.

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

Mixpanel

OCTOBER 17, 2022

If you are a growing business, it’s common to add more people–more developers, more designers, more product managers. Each set of users requires different tactics and key results. Mixpanel is a kind of master, guiding the other customer engagement platforms in order to execute these actions.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Whether you are an e-commerce brand, B2B company, or another type of business, your website is likely to be the first impression many potential customers get of your company. Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. Why redesign?

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

Mixpanel

JUNE 12, 2023

All of this context allows us to move faster to deliver richer insights that can identify user trends and inform our recommendations for product development. In addition, QA teams are doing analysis and monitoring autonomously, and development groups are finding bugs based on their own anomaly detections in metrics.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Mixpanel

JUNE 12, 2023

All of this context allows us to move faster to deliver richer insights that can identify user trends and inform our recommendations for product development. In addition, QA teams are doing analysis and monitoring autonomously, and development groups are finding bugs based on their own anomaly detections in metrics.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Customer Experience 52

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Value Propositions.

User Testing 118

User Testing Document Product Marketing Marketing 118

The Product Coalition

JULY 8, 2020

For Paul, it’s easy to see his users’ interests and behaviors but with operational data, Paul will never understand why people are taking certain actions over some other actions in the application. Paul reads data through beautiful charts but Paul has a very hard time predicting what to develop next just by looking at past datasets.

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. 1) Inclusion within the product development process. Centralized UX teams are decreasing as more UXers are embedded throughout the product line.

User Testing 91

User Testing Product Research UX Data Visualization 91

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. Just in brief, how big should you scale your Customer Success team? CS: So April is a veteran in the customer success space and has over 10 years of experience in SaaS companies.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

ProductPlan

JULY 9, 2019

Accessibility enables the maximum number of potential users to engage with products, increasing the total addressable market and avoiding frustrated customers from getting tripped up on accessibility shortcomings. Will this feature increase a KPI? Including Accessibility in the Full Product Development Cycle.

User Testing 62

User Testing Customer Experience Product Research Research Software 62

Mixpanel

JUNE 12, 2023

All of this context allows us to move faster to deliver richer insights that can identify user trends and inform our recommendations for product development. In addition, QA teams are doing analysis and monitoring autonomously, and development groups are finding bugs based on their own anomaly detections in metrics.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. Hence, they need to outsource it to their developers. That’s a bad mistake.

Onboarding KPIs 72

Onboarding KPIs Customer Experience User Testing Data Visualization 72

Userpilot

NOVEMBER 11, 2020

Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Adjacent Users. Custom Events. Contextual Help. Don’t be like Clippy.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Userpilot

OCTOBER 7, 2020

Answer: What KPI are you trying to affect with new feature adoption? What steps does a user have to go through to Activate? When you launch a new feature, make sure you provide lots of documentation in your Help Center to answer FAQs, help learners who prefer to read instructions, and to deal with problems that users may encounter.

Onboarding KPIs 75

Onboarding KPIs Customer Experience Analytic Tools User Testing 75

Roadmunk

OCTOBER 12, 2017

If you manually do that on a small scale for a few users—like recommending products for a few users after studying their purchase behavior—you can gauge if it’s actually helpful. Inga: W e start with learning about the problem and talking to users. That’s software product development at a very high level.

Artificial Inteligence 55

Artificial Inteligence Data Visualization Feedback Software Analytic Tools 55