Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well. A roadmap example.

Feedback Software 89

Feedback Software Analytic Tools Product Research User Testing 89

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 89

ChatGPT Data Visualization Onboarding KPIs Research Software 89

Userpilot

JULY 17, 2023

How to choose the right product team structure for your SaaS? The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Userpilot is a growth platform with advanced feedback and analytics functionality.

Analytic Tools 83

Analytic Tools Feedback Software Research Software Product Research 83

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. TL;DR A persona is a visual compilation of your customer’s problems, emotions, desires, jobs-to-be-done , and goals. Why is creating personas important?

Research Software 91

Research Software User Testing Analytic Tools Feedback Software 91

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. What is a product launch checklist?

Product launches 85

Product launches User Testing Product Research Analytic Tools 85

The Product Coalition

MARCH 7, 2023

I compiled this guide back when I was training product managers on my team to be able to run user interviews. This document helped set clear expectations of what a user interview should entail and saved me from having to repeat myself as I onboarded new people into the process. How should I change the UX of [feature]?

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

UX Planet

JANUARY 16, 2024

It illuminates your target audience, their pain points, and desires. This belief makes you disregard market research because you feel you already know everything customers want. Lack of research skills: Conducting effective research requires specific skills and tools. This document will serve as a reference.

Branding 95

Branding User Testing Product Research Data Visualization 95

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Problem You're Solving.

User Testing 118

User Testing Document Product Marketing Marketing 118

Mind the Product

APRIL 27, 2017

There’s a lot of variation in how companies document product requirements. Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. Eric Ries, in his post “What is customer development? Written Methods.

Framework 113

Framework User Testing Research Software Feedback Software 113

Userpilot

NOVEMBER 14, 2022

What tools do you have at your disposal? Product planning focuses on the customer and business outcomes that the product should achieve. Determine the problem you are going to solve for your target customers. Perform a competitive analysis of the currently available solutions to the user problem. Are you ready?

Product Research 94

Product Research User Testing Research Software Onboarding KPIs 94

Userpilot

FEBRUARY 22, 2024

Great SaaS customer support is the key to keeping your customers happy and satisfied with your product. It powers your customer relationships, enabling you to build lasting connections with customers. This article examines how to create an exceptional customer support strategy.

Feedback Software 78

Feedback Software Analytic Tools Customer Feedback Customer Experience 78

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. It also provides examples of SaaS organizations that have mastered it and explains how Userpilot can help you follow in their footsteps. Value-based growth is a strategy with customer value as the main growth driver.

Feedback Software 95

Feedback Software Analytic Tools Product Research Data Visualization 95

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 80

Customer Communications Feedback Software Research Software Analytic Tools 80

Nulab

SEPTEMBER 22, 2021

What does your typical customer look like? Define your customer. Getting to know your typical customer will help you tailor your marketing strategy. Are customers actively seeking out your product or service? Do customers know how your product will solve their problems? Define your market size.

Positioning 69

Positioning User Testing Reporting Tools Data Visualization 69

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? The tool you choose should help you accomplish your goals by providing the functionality you need. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 15, 2023

TL;DR A product launch plan is typically a document outlining the steps in bringing a new product to market, typically containing three key phases: pre-launch, the launch itself, and post-launch. This is all about ensuring you launch in several places at once rather than relying on one platform. Ready to get started? Launch phase.

Feedback Software 77

Feedback Software Research Software Analytic Tools Product launches 77

Intercom, Inc.

NOVEMBER 21, 2019

One of our mantras here at Intercom is that customer retention is the new conversion. In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . How Jobs-to-be-Done unlocks customer empathy.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Userpilot

JANUARY 20, 2024

How can message mapping support your company’s communication with customers and drive product engagement ? We also show you how to create a message map for your SaaS! The process involves researching the target audience’s problems, needs, and motivations, and creating user personas representing key customer segments.

Messaging 75

Messaging User Testing Research Software Analytic Tools 75

Userpilot

FEBRUARY 23, 2023

Is Whatfix or Walkme the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Userlane the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 27, 2023

Is Walkme or Apty the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? You need to consider your priorities and what functionality you’ll need from the tool to get the job done. Looking for the best tool for customer feedback?

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Appcues or Walkme – which is the best tool for customer feedback? And are there any in-app onboarding software alternatives that might fit your needs better? With so many different customer feedback tools on review sites, it’s a bit tricky to really choose one.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

JANUARY 9, 2023

We also look at the process of building a product persona, the data you need to collect, and some user persona examples that you can use for your SaaS. Product personas are fictional characters that represent real users. Customer and market research that goes into building product personas also drives feature development.

Feedback Software 89

Feedback Software Research Software Analytic Tools User Testing 89

Userpilot

JANUARY 16, 2024

How do you go about onboarding clients to drive your SaaS success? It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention. White-glove onboarding relies on customized premium support and guidance from customer success managers.

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software User Testing 76

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. So there was an app for that.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Mind the Product

APRIL 6, 2020

We started working with the product teams on how each tool – product strategy, OKRs, and roadmaps – should be used so that we could merge them together. They are a marvelous and simple tool to help teams to focus on key outcomes, prioritize work, and communicate results. What management systems are required?

Product Strategy 112

Product Strategy Strategy Feedback Software Customer Experience 112

Sachin Rekhi

AUGUST 16, 2015

In my previous post I detailed how I typically go about documenting the initial set of product/market fit hypotheses for an early stage startup and each of the key elements that are important to capture as part of it. So heed Steve Blank and Jared Spool's advice and get out of the building and talk to your actual customers early and often.

User Testing 117

User Testing User Friction Customer Feedback Product Marketing 117

ProductPlan

MARCH 10, 2023

The importance of feature releases to product management There’s an adage understood by the best software product companies and forward-thinking IT organizations working to optimize operations with custom software: “software is never done.” Software is not a set-it-and-forget-it proposition.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Product Management Lessons from the Trenches

JULY 17, 2018

For example: Your product might be the most convenient one for the user to purchase (e.g., if it is sold through a distributor that customers are using for other purchases <- Place. At this point, you should have identified a customer need/pain point for the segment your product will be serving.

User Testing 150

User Testing Customer Experience Technical Review Customer Feedback 150

Userpilot

NOVEMBER 11, 2020

By recording the user’s name as an Account Attribute, for example, it is possible to deliver a more personalized experience. By recording the user’s job title or priorities for using your app (which can be done during the Sign Up Flow or via the Welcome Screen ), you can Segment users to provide more relevant onboarding for their needs.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

Product Talk

FEBRUARY 8, 2017

The days of gathering requirements from business stakeholders and documenting them in long product requirements documents are vanishing. We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. User Stories Are Better Than PRDs.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. Let’s get right to it.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Userzoom

NOVEMBER 27, 2019

How to Run User Experience in Agile [on-demand webinar]. It’s a table with all of the frictions and pain points the users experienced with a column for whether it is being addressed in the current product roadmap or not, and if it is, a column for a link to the roadmap item. Download the library.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92