Userpilot

JANUARY 16, 2024

Use ChatGPT to understand the motivations, goals, and frustrations of your users. Create detailed user personas and craft targeted stories for these personas. Task it with analyzing customer feedback, customer data, and more, to identify trends and patterns. How can we enhance the user experience in a particular domain?

ChatGPT 84

ChatGPT Data Visualization Onboarding KPIs Research Software 84

Userpilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages.

Customer Experience 52

Customer Experience User Testing Analytic Tools Feedback Software 52

Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well. A roadmap example.

Feedback Software 84

Feedback Software Analytic Tools Product Research User Testing 84

Userpilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Feedback Software 91

Feedback Software Analytic Tools Product Research Data Visualization 91

Pragmatic Marketing

FEBRUARY 25, 2020

. “We have combined messaging and positioning into one document, and have it built out for each product, solution and industry,” she said. “We engage with product management to start and confirm the value proposition, key personas and their pain points based on current learnings from customers.

Messaging 91

Messaging Research Software White Paper User Friction 91

Pragmatic Marketing

FEBRUARY 25, 2020

. “We have combined messaging and positioning into one document, and have it built out for each product, solution and industry,” she said. “We engage with product management to start and confirm the value proposition, key personas and their pain points based on current learnings from customers.

Messaging 91

Messaging Research Software White Paper User Friction 91

UX Planet

JANUARY 16, 2024

It illuminates your target audience, their pain points, and desires. This belief makes you disregard market research because you feel you already know everything customers want. Define your target audience: Understand your client’s pain points, desires, demographics, and behaviors. It’s a worthwhile investment.

Branding 88

Branding User Testing Product Research Data Visualization 88

The Product Coalition

MARCH 7, 2023

I compiled this guide back when I was training product managers on my team to be able to run user interviews. This document helped set clear expectations of what a user interview should entail and saved me from having to repeat myself as I onboarded new people into the process. How should I change the UX of [feature]?

User Testing 121

User Testing Customer Feedback Customer Experience Data Visualization 121

Usersnap

DECEMBER 19, 2023

Ever wondered why the humble 1 to 5 rating point scale is the secret weapon of Product Managers (PMs)? Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Semantic Differential Scale 5.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Amplitude

FEBRUARY 1, 2021

A product launch strategy must include clear choices you are making regarding your target market, your value propositions, sales motions, pricing & packaging, customer success plans and org readiness. Or is it to delight existing customers? The product launch itself is just a moment of transition in your wider product journey.

Product launches 111

Product launches Strategy User Testing Product Research 111

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

Customer Experience 81

Customer Experience Analytic Tools User Testing Customer Feedback 81

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. TL;DR A persona is a visual compilation of your customer’s problems, emotions, desires, jobs-to-be-done , and goals. Why is creating personas important?

Research Software 87

Research Software User Testing Analytic Tools Feedback Software 87

Userpilot

FEBRUARY 27, 2023

Is Walkme or Userlane the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect too for customer feedback should deliver and which will be the best choice for your company’s needs. Userpilot is the perfect alternative for collecting and analyzing customer feedback in-app.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MARCH 29, 2022

Several SaaS experts are raving about this ‘go-to-strategy’ that promises to boost customer engagement and satisfaction by making the ‘product’ the hero of everything the organization does. This end-user-focused model leverages and enhances the capabilities of the product to convert users into customers.

Feedback Software 87

Feedback Software Onboarding KPIs User Testing Strategy 87

Userpilot

OCTOBER 6, 2022

How comprehensive is your SaaS company’s approach to customer communication? According to research conducted by PWC, one in three consumers would walk away from a brand they love after just one bad customer service experience. Setting and tracking customer service communication metrics.

Customer Communications 75

Customer Communications Feedback Software Research Software Analytic Tools 75

Userpilot

OCTOBER 31, 2023

Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated, in-app onboarding can also form part of a successful customer onboarding process (if you have the right tool for the job). Providing your users with the shortest possible path to value.

Feedback Software 82

Feedback Software Customer Experience User Testing Customer Feedback 82

Userpilot

FEBRUARY 27, 2023

Is Walkme or Apty the best tool for customer feedback? In this post, we’ll discuss what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 23, 2023

Is Whatfix or Walkme the best tool for customer feedback? In this post, we’ll discuss exactly that – what the perfect tool for customer feedback should deliver and which will be the best choice for your company’s needs. Whatfix and Walkme are good tools for customer feedback. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Mind the Product

APRIL 27, 2017

There’s a lot of variation in how companies document product requirements. Some are moving away from detailed, written product requirements documents (PRDs), while others are using shorter write-ups, user stories, or jobs-to-be-done formats. Eric Ries, in his post “What is customer development? Written Methods.

Framework 109

Framework User Testing Research Software Feedback Software 109

Userpilot

FEBRUARY 27, 2023

Is Walkme or Spekit the best tool for customer feedback? Our goal in this post is to discuss exactly what the ideal tool for customer feedback should do and which is the best choice for your business. TL;DR Customer feedback is any information provided by customers about their experience with a product or service.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

AUGUST 15, 2023

TL;DR A product launch plan is typically a document outlining the steps in bringing a new product to market, typically containing three key phases: pre-launch, the launch itself, and post-launch. A product launch plan is typically a document or visual reference point outlining the steps in bringing a new product to market.

Feedback Software 73

Feedback Software Research Software Analytic Tools Product launches 73

Sachin Rekhi

AUGUST 16, 2015

In my previous post I detailed how I typically go about documenting the initial set of product/market fit hypotheses for an early stage startup and each of the key elements that are important to capture as part of it. So heed Steve Blank and Jared Spool's advice and get out of the building and talk to your actual customers early and often.

User Testing 117

User Testing User Friction Customer Feedback Product Marketing 117

Userpilot

FEBRUARY 9, 2023

TL;DR Product communication is all the communication that helps users experience the product value , for example, in-app messages. Product messaging is about communicating the product value proposition to potential customers, while product communication helps you convert new sign-ups and guides the existing users through the product.

Analytic Tools 83

Analytic Tools Customer Experience Product Research User Testing 83

Mind the Product

APRIL 6, 2020

Where will you compete: which customer segments, which categories, which channels? Will you follow Porter’s path for differentiation or cost leadership? User Story Mapping (check the book by Jeff Patton ): this is helpful to create a full picture of how a product is used. Where will you play? How will you win?

Product Strategy 109

Product Strategy Strategy Feedback Software Customer Experience 109

Userpilot

FEBRUARY 21, 2023

Appcues or Walkme – which is the best tool for customer feedback? With so many different customer feedback tools on review sites, it’s a bit tricky to really choose one. TL;DR Collecting customer feedback is an important task for any product team. will be the best choice for your company’s needs.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userzoom

NOVEMBER 27, 2019

How to Run User Experience in Agile [on-demand webinar]. It’s a table with all of the frictions and pain points the users experienced with a column for whether it is being addressed in the current product roadmap or not, and if it is, a column for a link to the roadmap item. Download the library.

User Testing 92

User Testing Product Research Customer Feedback Research Software 92

Userpilot

JANUARY 9, 2023

Building user personas helps the entire team better understand user needs and build solutions that satisfy them well. Customer and market research that goes into building product personas also drives feature development. Empathize with your target user for better product value. Add more insights with user interviews.

Feedback Software 84

Feedback Software Research Software Analytic Tools User Testing 84

Userpilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Customer interview template.

Product launches 81

Product launches User Testing Product Research Analytic Tools 81

ProductPlan

MARCH 14, 2023

Who’s the customer for healthcare product managers? Patients may seem like the customer, but unless you’re selling an over-the-counter product strictly through retail channels, they’re seldom making any of the purchase decisions. For those contemplating moving into the $4.3 It begins with what’s at stake.

Healthcare 52

Healthcare Technical Review Research Software Reporting Tools 52

ProductPlan

AUGUST 23, 2022

No matter how you define product management, customers should always be at the center of things. Product managers try to solve customer problems, address customer pain points, add value for customers, etc. Empathy in product management spans wider than seeing which buttons customers click.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Sachin Rekhi

FEBRUARY 16, 2020

Sometimes these visions of the future are also shared with existing and potential customers to help portray your company's ambitions. As you progress, you'll refine or pivot each of them as you get direct customer and market feedback on what's working or what's not. When you initially document these, they should be pretty light-weight.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

ProductPlan

MARCH 10, 2023

The importance of feature releases to product management There’s an adage understood by the best software product companies and forward-thinking IT organizations working to optimize operations with custom software: “software is never done.” Could a new feature solve the pain points of an untapped market?

User Testing 52

User Testing Product Research Research Software Feedback Software 52

UserVoice

MARCH 12, 2018

Someone (maybe you) looked out into the world, saw a pain point and thought they could build a better mousetrap. As you gained some traction and some customers, you continued iterating on that mousetrap. Better bait, a superior spring mechanism, a non-lethal option… you get the point. Why are you building more features?

User Testing 100

User Testing Weak Development Team Customer Experience User Friction 100

Userpilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Another way to structure teams is by customer journey stage , where a different team is responsible for one stage, like adoption.

Analytic Tools 78

Analytic Tools Feedback Software Research Software Product Research 78

Userpilot

JANUARY 16, 2024

It also creates a solid foundation for a future relationship with customers and improves their satisfaction and retention. White-glove onboarding relies on customized premium support and guidance from customer success managers. Tertiary onboarding – focuses on driving account expansion and promoting customer advocacy.

Analytic Tools 73

Analytic Tools Data Visualization Feedback Software User Testing 73

Userpilot

NOVEMBER 14, 2022

Product planning focuses on the customer and business outcomes that the product should achieve. Determine the problem you are going to solve for your target customers. Perform a competitive analysis of the currently available solutions to the user problem. Carry out customer discovery to validate the problem and your solution.

Product Research 91

Product Research User Testing Research Software Onboarding KPIs 91