Intercom, Inc.

DECEMBER 6, 2022

Supporting the exchange of PDF documents on WhatsApp to save customers from having to switch channels to share necessary information. For example, the outbound composer in the new Inbox is designed according to a channel-first model. A simple example? How does the principle help in the process of design thinking and product building?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Business of Software Conference

MAY 21, 2020

They can always increase the base salary or in a few extra is restricted documents. For comparison I spent nearly five weeks in December for some companies interview process further documentation, snapshot coding challenges, personality tests technical interviews and, in the end, I got to a generic rejection email.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

JANUARY 11, 2023

Successful companies nurture a variety of customer journeys and revenue streams, from inbound leads and self-serve users to sales-assisted campaigns and ABM. You’re going to have people that come through inbound, they’re going to raise their hand, and you want to talk to them, which are regular inbound processes.

Customer Experience 118

Customer Experience Inbound User Testing B2B 118

Gainsight

DECEMBER 23, 2019

And when I was trying to figure this out, I had no idea when I was a CO, I hacked it and I looked at every public company document and I figured out that on average, and I talked to everyone I knew, on overage when people were at scale they were budgeting about $2 million per CSM. A million things going on outbound-driven, rapidly changing.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52