Intercom, Inc.

SEPTEMBER 21, 2022

Plus it’s an amazing way to differentiate against the competition. Businesses need to move to primarily delivering support through in-context messaging; that is, solving customer problems where and when they have them, whether that’s in your product, app, or on your website. Which grows loyalty….

Research Software 118

Research Software User Testing Customer Experience Vision 118

Usersnap

JULY 11, 2021

The importance of fast responses to support tickets is not only something that many large corporations use to differentiate themselves from their competitors. Also startups and SaaS companies build their organizational culture and company vision around providing amazing customer support. And let them know about your business hours.

User Testing 52

User Testing Customer Feedback Customer Experience Feedback Software 52

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Intercom, Inc.

OCTOBER 29, 2020

And, yes, that means we have to be good for targeting, marketing, messages, and yes, it means we need to be really good at structuring thousands of inbound conversations and doing ticketing workflows and triage and all that sort of stuff. It’s unusual to have folks who have a strong vision who are also open-minded.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Mixpanel

FEBRUARY 23, 2021

Also, you will find the customers that you paid for may not be good quality customers, or that you’re not making something differentiated enough.” It’s not only the frequency that matters but also the definition of what ‘active’ means: if I’m a Slack user and only read messages but never send any, am I considered active?

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Business of Software Conference

JANUARY 16, 2020

So positioning is not the same thing as messaging. It’s not your vision in the market. One inbound leads increased by 100% which establish business that’s a lot. In fact, it’s so misunderstood, that whenever I give a talk about positioning I have to start by talking to people about what positioning is not.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108