Intercom, Inc.

AUGUST 25, 2021

Nothing captures the early ambition and vision of the co-founders as succinctly as their first pitch deck from late 2011, a snappy eight slides that outlined the scale of the opportunity to forge new ways of connecting with customers. Eoghan describes the original vision behind Intercom. Right message, right time, right place.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Intercom, Inc.

JUNE 6, 2019

For instance, many teams build apps on Intercom so users can leverage their workflows and services within our live chat Messenger and messages. One sure sign of a key brand is if the vast majority of your lead generation is from inbound, organic results. These are great companies with high inbound volumes.

Analytic Tools 190

Analytic Tools Data Visualization Customer Experience Inbound 190

Userpilot

JULY 23, 2023

The inbound marketing team for attracting and engaging potential customers through guides , webinars, and events. The roles you should hire for your B2B marketing team structure are: Chief marketing officer to lead marketing efforts and align initiatives with company vision. What is the organizational structure for B2B marketing team?

B2B 97

B2B Research Software Feedback Software Customer Experience 97

Intercom, Inc.

JANUARY 24, 2019

It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. Machine learning can get the right message or recommendation out in a responsive way – not just from the customer’s next best action, but from the sales perspective, too. They need to answer the question of how they’re going to execute.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

JUNE 23, 2020

In today’s very special bonus episode, we’re joined by leaders from our Product and Support teams to hear about the new Conversational Support Funnel – why we built it, how we use it, and our vision for the future. We’re joined by. . And to your question as well, Dee, you talked about proactively.

Reporting Tools 118

Reporting Tools Customer Experience User Testing Data Visualization 118

NextBigWhat

OCTOBER 30, 2020

Great vision without great people is irrelevant. Conversion rate optimization (CRO): Science behind understanding why your visitors are not ‘converting’ into customers, and then improving your messaging or value proposition to increase this rate of conversions. Always think first about who and then about what.

User Testing 52

User Testing Reporting Tools Product Management Product Manager 52

Intercom, Inc.

OCTOBER 29, 2020

And, yes, that means we have to be good for targeting, marketing, messages, and yes, it means we need to be really good at structuring thousands of inbound conversations and doing ticketing workflows and triage and all that sort of stuff. It’s unusual to have folks who have a strong vision who are also open-minded.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Intercom, Inc.

MARCH 29, 2022

Over the course of the event, we explored our vision and beliefs for the future of customer engagement and communications, and heard from Intercom leaders like CEO Karen Peacock, Co-founder and Chief Strategy Officer Des Traynor, and Chief Product Officer Paul Adams, as well as some of our amazing customers.

Feedback Software 118

Feedback Software Customer Communications Reporting Tools Events 118

Business of Software Conference

NOVEMBER 19, 2019

We also drove a huge amount of inbound. The five things in the V2MOM: Your vision which is really the call to action. How do you avoid switching from ‘I’m going to set the vision and the goal’ to ‘I’m just gonna tell you what to do and you do it right now’? We had high relevance. This is a B2B product.

Customer Experience 8

Customer Experience Analytic Tools Weak Development Team Data Visualization 8

Mixpanel

FEBRUARY 23, 2021

It’s not only the frequency that matters but also the definition of what ‘active’ means: if I’m a Slack user and only read messages but never send any, am I considered active? Your customers tell other people about it, your startup inbound requests are consuming you and you are not able to sleep at night.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130

Pragmatic Marketing

NOVEMBER 9, 2009

Product owners live full-time with development teams—elaborating users’ stories, managing sprint-level backlogs, expanding specifications, and interpreting product vision. But without some technical abilities, these promotions experts can’t do a very good job of positioning and messaging. Spotting fundamental flaws.

Weak Development Team 70

Weak Development Team Agile Research Software Reporting Tools 70

Business of Software Conference

JANUARY 16, 2020

So positioning is not the same thing as messaging. It’s not your vision in the market. One inbound leads increased by 100% which establish business that’s a lot. In fact, it’s so misunderstood, that whenever I give a talk about positioning I have to start by talking to people about what positioning is not.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108