Userpilot

JUNE 28, 2024

Gain essential skills : Skills such as market research and analysis, marketing, technical knowledge in CRM systems, marketing automation , and related technologies are crucial for this position. They focus on learning market trends, defining the audience, developing positioning strategies , and differentiating the product.

Research Software 52

Research Software Feedback Software Analytic Tools Data Visualization 52

Gainsight

SEPTEMBER 22, 2023

For example, what truly differentiates HubSpot from Klaviyo? Technology companies, in particular, adopted these points of differentiation to gain market share. Thought Leadership Think of any well-established company. Thought leadership can help raise your company’s profile and increase brand—and product—awareness.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Mironov Consulting

OCTOBER 7, 2020

As the leadership team gets tired of interim progress reports and longer-than-expected delivery dates, they lose heart and lose trust in the “maker” side of the company. Wrike/ productboard/ Kanbanize/ etc don’t perfectly meet their needs, but whose devs whip up an unsupported bare-bones ticketing system over the weekend.

Reporting Tools 137

Reporting Tools Weak Development Team Customer Experience Product Research 137

Agile Velocity

MAY 20, 2020

As a coach, having worked with countless organizations and executives over the years, from fortune 100 level to start-ups, I’ve reflected on all of the patterns I’ve seen displayed by C-suite level leaders and what differentiates those that have helped create sustainable agility versus those that don’t. . The Agile Leadership Team.

Agile 84

Agile Feedback Software Data Visualization Research Software 84

Gainsight

SEPTEMBER 12, 2023

As Customer Success becomes an increasingly strategic function in an economy that demands efficiency, arming CS leadership with the data they need to make intelligent decisions is more critical than ever. “I Kennedy says automation and robust customer health scores are both key differentiators that helped her CSMs become more efficient.

Generative AI 52

Generative AI Reporting Tools Customer Experience Product Research 52

Mind the Product

DECEMBER 18, 2019

We analyzed dozens of job descriptions from leading companies (Airbnb, Amazon, Booking, eBay, Expedia, Instagram, Intercom, LinkedIn, Netflix, PayPal, Spotify, among others) and we were able to differentiate hundreds of distinct skills and responsibilities. Then, we broke them down into groups using a systemic approach.

Weak Development Team 113

Weak Development Team Feedback Software Research Software Development 113

The Product Coalition

DECEMBER 8, 2020

A view into Ikea’s integrated activity system. Strains of core activities that run through the organization and stabilize a system just like reinforcing rods made of steel. For instance, the razor company aligned their activities with P&G’s well respected advertising and customer research activity system.

Analytic Tools 103

Analytic Tools Research Software Customer Experience Systems Review 103

Userpilot

JUNE 28, 2024

These skills include data analytics, marketing , technical knowledge in CRM systems, agile methodologies, and so on. Product strategists play a critical role in setting the company up for long-term success in the highly competitive SaaS market by driving innovation and differentiation. What skills should a product strategist have?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Intercom, Inc.

MAY 16, 2019

To differentiate yourself in a crowded market, ease of use is only part of the equation. It allows you to maximize a new feature’s value with minimal effort because the feature is part of this system or platform. But then when we reviewed the proposal with leadership, we actually got pushback. Standing out in a crowded field.

Reporting Tools 106

Reporting Tools Feedback Software Research Software Customer Experience 106

Userpilot

JUNE 19, 2024

They focus on learning market trends, defining the audience, developing positioning strategies , and differentiating the product. Stay updated on industry trends, market dynamics, and competitive landscape to identify opportunities for product differentiation and innovation. What does a product marketing manager need to know?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Guy

DECEMBER 6, 2018

After every discussion with customers, sales, service, leadership and my colleagues, I was left with a laundry list of problems that needed my attention. I listed down my assumptions and identified problem hypotheses by collecting inputs from service team members and analyzing data from the customer complaint system.

Reporting Tools 140

Reporting Tools Customer Experience Product Management Product Manager 140

Userpilot

JUNE 27, 2024

Product strategists play a critical role in setting the company up for long-term success in the highly competitive SaaS market by driving innovation, and differentiation. You progress by showcasing exceptional leadership, strategic vision, and the ability to navigate complex challenges. What does a product strategist do?

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

Modus Create

MAY 28, 2024

Under the EU AI Act, which was approved by the EU Council on May 21st, organizations must categorize AI systems based on risk level, from unacceptable to limited, and adhere to numerous regulatory controls. Even if they aren’t, this benchmark regulation will probably be the basis for due care of AI systems going forward.”

Reporting Tools 64

Reporting Tools Research Software Data Visualization Weak Development Team 64

Gainsight

JULY 11, 2023

As the technology market enters a new era, Customer Success (CS) has become a critical differentiator for businesses. Imagine: Instead of manually combining, searching for, and surfacing existing content to users, what if the system could do it for you? But, at the same time, the need for CS to scale and evolve is more clear than ever.

Analytic Tools 40

Analytic Tools Reporting Tools Data Visualization Generative AI 40

Gainsight

JULY 11, 2023

A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. Staging Our Next Act Though our growth was solid and steady, and by all operational and financial metrics, we were making significant progress, my leadership team knew we could accelerate.

Education 40

Education Vision Customer Experience Differentiation 40

Sachin Rekhi

APRIL 12, 2020

Hamilton narrowly defines a successful strategy as creating a route to persistent differential returns for your business. Even when Vanguard continued to see significant traction, Fidelity only dabbled lightly in the space out of fear of effecting its core business, allowing Vanguard to solidify its leadership position in the market.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Userpilot

JULY 17, 2023

Navigating the corporate landscape to secure the leadership’s buy-in and resources is a big part of their job. This involves customer and market research , defining a differentiation strategy, identifying the best ways to reach out to potential customers, designing marketing campaigns, and monitoring their results.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Product Research 77

The Product Guy

OCTOBER 9, 2018

What systems/metrics/processes do we need to measure and track winning? Where do we play? And where do we not play? How do we win? core of strategy). What capabilities do we need to win? necessary execution power). About Julian Dunn. Julian Dunn is a senior product manager with Chef Software where he.

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Revulytics

DECEMBER 12, 2019

Growth respondents were significantly more likely to invest in systems and tools than nongrowth respondents (73.9% vs. 55.3%). It notes that these tools can be used to understand feature consumption, deliver quantitative and qualitative feedback, and monitor usage continuously or episodically, both for existing customers and prospects.

Analytic Tools 70

Analytic Tools Data Visualization Feedback Software Research Software 70

PMLesson's Ace the PM Interview

JUNE 27, 2022

They are expected to demonstrate technical leadership while also building and executing technical solutions. It's best to format your name with a slightly larger font to make it easy to see and differentiate from the rest of the information in your header. What Does a Cloud Architect Do? Curious about the Cloud Architect role?

Technical Review 52

Technical Review Certifications Systems Review Data Visualization 52

Centercode

JUNE 26, 2019

Centercode has been able to take a complex and time-consuming process that has historically been managed by disparate systems and create an end-to-end software platform that enables companies to create and manage effective beta tests in one environment at scale,” said Argentum Principal Michael Ulliman.

Feedback Software 40

Feedback Software User Testing Customer Feedback User Friction 40

Centercode

JUNE 26, 2019

Centercode has been able to take a complex and time-consuming process that has historically been managed by disparate systems and create an end-to-end software platform that enables companies to create and manage effective beta tests in one environment at scale,” said Argentum Principal Michael Ulliman.

Feedback Software 40

Feedback Software User Testing Customer Feedback User Friction 40

Gainsight

JUNE 18, 2020

At athenahealth, a leading provider of network-enabled software and services for medical groups and health systems nationwide , Laura is a Senior Product Manager and Ed is Executive Director, Customer Success Analytics. We needed to demonstrate differentiated value and create a positive experience for our customers.

Data Visualization 52

Data Visualization Analytic Tools Healthcare Customer Experience 52

Innovatemap

OCTOBER 31, 2019

The company started with consumer water testing kits, but pivoted from this B2C model to take a B2B focus on water quality in school systems. 120WaterAudit knew they could best impact the community and grow their business by working with public water systems and the program managers who run them.

Feedback Software 40

Feedback Software Demo Data Visualization User Testing 40

Modus Create

OCTOBER 20, 2020

This insight became a key differentiator for our product. As an example, Modus worked with a patent software company to do exploratory research around how to improve their document management system. Third, even if leadership knows about complaints, they might not understand the severity of the issue.

User Testing 52

User Testing Research Software Product Research Customer Experience 52

The Product Coalition

JANUARY 3, 2020

We analyzed dozens of job descriptions from leading companies (Airbnb, Amazon, Booking, eBay, Expedia, Instagram, Intercom, LinkedIn, Netflix, PayPal, Spotify, among others) and we were able to differentiate hundreds of distinct skills and responsibilities. Then, we broke them down into groups using a systemic approach.

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Business of Software Conference

NOVEMBER 30, 2020

Fresh talks on entrepreneurship, product, marketing, leadership, hiring, and more dropping each week. What they’re doing is they’re teaching for differentiation. They’re teaching for differentiation. So I might get more sophisticated, do a content management system. Upcoming Events. Is it working?

Research Software 64

Research Software User Testing Positioning Product Research 64

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Research Software 148

Research Software User Testing Analytic Tools Product Research 148

Gainsight

JUNE 11, 2021

The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic. ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Human-First Customer Success.

Reporting Tools 91

Reporting Tools Research Software Onboarding KPIs Data Visualization 91

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 142

Analytic Tools Research Software CTO Coach Fractional CTO 142

ProductPlan

OCTOBER 4, 2022

And you’ll get a sense of their revenues, financial stability, leadership team, board members, and any future acquisition activity. How a company tells its story, defines its audience, and differentiates its products will provide a sense of who they want to be and where they think they are going. Think beyond the feature set.

User Testing 52

User Testing Customer Feedback Research Software Feedback Software 52

Intercom, Inc.

FEBRUARY 25, 2021

Finally, and only when you have those two systems in place, you can (and must) start empathizing with them. Bobby: I imagine it’s one thing to lead customer support or to offer that leadership and consulting, and another thing, as you said, is to put it on paper. And what a great time to write a book about customer experience.

Customer Experience 211

Customer Experience User Friction User Testing Customer Feedback 211

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 108

Analytic Tools Research Software CTO Coach Fractional CTO 108

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Innovatemap

OCTOBER 4, 2019

Faced with a workforce that can be composed of five generations and the pressure to offer competitive, differentiating benefits packages, companies are creating more personalized offerings and expanding voluntary benefits to meet a broad range of needs and lifestyles, from tuition reimbursement to retirement planning.

Data Visualization 40

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 40

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 96

Analytic Tools Research Software CTO Coach Fractional CTO 96

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. She is a University of Melbourne Asialink Leadership Fellow and Asia Education Foundation Literacy Ambassador.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90