Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Knowing how and when to define a roadmap, who to include and how long to plan for are key elements to finding the balanced approach that you need. As you grow functions, the audience for your roadmap widens.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

MARCH 24, 2021

It helps your entire team rally around a vision and a set of outcomes, making sure everyone is aligned in reaching those product growth goals. How do you set a product vision? How do you create a roadmap? It helps you find product-market fit and gives your team direction. How do you set a product vision?

Product Research 119

Product Research Onboarding KPIs Product Strategy User Testing 119

The Product Coalition

AUGUST 23, 2023

A purpose we could share with the company’s leadership team, customers, and those working on the product. For product teams, the why and purpose behind the product comes in the form of a meaningful, inspiring, yet achievable north star. Teams may struggle to decide about the product’s features or design, potentially leading to waste.

Weak Development Team 130

Weak Development Team Customer Experience Technical Review Customer Feedback 130

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Product Warrior

MARCH 9, 2023

Unfortunately, without anything better, many product leaders rely on the product roadmap to demonstrate their strategy. What happens when you show a senior leader a roadmap? Product leaders need to create confidence by using the value drivers of their product strategy to frame the roadmap - or in some cases replace it.

Product Strategy 52

Product Strategy Roadmap Onboarding KPIs Strategy 52

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. ChatGPT can create broad multi-year roadmaps that prioritize the most critical feature requests , ideas, or improvements. You may want to learn who your top competitors are, their value proposition , and their weaknesses.

ChatGPT 89

ChatGPT Data Visualization Onboarding KPIs Research Software 89

Userpilot

OCTOBER 25, 2022

To define the product vision , product managers need to take their market research results along with the company objectives and use them to outline what they want the product to be like in the future. They tell the product management team what they need to achieve. Goals are important aspects of the product strategy.

Product Research 88

Product Research User Testing Customer Feedback Research Software 88

ProductPlan

AUGUST 10, 2023

Where charismatic leaders rally the troops around an ambitious vision with a massive potential payoff. It’s not sexy and won’t land the leadership team any TED Talks. The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets.

Reporting Tools 94

Reporting Tools Feedback Software Product Research User Testing 94

The Product Coalition

MAY 10, 2021

BigVision BigVision is a business (or product or department) that has a big, exciting vision. This line of thinking is where success at achieving the First Opportunity and the BigVision begins to get derailed before you and your team have even started working. distribution, etc). We’ll come back to these. Let’s continue with the story.

Software Review 117

Software Review Development Team Review Product Research Research Software 117

ProductPlan

FEBRUARY 22, 2023

The pressure doesn’t let up even after you decide on your product strategy and communicate your vision on your roadmaps. Thankfully, the product development lifecycle doesn’t always have to exist in a pressure cooker. Thankfully, the product development lifecycle doesn’t always have to exist in a pressure cooker.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Feedback Software 210

Feedback Software Customer Feedback Customer Experience Weak Development Team 210

ProductPlan

AUGUST 10, 2023

Where charismatic leaders rally the troops around an ambitious vision with a massive potential payoff. It’s not sexy and won’t land the leadership team any TED Talks. The team can still make minor changes and improvements that boost adoption, revenue, and retention while still pursuing big bets.

Reporting Tools 52

Reporting Tools Feedback Software Product Research User Testing 52

People-First Product Leadership

DECEMBER 4, 2023

If you missed Part 1, we covered the “why” behind creating a strategy stack, with a focus on the Mission, North Star, and Vision. The Vision evolves over time, and is an inspirational guide for the company's future. The Vision evolves over time, and is an inspirational guide for the company's future.

Strategy 52

Strategy Weak Development Team Technical Review Vision 52

Userpilot

JANUARY 21, 2021

In this post – we will make it clear how Product Owner vs. Product Manager’s roles differ, what skills each need to have to excel in their roles, why you need both in your product team and when is a good time to hire for those roles! Product Manager’s roles is the stage in the product development process where each is involved.

User Testing 96

User Testing Customer Feedback Onboarding KPIs Product Management 96

The Product Coalition

AUGUST 2, 2020

After 10 years, this internal tool supported thousands of daily internal users across countless teams, but nobody could explain exactly what the tool was providing. The system provided different functionality for different customers and the total scope was far greater than the internal team’s staffing capacity. What is the problem?

Data Visualization 93

Data Visualization Customer Experience Customer Satisfaction Engineering 93

Product Innovation Educators

JANUARY 13, 2020

Also, we talk in the beginning about Jill’s experience developing the Adobe Creative Cloud; lots to learn just from that. 0:38] What was your experience developing Adobe Creative Cloud? It failed because we weren’t all-in, not because the product was bad, but because the go-to-market model was completely wrong.

User Testing 85

User Testing Product Research Marketing Research Software 85

Mind the Product

OCTOBER 24, 2019

Product managers can make better decisions if they’ve built transparency and trust with their team. Strategic decisions provide direction and focus for your product, guide product development action, and ensure alignment within your product ecosystem. You may also reduce trust in your team. A culture of trust develops.

Weak Development Team 85

Weak Development Team Customer Experience Workshop User Testing 85

BrainMates

DECEMBER 12, 2019

The gap between rich and poor is widening, and this is causing an increasing disenchantment with the model which has been so successful. They included the Australian Red Cross , World Vision Australia , Northcott , RSL NSW as well as the founders of new social impact startups – Humanitix and Communiteer.

Product Management 52

Product Management Product Manager Reporting Tools Weak Development Team 52

Tyner Blain

AUGUST 1, 2013

How can Theodore Levitt’s classic Whole Product approach help with defining a product roadmap? I’ve been revisiting his concepts and their use recently, thinking about how to revise them for some exercises I’ve been doing with product teams. Whole Product Game Background. Thanks, Luke!

Weak Development Team 53

Weak Development Team Differentiation Software Review Customer Experience 53

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Continue the discovery and strategy work while the product is being developed. But don’t stop there.

Product Research 343

Product Research Feedback Software Research Software User Testing 343

Product Management University

OCTOBER 19, 2023

The new product is going to boost your differentiation in the competitive space. Lackluster sales and/or poor adoption shouldn’t come as a surprise. The intent of that design and development changes a lot. You’ve just built some cool new A.I. You’ve got customer references with success metrics to make your value story real.

Product launches 264

Product launches Product Research Weak Development Team Vision 264

Userpilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. A SWOT analysis helps discover gaps and opportunities in your product for new feature development. It informs the creative process for product roadmapping and helps focus on impactful feature enhancements.

Data Visualization 93

Data Visualization Weak Development Team User Testing Feedback Software 93

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. But, as Citymapper found out as time went by, feature-based differentiation doesn’t last forever. The dangers of feature-based differentiation The problem with some features is that they can be cloned. They’re addictive. And stimulating.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Product Solving

AUGUST 26, 2020

Hiten Shah said it nicely on Twitter recently: Hiten Shah @hnshah Friction is the keyword in product development. Adding friction in key parts of the product likely wasn't on the roadmap for Zoom , but responding to issues and adding it in was the right decision. Define your biggest differentiator, 3. Think like your users.

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

nulab

MARCH 5, 2021

A product roadmap is essentially a map that guides you through your product launch, from day one all the way through to the end. What is a product roadmap? A product roadmap is a summary of your project from start to finish. A product roadmap is a summary of your project from start to finish. It helps you track progress.

Roadmap 114

Roadmap Weak Development Team Customer Experience Vision 114

Intercom, Inc.

NOVEMBER 21, 2019

Then, armed with these insights, you can create an empathetic, data-driven customer journey that helps your customers achieve their vision of success. Tara and her team used it to take a deep dive into the customer’s journey through the product and make a focused effort to truly understand each step along the way.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Userpilot

DECEMBER 8, 2022

SaaS companies often struggle to identify user problems worth solving, differentiate their products, and get the pricing right. Entering immature markets and devising a relatable product vision are also serious challenges. Product failure is often attributed to poor UI/UX. Differentiation is closely related to pricing.

Feedback Software 94

Feedback Software Research Software User Testing Analytic Tools 94

Userpilot

NOVEMBER 24, 2022

Some of them are solved quickly by customer support while others involve the development of new functionality. A customer request management system consists of tools and processes that allow the relevant teams to deal with requests efficiently. Want to see how Userpilot helps teams manage customer requests? Book the demo !

Feedback Software 85

Feedback Software User Testing Product Research Customer Experience 85

ProductPlan

JUNE 1, 2023

Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. Where are product teams getting their feature ideas? Why do product teams become feature factories? But are you solving for actual customer problems?

User Testing 83

User Testing User Friction Development Team Review Reporting Tools 83

Intercom, Inc.

DECEMBER 4, 2019

That clarity is one of the main reasons I was so excited to join Intercom earlier this year – the company entered an industry dominated by impersonal and disconnected tools like ticketing systems and email with a vision to “make internet business personal.”. 1 Poor definition of value proposition and feature focus.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

ProductPlan

APRIL 25, 2023

Great teams assemble individuals with differing skill sets, perspectives, and experiences. For example, Iron Man and Captain America leading the Avengers or Superman, Batman, and Wonder Woman teaming up as the Justice League. Many product teams now have their own team of super-powered individuals banding together for a common cause.

Customer Experience 52

Customer Experience Data Visualization Reporting Tools Weak Development Team 52

Intercom, Inc.

JULY 15, 2021

With a Master’s degree in human-computer interaction and over two decades of experience in user research and user experience in companies like Oracle, he now leads the design team across all product offerings at IBM. The design team at IBM likes to employ a “make to learn” method. Prototype it til you make it. Fergal: Cool.

Research Software 245

Research Software Feedback Software Reporting Tools User Testing 245

ProductPlan

JUNE 20, 2019

As a product leader, face time with the company’s executive team is to be expected. Although product managers may not regularly attend management meetings, they will frequently have opportunities to demonstrate features, share customer learnings, and present roadmaps to the higher ups in the company. Know your audience. Board members.

Presentation 70

Presentation Roadmap Weak Development Team Customer Feedback 70

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Usersnap

JANUARY 12, 2022

In short, the CPO oversees all aspects of a product’s vision, design, and development. However, their (and all product team members’) superpowers and role in SaaS growth is invaluable! Activities of a Product Team Tactical activities Strategic activities Operational activities. Developing product vision.

Research Software 52

Research Software Feedback Software Analytic Tools Fractional CTO 52

Department of Product

AUGUST 22, 2022

User data Metrics matter in product development, but as with most things, it’s very easy to get overwhelmed by the sheer number of metrics you could be measuring at any given time. If your team members can’t even articulate the value proposition, how can you expect customers to understand it? Do they want what we’re building?

User Testing 52

User Testing Feedback Software Customer Experience Product Research 52