Reinventing our wheel: The vision behind Intercom’s new Messenger
Intercom, Inc.
JANUARY 24, 2023
This evolution always starts with one thing: a clear product vision. And, when products are in this phase, users can feel it: it’s the slow, clunky, dated experience you get when using previous-generation tech. Reinvention requires a product vision : a visual artifact that sets product direction over a longer term time horizon.
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