The Product Coalition

DECEMBER 9, 2019

You might use goals in your yearly and quarterly company strategy, your positioning, mission statement, company culture guide, financial projections, and other crucial business documents and initiatives. To make goals actionable, they need to be broken down into objectives and KPIs (key performance indicators). M easurable?—?Make

Onboarding KPIs 78

Onboarding KPIs Outbound KPI Software Review 78

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

ProductPlan

NOVEMBER 20, 2020

Product managers are all about prioritization. The items that deliver the most value to a product’s reputation, help the product achieve its goals and improve KPIs are the ones that we continually slot at the front of the queue. It’s our job to skip over the features that only apply to a couple of customers.

Onboarding KPIs 52

Onboarding KPIs User Testing Customer Experience Product Research 52

ProductPlan

JULY 10, 2020

I’ve worked exclusively on digital products for over 14 years , primarily in product and design-centric roles. Thinking back, it’s surprising that it was only about five years ago that I had an important epiphany that would alter the trajectory of our company’s product strategy and my career. Pat on back.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65

Userpilot

JULY 29, 2020

Retention: the lagging metric in SaaS that is the key to both survival and growth. Like other subscription businesses, SaaS has one very distinctive feature: The Lifetime Value (LTV) of a SaaS customer trickles in over a long period of time – and the longer that time is, the more the customer will pay and the higher that value is.

Onboarding KPIs 52

Onboarding KPIs Customer Experience Feedback Software User Testing 52

ProductPlan

OCTOBER 8, 2019

Now it’s time for onboarding, collecting feedback, increasing usage, and eventually winning the renewal. The delightful experiences create demand and enthusiasm for the product. They make excellent references and spread the word about how awesome your product is. Creating a Perpetually Positive Product Experience.

Customer Experience 46

Customer Experience User Testing Customer Feedback Onboarding KPIs 46

The Product Coalition

JANUARY 12, 2020

You want to make sure everyone is 100% onboard with the changes that are coming. You might already be using KPI’s for individuals, so make sure that when you talk about the move to OKRs, you are sensitive to the fact that change management, in any capacity, is hard to do well. You get it by selling products or making users happy.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

UX Studio

MARCH 11, 2024

Another friend who had like a kite surf school and I did his website for free and then then I got contacted by a local company that imported surfing, windsurfing, kitesurfing products. These days are more around product design and UX design. And they wanted some help with that catalog. They wanted to put that catalog online.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Intercom, Inc.

JULY 6, 2021

These days, customers expect instant access to support, especially for products that are critical to their business operations. Global support teams can positively influence customer retention, especially if they provide service in their customers’ native language. Improved global customer retention. Consistent customer experience.

Customer Experience 232

Customer Experience Data Visualization User Testing Customer Feedback 232

Gainsight

DECEMBER 23, 2019

This is a transcript of a really valuable panel featuring Jason Lemkin , Christina Shen , Adam Strong , and April Oman. Prior to that, Adam held executive roles at Yesmail for over nine years, heading customer experience, product dev, and technology services teams. How complicated is your product? Adam Strong: Thank you.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Our speakers confirmed that the more targeted the onboarding and adoption programs, the better.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52