Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.  Work

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Modus Create

MAY 28, 2024

Larry Fitzpatrick, Executive Vice President and CTO of OneMain Financial, the leading nonprime lender in the United States, provides insight into how the world’s top executives plan to leverage AI technology. As a result, he says, “We need to understand and quantify the risk profile of new solutions using generative AI.”

Reporting Tools 64

Reporting Tools Data Visualization Research Software Weak Development Team 64

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. The centralization promoted by these tools ensures brand assets and marketing materials are easier to find. What is marketing resource management (MRM)?

Analytic Tools 88

Analytic Tools Feedback Software Reporting Tools Customer Experience 88

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Research Software 86

Userpilot

MAY 12, 2024

TL;DR Userlane is a no-code digital adoption platform used to measure how employees use applications, identify areas for improvement, and offer real-time guidance directly within any application. If you’re on a strict budget and looking for a more affordable solution, platforms like UserGuiding, Intercom, or Intro.js

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Product Talk

MARCH 1, 2023

I realize that many product people have never worked in a product trio , don’t have access to customers, aren’t given time to test their ideas, and are working in what Marty Cagan calls “features teams” or “delivery teams.” If you missed the first one on product success and team satisfaction , be sure to start there.

Product Research 190

Product Research Data Visualization Customer Feedback Weak Development Team 190

Userpilot

JANUARY 16, 2024

A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios. Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Still, harnessing the power of ChatGPT requires the use of creative prompts.

ChatGPT 88

ChatGPT Data Visualization Onboarding KPIs Research Software 88

Userpilot

NOVEMBER 30, 2023

A market gap can be caused by missing functionality or poor user experience. Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. What are examples of market gaps? Canva is another one.

User Testing 90

User Testing Data Visualization Feedback Software Research Software 90

Userpilot

OCTOBER 20, 2023

Tools like Userpilot, Brand24, and MonkeyLearn can help you conduct your sentiment analysis more efficiently, plus gather more detailed insights. This could include analyzing sentiment for online reviews manually, using social media monitoring tools, or a combination of the two. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 91

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 91

Mironov Consulting

NOVEMBER 2, 2018

But it’s easy for B2B/enterprise companies to fall into a sales-led development model where the majority of work is for individual customers – starving the core product of innovation, new features, quality improvements and technical resilience. Good estimation and busy technical team are the keys to success. Let’s dig in….

Reporting Tools 108

Reporting Tools Weak Development Team User Testing Feedback Software 108

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics. Book a demo to learn more!

Analytic Tools 73

Analytic Tools Feedback Software Customer Experience Data Visualization 73

The Product Coalition

OCTOBER 5, 2020

To unburden their teams, companies like Facebook, Google, and others have turned to product operations, whose job is to help product teams achieve better outcomes. At its core, product operations enables product teams to achieve better outcomes. Key Tasks User issues reports. Bug Service Level Agreement (SLA).

Embedded Analytics 145

Embedded Analytics Data Visualization Reporting Tools Weak Development Team 145

Department of Product

SEPTEMBER 14, 2023

Height is a new project management tool for product teams and they’ve just launched 2.0 which gives product teams AI super powers. For SaaS product teams, one of the more complex parts of building zero to one applications is implementing permissions. You can find out more here. Subscribed Hi product people ?,

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

MAY 12, 2024

TL;DR Heap is a robust product analytics platform that provides users with a plethora of in-depth insights into customer behavior and needs. Plus, the platform uses sophisticated data science capabilities to help you make better-informed, data-driven decisions to improve user experience. Let’s dive in! But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Mironov Consulting

JULY 28, 2022

Apologizing in advance: I’m intentionally exaggerating the differences between two broad corporate groups: wildly oversimplified roles and attitudes and reward systems.  Each Especially in B2B/enterprise software companies, I see two dramatically divergent ( incompatible ) worldviews that IMO explain a lot of corporate behavior.

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Userpilot

DECEMBER 22, 2023

Are all teams involved or is it just a select few with specialist expertise? Organizations with successful research democratization initiatives also benefit from improved collaboration between teams. Research teams may also be reluctant to train others not to compromise research results or out of fear of losing their positions.

Data Visualization 87

Data Visualization Research Software User Testing Product Research 87

Userpilot

APRIL 29, 2022

What user onboarding software do you need to buy to equip them? A customer onboarding specialist is the one who ensures that the customer has a successful experience with the product or service from the very beginning. Developing good communication skills will help you convey maximum information in the minimum time. Here we go!

Feedback Software 85

Feedback Software Analytic Tools Data Visualization Reporting Tools 85

The Product Coalition

FEBRUARY 6, 2020

After all, when you know exactly what metrics are growing, what market leaders are betting on, how and what budgets are spent, what marketing solutions are chosen, what practices should be implemented and what to focus on in the near future, life becomes better. We hope this material will help you feel more confident in the coming year.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. Ready to see Userpilot in action?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

JANUARY 18, 2024

Looking for an effective in-app messaging tool and wondering if Userlane is the best option for your SaaS company? TL;DR Userlane is a good choice for in-app messaging and it comes with features such as self service support, in-app resource center, onboarding checklist, and in-app messaging. Ready to see Userpilot in action?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Userpilot

MARCH 14, 2024

Looking for an effective retention analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

JANUARY 22, 2024

TL;DR A product marketing framework is a structured but flexible approach to positioning and promoting your product. To create a go-to-market strategy, you’ll need to identify your target market, craft your value proposition , master your product’s strategic positioning and messaging , and decide on your marketing channels.

Feedback Software 91

Feedback Software Research Software Analytic Tools Product Research 91

Intercom, Inc.

JANUARY 14, 2020

Customer Success teams arise out of the need to provide high-touch guidance to your most valuable customers – without disrupting your Sales and Support teams. What we and our customers needed was a dedicated team – one that could jump on calls, assist with implementation, and spend time on complex problems. Can you help?”

User Testing 244

User Testing Weak Development Team Customer Experience Customer Feedback 244

Userpilot

MARCH 14, 2024

Looking for an effective event tracking tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

MARCH 14, 2024

Looking for an effective SaaS analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Technical Review 52

Userpilot

MARCH 14, 2024

Looking for an effective user behavior analysis tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Mironov Consulting

SEPTEMBER 22, 2020

Almost without fail, I find that the “maker” side of software companies (developers, designers, product folks, DevOps, tech writers…) and the “go-to-market” side of software companies (sales, marketing, support, customer success.) Some frequent bad outcomes from this confusion: We never finish our MVP. Here’s why….

Technical Advisors 142

Technical Advisors User Testing Weak Development Team Customer Experience 142

Userpilot

JANUARY 31, 2023

The main factors contributing to at-risk customers include poor onboarding process , lack of product value perception, lousy customer support, unfixed bugs, and no learning materials, resource center, and FAQs. When your customers are happy and satisfied, you can see a noticeable positive impact on overall customer success.

Customer Feedback 95

Customer Feedback Feedback Software Customer Experience User Testing 95

Department of Product

OCTOBER 5, 2023

Designed by a small, independent product team, Reflect is a rather beautiful new way to capture your notes, thoughts and ideas. Features include networked note taking, voice transcriptions and integrations with calendar tools like Google Calendar and Outlook. Lyfts engineering teams explain how they do it.

Analytic Tools 52

Analytic Tools Research Software Artificial Inteligence Data Visualization 52

Userpilot

MARCH 14, 2024

Looking for an effective product analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

Looking for an effective user analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

Looking for an effective funnel analysis tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. But it isn’t without flaws.

Data Visualization 52

Data Visualization Technical Review Analytic Tools Software Review 52

The Product HQ

FEBRUARY 1, 2023

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. They work with leaders and their own teams across organizations. If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Userpilot

MARCH 14, 2024

Looking for an effective churn analytics tool and wondering if Heap is the best option for your SaaS company? Heap is one of the most sophisticated product analytics tools available in the market. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. But it isn’t without flaws.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than UserGuiding!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Business of Software Conference

JANUARY 16, 2020

Sometimes it takes a system design engineer and some cat gifs to really help you see what you’re doing and this funny and informative talk from Boston in 2019 has both! In this BoS Talk April shows you how important positioning is to your product and how you can be doing yourself a great injustice just by positioning incorrectly.

Positioning 108

Positioning Analytic Tools Reporting Tools Research Software 108